Great support
Response from developer
Thanks so much for the 5 star review! We're pleased to hear you're happy with the support and advice.
Articles in the Knowledge section of the app
Response from developer
Hi there, We're sorry to hear that you're having trouble accessing the articles in our Knowledge Centre. We'd love to help get this sorted for you, please contact us directly at help@numan.com or call us at +44 808 169 9594 with more details about the issue you're experiencing so we can assist you and work on improving the app. Kind regards, The Numan Team
Very slow customer support
The team behind the pharmacy is apparently overwhelmed. My initial medication review ended up being 10 days instead of 49 hours. Since then I had another interaction either support and it took in general a day for each back-and-forth exchange.
That being said, they were helpful, reasonable, and I do have medication that I need at reasonable price.
Response from developer
Hi Artem, We're truly sorry to hear about your experience. We understand your frustration, and we want to assure you that we take your concerns very seriously. Our policy is to complete medical reviews within 48 hours and we apologise for the delay you've experienced. This delay was due to an increased demand, and we're working hard to ensure it doesn't happen again. We're committed to providing timely and effective support, and we're sorry to hear that you've had trouble reaching us. Our phone number is available on our help centre at help.numan.com, or you can reach us directly at +44 808 169 9594. Please contact us so we can resolve this issue as soon as possible. We apologise for any inconvenience and appreciate your patience. Best regards, The Numan Team
Thieves!!!!!
*in response to Numans comment on this post - I’m already in contact with your care team, your care team have confirmed my subscription was paused on the 10th of the month by written conversation on the 11th of the month….yet continued to take the payment without authority at the end of the month…..I would encourage everyone to use a pharmacy with more integrity.
Response from developer
Hi there, We're truly sorry for your recent experience. We always aim to notify customers of any changes to their subscriptions, and we apologise if this wasn't the case for you. Please contact us directly at help@numan.com with your account details so we can investigate this further. We apologise for any inconvenience and appreciate your patience. Kind regards, Numan Customer Care
Thank you for your support
Your messages are always answered and advice is there if you need it
Lesley
Response from developer
Dear Lesley, Thank you so much for your kind words and the 5-star review. We're delighted to hear that you've had a positive experience with our team and the support we provide. Our goal is to always be there for our patients, providing timely responses and helpful advice. Your feedback is a testament to our efforts and it's greatly appreciated. Thank you for choosing Numan. We look forward to continuing to support you. Best regards, The Numan Team
Numan app appears good but does not work
Response from developer
Hi there, We're sorry to hear that you're having trouble with our app We're constantly working on improving our app based on user feedback, and your comments are invaluable in this process. Please contact us directly at help@numan.com or call us at +44 808 169 9594 with more details about the issues you're experiencing so we can assist you and work on improving the app. We apologise for any inconvenience and appreciate your patience. Kind regards, Numan Customer Care
Weight loss
Thank you
Response from developer
Hi there, Thank you so much for your positive feedback and the 5-star review. We're thrilled to hear that you're finding our app useful and that you're benefiting from the information and medical advice we provide. Thank you for choosing Numan. We look forward to continuing to support you on your weight loss journey. Kind regards, The Numan team
Con
Response from developer
Hi there, I'm really sorry you feel you've been conned, that is not our intention at all. Please reach out to us via help@numan.com and we'll do our best to sort this out for you.
Amy is so lovely
Response from developer
Thanks so much for your review. We think Amy is lovely too! We will share this feedback with her. We appreciate your vote of confidence.
Lost weight
Response from developer
Thanks so much for your review! We're thrilled to hear you've achieved such great results. We're here for you throughout your journey, so if you need any help, don't hesitate to reach out.
