Leave a Review Thrift Savings Plan
Sad app
I was very excited when the app was announced to be rolled out in June. And was equally disappointed the minute I downloaded the app and tried to login.
The app did not show full content on my phone in portrait, so all the navigation, filling out the initial sign-up, etc. had to be done in landscape. I thought it was a minor hiccup. Proceeded to signing up. Favorite questions require an answer that has to be at least six letters. Why? The purpose of “favorite” is because you can remember them. They are your favorites. And no one else knows about them (usually). If the app is forcing you to make up stuff that is at least six-letters long, that’s not really my “favorite,” and chances are that I will forget about them. If the purpose is to write them down somewhere, that defeats the purpose of “favorites,” because, well, they are your favorites and you don’t have to write them down.
While navigating through the “favorites” questions, the app decided to stop the process and go back to the home page. No explanation. No time-out message. No error message. I started the process again. To have the app take me to the home page…again.
It is sad to see a government-sponsored app not even having the basic functionality. This is an app that one will (potentially) use for financial activities on their TSP account. Would I trust this app to make error-free transactions? Well, I will find out if I can sign up successfully…in a few light years 🙂Show lessHumbleBee2001
ABSOLUTELY UNUSABLE
Whomever was in charge of the new Website functionality and the design of the nonfunctional IOS apps (iPhone & iPad) should by fired. It appears that poorly written software was implemented without proper testing. Cannot send messages, historical account balances completely gone, links are already broken, banners for items that are generally useless, multiple clicks to retrieve info that should be on the home page. With over $1 trillion in TSP assets, one would have expected a top of the line, totally beta tested, across platform software, that is useful. Would score ZERO stars if possible. Could have easily waited another year for something better.Show lessMrMauiBill
Not the best first impression.
Agree with some of the other reviews. The long awaited app is a super slow clunky webpage. Not at all what I was hoping for. Also not seeing the biometric login options. Every time I log in I’m seeing a big old ad at the top of the app pushing your ripoff mutual fund window meanwhile what I really expect to see on a Home Screen is buried in the app. Why fill a Home Screen with junk no one wants on a Home Screen and bury the important stuff. It’s a flop. App and website both. It’s s big cheesy step backwards. I’d rather go back to the old website. Sure it was dated but it was functional. Pages didn’t take forever to load and it was simple to navigate. So much to fix. Pull down this failure and start again.Show lessTioChuy
Great start!
App could be faster in terms of loading times, but everything else works like a breeze!
It’s awesome that you can do many things from this app. I’ve found that the “quick links” will provide you with additional means of accessing certain areas. I believe it’ll be much easier for them to add these quick links buttons to the menu itself to avoid confusion.Show lessRuddynunez
