Leave a Review Thrift Savings Plan
Update: can sign in after re-download
Update: I read another reviewer saying they deleted the app and downloaded it again. It worked for me and now I can sign in like normal, where before it would spaz out and blink roots indefinitely.
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Past review: So I tried signing in today. Just a constant loop of “loading” and blinking “your login has timed out”, back and forth, forever. Useless right now. Worked fine when it first launched and up until now. So who knows.Show lessxMhillx
Complete and utter TRASH
It’s not an app. It’s a web browser. A web browser that doesn’t even work on a mobile device. If you want to access your TSP, use a desktop/laptop. If you try to use the “app” or another mobile browser, it’s going to completely ruin your day and you aren’t going to be able to do what you’re actually trying to do. One of those “if I could give it zero stars, I would” situations.
I tried to give them a couple months to work out kinks, but this is getting ridiculous. Old website wasn’t very good either, but at least you could do what you needed to do. AND I could do it from my cellphone. Crazy right? At the end of the day, who really needs access to the money they’ve been saving for retirement? TSP really dropped the ball on this.Show lessbrendaneatworld
Trash
The government again proves how ineffective it can be. This app is terrible. Everything you’d want or expect from a financial services app is missing or hidden. Instead of a simple design with a menu or tabs, the app randomly suggests quick links to its website.
And the most glaring issue is with the one thing it seems to have gotten right… the balance information. When you first log into your account, you can immediately see your total account value with what appears to be a normal graph charting your historical gains and losses. Except for some reason, TSP decided to present the information in the most misleading way possible. The parameters of the chart are distorted to make nominal gains value appear equal to large losses. For example , in a six month look back, the upper limit of the Y axis may represent +6%, while the lower limit may represent -14%. Here, TSP is either intentionally misleading its users or willfully ignorant to its own deceptive practices.Show lesskwiley93
Waste of time , trash
Long story short… laughably SLOW, EXTREMELY limited on functionality. ( besides seeing your balance, everything meaningful you’d want to do just sends you to there website).they obviously didn’t care when they created this steaming pile of garbage, they only created it to say “ we have an app” lol. They will not make it better. ( OBVIOUSLY, seeing there’s no updates, the website is way faster so why should they care about the app) Don’t waste your time with this!!
Ps… to all the people who give it 5 stars . I’ve see your reviews. Yes “ they finally came out with an app” “ it will be updated to improve it surely “ ….. we’re in 2022. We got smartphones that can watch movies and play games on.. I’ve got more storage on my phone then any computer I had at home growing up… tsp “ finally having an app” isn’t the issue , good job on “ getting” an app. The problem is that everyone else who creates an app………….. um even there first interaction of the app is better then this!!! Not to mention the added fact that the tsp company that paid money to create the app has millions of dollars( so the app created by tsp should be better, they can put more money into it to make it better on first try….. but they didn’t ) compared to the average joe who created an app with less money, and ironically for not having as much money there app on there first attempt is better then this garbage.Show less123456789mRio
Big waste of money
I agree with most reviewers that this is one of the worst apps I have ever seen and a huge waste of money. The TSP programmers don’t seem to have heard of the term “user friendly” and have made the app and the site user hostile in many ways!
Since 1998 and the advent of the new director TSP has gone from a useful, usable and helpful organization to an obstructive, obnoxious bureaucracy. Most of the people working there are more interested in sticking strictly to rules and avoiding work than helping us! Like this app, the whole organization is disgustingly useless and is costing us a lot of money for very little return.Show lessOldGamerRob
Admit the mistakes and go back to the old system
Worst downgrade of a system I have ever seen. It spent hours almost every day for 5 months before they were able to find my account. They poorly transferred the old data (with no apparent review since they deleted my beneficiary and spouse information, incorrectly transferred my account and had many errors on my husbands account) and even customer service did not have access to our old data to help. I can no longer access my tsp on a computer unless I choose to buy a new computer and have to work on my phone. Information I could easily access on the old system is difficult to find if I can even access it. All historical data is missing.
Can we please admit this was a bad decision and revert back to the old system.Show lessSrp920
It's the website
That's the real problem. I can't believe they put out a new website that deleted almost all user historical data. The user interface is horrible and the help line is unusable. What a big disappointment. Heads should roll at TSP for this level of ineptitude in managing such a critical resource.
UPDATE: The app relies heavily on the website for functionality. This slows it down considerably. Better to just use the website directly. Incredibly, the website, and thus the app, rely on pop-ups to read secure mail attachments, so you have to turn on pop-ups in Safari. Of course it doesn't bother to tell you this. You have to discover it by yourself.
UPDATE: This app and the website are still horrible, but the phone help line is now usable.Show lessNanoRon
Deserves all the 1-star reviews it has received
Incredibly slow (20-30 seconds to load new pages), and doesn’t show any information from before May 2022.
I’ve seen some reviews say the app is better than using the mobile website - if they’re talking about the old mobile website that is a lie. As far as using the new mobile website - it seems to have the same functionality and problems between the two, but the app is muuuch slower than the new mobile website.
I’ll give it to them, the addition of MFA makes this worthy of the 1 star in the review instead of 0 stars.Show lesspvm77
If it ain’t broke…
Though the app is basically a port of the abominable NEW TSP website, it proves to be even worse! Most of my complaints like others here refer to the basic dysfunction of website including the inability to access historical data prior to May of 2022. I am unable to even get an accurate prior year report for 2021 for tax purposes. This app and the website it links to are supposed to be the access point for thousands (millions?) of Federal employees into retirement their system and as usual their needs have been ignored in favor of a poorly researched contractor. Unlike other app developers here who are dependent on reviews for revenue, there are no responses to the myriad complaints from users of the app or the parent website.
To my specific complaints about the app:
1. It is incredibly slow and unresponsive. Maybe a byproduct of being an extra layer to the website
2. Like the website, it is not particularly user friendly for the purposes one needs. Touting itself and trying to sell users on the new mutual fund option instead.
3. Some functions just don’t work. Keyboard doesn’t appear for certain text entry options. Cannot download files attached to the secure emails.
I am a Federal retiree and I urge all my fellow current and past employees to contact your Congressional representatives to let them know that this isn’t working.Show lessrculler
Still not right several weeks later
I find it impressive how bad the launch is and it’s more impressive how bad it remains several months later. The minimum that should have been written into this contract should’ve been to at least maintain the functionality of the old website, but this app fails to meet that. The website no longer seems to have been created with an investor in mind. Why are the graphs useless? There is a linear graph without equal units. For example: The distance between -8% and 0 is the same from 0 to 2%. Also the pie chart used to give a break down of individual funds, but now it appears to separate only stocks vs bonds which is effectively useless to anyone who is 100% in equities.
Areas of improvement required in order of importance to me:
1) bring back historical data
2) fix the scaling on the line graphs
3) make a useful pie chart or get rid of it
4) make navigation more intuitive
5) post the old correspondence from TSPShow lessshiftomnimega
