1- App logs out every time you close it and requires re-login. 2-Doesn’t communicate with key chain to allow storing your login information. 3- The lady video with no sound pops up no matter what you do. It’s not only quite annoying but also confusing for many users as I hear from them. Please delete this feature all together and oblige. 4- How it works also confuses many users. It should only be explained at one area as a menu or submenu that user can choose to watch/read. It is very annoying and for many very confusing to have it as part of every report.
5- There is no “back” button or option available in most areas of the app. This means if you click on a link to go read further details or an article etc, then there is no way to get back to the same page from where you started exploring. Every time you have to forcefully close the app completely and then restart/ log in , and navigate your way back to where you started. This is not only time consuming but frustrating experience. I hope their programmers learn the concept of adding back and forwards links to every page.
6- There was a consumer created “ Genes packs” that were quite helpful. Only God knows why on earth they are not available anymore and you have to start from scratch adding 100s of rs Ids to get the required information as a list.
EDIT: 5April24
I have been patiently waiting for improvements and some critical corrections required in the SNPs information. I have emailed multiple times with screenshots and medical references to help the company to make corrections. However, years are passing by without any progress or updates. The only focus is to increase the number of accounts even if the quality of reporting goes down south.
I have had great hopes from this platform but I am gradually losing hope and moving to other better researched platforms / companies.
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