Leave a Review Thrift Savings Plan
Poor Design, Limited Functionality, Terrible Uploads
This app is a very poor design. It is extremely clunky and confusing. Nothing is laid out in any sensible fashion. It seems to be nothing more than a pass through app as in it passes you through to their web page for anything other than viewing your balance. Their check scan feature is the only reason I downloaded this app and it doesn’t work correctly. With the camera systems on new phones the image quality we have is amazing. This app will scan your check with such great quality but when it converts the image to the submission format it will turn the image black and white. This takes pretty much any check and makes it have such terrible quality that it is not legible. This results in your check getting constantly kicked back until the point of having to mail it in.
Don't even bother with this app….Show lessThrash1952
App needs major revision
I almost never review apps. I am compelled to do so because the Thrift Savings Plan has a lot of my money — and a lot of money of other federal employees. Wcustomers deserve much better TSP Board needs to read this review and do something. This app is a disaster for this reason: for those rolling money into the TSP, the app is touted as the effective/efficient way to send TSP the rollover distribution check, avoiding the need to mail or overnight the check. I have tried to scan and upload my distribution check 4 times within the past week. Each time, TSP had informed me the check is “illegible” and must be scanned and sent again.
I have used mobile check depositing apps at several financial institutions over the years and have never had a problem lile this. Thus, I strongly suggest that TSP revise its app to fix the mobile-scanning feature of this app.Show lessPunahou78
Great Resource
Forget the old reviews, this app is great. I love that I’m able to easily and quickly access my TSP information through this app. I can view my balance, performance, contribution details, and much more all with the app. Before this, I had to wait for something in the mail or try to go online to a website that I always forgot the password to. Which when I had to reset it, the temp password came in the mail.
I’m not sure what the other reviews are complaining about but it’s more than likely that they were made in the app’s infancy and before updates were made. The government did a great job providing this resource.Show lessHesohilfiger
APP IS HORRIBLE
I downloaded the app to use the check scan for a contribution rollover. This feature is an available feature in most, if not all, banking apps. I’ve scanned and submitted my rollover check multiple times and keep receiving messages through the TSP inbox that the check must be resubmitted due to poor quality. Mind you, the app snaps the photo of the check automatically like most mobile deposit features do. Now I have to mail the check in. The only reason I downloaded this app was for that feature which CLEARLY does not work. The other aspects the app offers are completely irrelevant as there is no benefit of using the app opposed to the website. I was skeptical of the 1.3k 1 star reviews but it is indicative of the quality of this app. DO NOT DOWNLOAD.Show lessTdifgh
Horrible
As a developer, this is a horrible app. As customer this is a horrible app. Even the web app. Its extremely non-intuitive and missing common features found in almost all modern apps. It’s ridiculous too they did not transfer any data over when migrating to the new platform, it’s just unheard of, all history was wiped out which also make it appear your account is doing better than it really did considering all the tsp stock tanked big time. I certainly would not be using app mobile and web, or tsp for that matter is I had no choice through my employer. Disappointed all around.Show lessMrDeveloper26
FRTIB and Accenture Federal should be fired for poor performance
Do not use this app and move your money to a more competent organization, If we the customer work together and all transfer our money out of TSP, we are essentially firing the TSP board and contractor since there will be no more money left for them to mismanage.
App version 3.1.1 fails to operate properly and contains inaccurate information; example: App identifies a “year to date rate of return” but actually reports a rate of return to date since May 2022 vice 12 months as indicated. This is clear indication of a lack of competency by the contractor and oversight. Recommend you do not install, and do not use until corrected by a competent authority. Furthermore I recommend you contact your appropriate congressional oversight representative and demand an investigation into matter and to swift action towards those responsible for this abomination.Show less2kla
Such a wasted opportunity…
Yes, TSP now has an app. However, it’s slow, has very limited functionality compared to the website, and half the screens don’t render properly. Looks like a high school freshmen wrote this for his programming class project. I hope the USG didn’t actually pay someone to write this…
The two functions that are decent are the ability to see beneficiaries, and check balance contribution allocation. Other than that, can’t actually change anything. It’s 2023 now…time to write an app that has all the functionality of the website, and test it before deploying it. Until then, it gets one-star.Show lessMuato
Yup, it’s a piece of crap
Pretty much concur with the majority of reviewers giving one star ratings. Navigation within the app is clunky and slow, the information or detail you’re looking for is as difficult to locate and manage as it is on the redesigned webpage (which also happens to be remarkably unimpressive). I feel less secure rebalancing funds and money, let alone making transactions like withdrawals on this app, all of which is also tricky on the webpage. And just to check in on your balance is a hassle as particularly annoying, as others have pointed out, is the lack of biometric log-in options. You have to use the app with more current OS systems that you find in phones with biometric logins but it’s not available for the app? That’s pretty stupid. I’ve had to endure quite a bit of nonsense with other financial site redesigns the past few years; all these financial wizards are abjectly inept when contracting competent software designers. This app (and the website it’s based on) are emblematic of this issue.Show lessSquidward112
Created by a 5 year old
Worst app ever.
Tried to scan a rollover contribution check. Later got a notice saying the app didn’t work and I needed to mail the check. Then the check was lost and not credited to my account. The representative said he could see my check, but I needed to send a new check because of a new process. He said to write my account number on the check. Try to find your account number anywhere on the app (or the website for that matter). The new Form 60 said I could upload the check and form to the app. I couldn’t find where to do that. I don’t think it exists.
Waste of time.Show lessazaxscfv
Disappointed
I have been waiting for many years for TSP to join the 21st century and roll out an acceptable app. However, this was a good idea and poor execution. I cannot even seem to log in anymore via the app only through the website.
When I was able to use the app the functionality is like a read only mode, which is pretty useless. The ideas about integrating education are good but again horrible execution, the mini quizzes don’t even work properly. You don’t know what the correct answer was intended to be. The USG needs to bring in the digital service to help support this. Service members and federal employees deserve better than what my parents local bank can do and have been doing on their application for 15+ years.
There is tremendous opportunity for improvement. Fire the current prime and subs on this app development and bring in a scrappy developer company to come in and fix it.Show lessTomes JT
