Leave a Review Thrift Savings Plan
Don’t listen to the bad reviews
I’m not sure why there are some many bad reviews for this app. It’s certainly not the best app, but the functionality for this new app is great! The new system just rolled out so there are some lags when trying to access some things, but overall very happy with it. The developers still need some streamlining but it’s light years better than it was. I can actually do somethings with the app. Great job and continue to fine tune it!Show lessBig blue 26665438
Garbage
This app is as poorly designed as the web site. In fact I’m convinced all this app does is takes you back to the website because it looks exactly the same. Absolute garbage. Only the government could get away with this. Lost all my annual statements which really doesn’t matter since I’m not able to open the pdf quarterly statements. I know it’s not my iPad because I have no issues opening pdf documents in any other app or website I use. This app just seems to take you in circles and you seldom end up where you want to go. If you do, you’ll never figure out how to get there again unless by mistake. I don’t want to hear you’ll get use to it in time, I won’t. I don’t access it enough to commit the stupidity of this to memory. All this new app and website did was convince me to move my money the first opportunity I have.Show lessDKxxxxx
Is anyone really surprised at this level of incompetency?
We all worked or have worked in the government or military and we all understand how IT contracts are awarded and managed.
The level of incompetency though, after all this wait for an “app” and in the year 2022, is just mind boggling. Whoever awarded and approved this contract should lose their job. The contractor must be immediately fired and replaced, even if it means the app has to be taken down for a while a new contractor is hired and designs a new app. Knowing how our IT and purchasing departments work, I fear they’ll just try to make small fixes and incremental updates and in the process make things worse and more bloated. We need accountability because the money spent most likely came from the fees we have been paying all these years.
Too bad I cannot give ZERO stars. This must be the slowest app I have ever used. All important info is no longer easily accessible, you must dig 2-3 levels to find what you need. Tried AVA and it’s clunky and unusable.Show lessTheNoiseGuy
Works for me
I think a lot of the bad reviews are coming from those that did not set up the account online first after the big changes. Honestly, I signed in without any glitches. Does get a little clunky when gets deeper into the account as it switches to online mode. However, a quick look is smooth. Don’t discount the app it does what it is supposed to do for the most part without issues.Show lesszippen3
Horrible—typical government quality
This app is terrible! I am technically literate and have difficulty navigating this app with the circular references that keep sending you back to information sources instead of the action, “withdrawal,”
for example
I can’t get through on the phone lines because “ThriftLine call volume is currently very high, which means hold times are longer than normal.”
I just want my money back before I lose even more money under Brandon’s crashing economy. I already lost about $275 while having to wait SEVEN days to connect my bank account for the direct deposit + about 30% taxes on top of that (I’m over 62 years and retired). I want my final mandatory deposit of about $100 back, but the system states, “You’re not eligible to withdraw from your savings plan at this time.” There is nowhere to determine WHY I can’t withdraw the rest of my funds. I can’t send a message from the app or chat with a human. It’s been 32 days since my previous withdrawal.
C’mon, man! Fix this!!
I just want my money before there is none left due to this Administration’s despicable policies and performance. Let’s go, Brandon!Show lessDelta2006
Poorly designed, not tested
Have the TSP executives tested this iPhone app? The interface is horrible. The old web interface was clunky, but well designed and showed important pieces of information that TSP participants need. That’s not the case with the new website or this app. Just horrible. Not to mention, it doesn’t work as it is supposed to. For example, I just received my quarterly statements in the “secure mailbox“. The statements are PDFs and cannot be accessed from within the app. I guess I’ll have to log onto my computer, log onto the website, and get to the statements that way, but it is a huge oversight that the developers didn’t figure this out and fix it before releasing the iPhone app.Show lessSou eu
Pathetic
This new website and app are a poor replacement for the previous system. Currently it’s not possible to change or cancel a current distribution online, one has to call the help line to request a change (currently wait times are typically 60 min or more), and then the transaction is done manually by someone else and takes 7-10 business days to be implemented. Previous system took 1 day. I received a June and July distribution I didn’t want. What kind of financial management is this? This option should have been tested and available when the system went online. And there is no explanation of this process for users, I wasted a lot of time searching for this option.
The website has all sorts of unnecessary fluff. It should service its existing users first, not advertise what’s possible. I want a simple table of balances and % in each fund. Option to view Table of current and past fund prices & fund performance.
The TSP made a poor choice in this new system. My experience with the transition, and the new layouts, have pretty much destroyed my confidence in the TSP built up over 45 years of participation.Show lessxxRetired
Horrible app
Since it’s release, I have yet to reach the information I wanted. Each page is “loading” indefinitely. They only thing I can confirm is my profile information. If I want to change my withdraws, I can no longer do it online. I must call and the wait exceeds 45 minutes!! I tried to stay online and wait but just get too frustrated. Tried to confirm my bank information because I got a text notification and want to make sure it is correct. Pages “loading” forever so I can’t find information. I have left my phone and come back only to find “loading” still going. I have 250mbps and I’m 10’ from the router with full Wi-Fi symbol so it’s not my bandwidth or something. TSP system is horrible now. Used to be pretty good.Show lessTime user too
Works for this Retiree
Before I downloaded the app I read some of the reviews, especially the one star reviews. I have no idea why folks are panning the app. I’ve navigated to some of the features such as Withdrawals and Change Investment Mix and though it’s slow to navigate it gets you there. I did not fully explore the features to the end as I have no need to withdraw nor do I want to change my investment mix but the app is simple enough to navigate. It just works as far as I’m concerned. I do suggest that you create your updated TSP account via the TSP website before downloading and using this mobile app. Once set up on the website the transition to mobile is easy. It even prompts for the two factor authentication that folks seem to think doesn’t exist.Show lessRuff Ruff 1
Just terrible
The old site was bad, but this… No access to data from before the transition? That’s just gone? I don’t get to know what my career of saving looks like because I didn’t make my own record of it before tsp deleted it? It’s just confusing how bad this “update” is. If the only thing you want is the exact balance as of yesterday, then I guess this app is for you. If you’re interested in literally anything else, you’re in for a lot of pain. Whoever was in charge of this must have pocketed huge amounts of money. I’m sure this was pitched in meetings and well funded, but the result looks like they gave a mediocre middle school kid $20 and two weeks. They have access to so much data on funds, contribution types, agency matching, dates, etc. So much opportunity to give insight on performance, growth, metrics; but no, just a slow, hard to navigate site with as little information as they could possibly display.Show lesschriscman
