Leave a Review MySleepDash
Worked for about a week
Still synchs but no data is being transferred from the CPAP.1st rating ever- SCAM!!!!!
Can’t register machine.
Got further than all previous commenters, but I got to the screen to enter the SN of the machine and it says it’s already paired. This is a brand new machine, or it’s supposed to be!wiybdoouqvbkfihemoihbd
Not ready for prime time
I was able to get further than the previous reviewer‘s, but for me, it died at the point where it was supposed to email me a verification code. I tried over and over again, but never got a code. Thus, the app is not functioning at all.DrDave15
Developer Response
Hi DrDave, This issue should be fixed. Feel free to give it another try, otherwise you can reach out to support@mytranscend.com and we can help you walk through it. ThanksLenlue
I can’t set up account, the next button doesn’t work!!Lenlue
Developer Response
Hello Lenlue, It most likely is a space after your first or last name. We will get this fixed however if you just delete the space you should be able to move on. ThanksCannot set up account
I put in name and where I live but can’t make “ next” work!ValMay3
Developer Response
Hello ValMay3, It most likely is a space after your first or last name. We will get this fixed however if you just delete the space you should be able to move on. ThanksCan not load Serial number
Tried several times yesterday to set up account and could not get PIN number. Finally was able to get a pin number today. Then I could not register the unit in the app. Scanned the QR code on the device. It added the serial number in the box but continued to spin and would not let me complete the registration.Show lessNebuchadnezzar lll
Can’t setup account, no verification code received
I downloaded this app to see if it would work with the Transcend 3 Travel CPAP that I got today.
Note that I originally tried Transync app that the user manual said would work with it, but the setup account screen ultimately does not load and 1 review for that app indicated that this has been going on since at least February of this year.
I found this app by going through the developer website link on the App Store and I did find 1 (and only 1) site through a Google search that stated “ My Dash Sleep is an application will connect with your transcend mini or micro devices…“
Unfortunately, I’m running into a problem with this app that is similar to the problem with Transync, in that I was able to enter all of my info to setup my account, but it’s been nearly an hour and I have not received the verification code that is required to complete the setup. I’ve never had a verification code not come within a few minutes unless something was wrong.
Yes, I’ve been checking my spam folder, clicking “Resend”. Etc. Still nothing.
I understand that servers can be down, there can be glitches/bugs and other issues, but this appears to be a new app. If this is the case and the app was not ready, it should not have been made available on the App Store until it was ready. I’ll be happy to raise my 1 star rating to a higher rating, if this is fixed quickly and ALSO depending on what else I find in the app if and when I can actually use it.
Come on guys. I know you can do better than this.
Update: 1 day since I wrote this review and still no verification e-mail for the account setup has been received.Show lessThe Smooter
Developer Response
Hello, Thank you for taking the time to review our app. As you noted this app was not listed anywhere and the version on the store you had found was made available for a user study. We are in the final stages of releasing the completed application which should be available by the end of this week. If you would like us to notify you when this goes live please let me know nwaste@mytranscend.com. Thanks
