Awful Software
My Echo has worked fine for the past few years. I went to use it today and found that I had to download new software. The new software completely sucks. It took multiple attempts to install and has the world’s longest EULA. Which is amusing as I can’t imagine anyone finding this crappy software worth cloning.
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Poor and expensive
The Echo does not work well and brakes constantly slam on.
Poor design
Poor design
Doesn’t work
Location permissions screen is too big for a small screen iPhone, so it won’t pair properly. I can get it to pair on an iPad, but it’s not useful to drive with. Worked fine with the Curt app, not with this one.
New app doesn’ work- even customer service can’t help
Like everyone else, we were forced to use the new app. The old one worked great, but this won’t function on the road. There we were- on vacation, loaded for camping with kids in the car. Start the brake app and… you need a new app. Download, install, get a new login, start the app, connect to the Bluetooth receiver, accept various warnings, and then an error message. Checked everything. Same error. Called tech help. 25 minutes of uninstalling, restarting, installing, etc. Still error. Finally I was told the device is “probably still working.” Not super reassuring for a safety device!
All this when the old app worked great for me. Do us all a favor and unlock the old app and quit wasting our time.
All this when the old app worked great for me. Do us all a favor and unlock the old app and quit wasting our time.
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Response from developer
Hi, we want to help with any issues you are experiencing. Please call 877-287-8634 Mon-Fri, 8a-5p CST or send an email to productsupport@curtgroup.com with details of what problems you are seeing. We look forward to working with you to get this resolved.
Get a real brake controller
This new app sucks. You have to give it permission to track EVERYTHING so they can sell it to the highest bidder. I try to protect my privacy as much as possible, I shouldn’t have to do so with this. The old app was better and more simple.
Does not work
I used the old Curt app and never had an issue. This app connected the very first time, then never worked again. I tried deleting and reinstalling, but it never connects. Essentially rendering my break controller useless.
Useless app
Used the Echo smart app for the last 4 years.
Yesterday I had to tow a travel trailer 300 miles home. Opened the app to test the braking only to find out I had to use a new app. Try to find wifi to download a new app in the middle of nowhere. Then having to find your login info. Then getting a message I need location services turned on which there is no location service for it in settings.
Luckily the controller still had the last settings still in it because I am over the app and CURT products. How can a company drop the ball on customers who they know travel and aren't able to download and update apps like they're sitting behind a desk in a comfy office chair.
Yesterday I had to tow a travel trailer 300 miles home. Opened the app to test the braking only to find out I had to use a new app. Try to find wifi to download a new app in the middle of nowhere. Then having to find your login info. Then getting a message I need location services turned on which there is no location service for it in settings.
Luckily the controller still had the last settings still in it because I am over the app and CURT products. How can a company drop the ball on customers who they know travel and aren't able to download and update apps like they're sitting behind a desk in a comfy office chair.
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Unusable, shame on Curt
The old Echo app worked well enough. They switched to this one, thus rendering my brake controller uncontrollable. First, they do not need my location for a brake controller yet they require it for the app. Ridiculous! Even if I turn on location services & give the app access, it still doesn’t work. Did not bother to troubleshoot the issue. What would happen if they updated the app or switched, again, to something else & caused another issue. And besides, I’m not giving them location access. Nope! Not for me. Deleted app & had a wired in brake controller installed. So much better! Curt has lost a customer.
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Burned up my brake magnets
Used Echo for 4 years and no problems. Hooked on travel trailer to go to Black Mesa, OK to see Persides meteor showers, 6 hrs away. Before leaving home we noticed the Echo app stated we needed to update to a different App through the Echo app. Now named One Control Auto. After a mile from home we noticed smoke coming from right side axles. All 4 electric magnets were burned up, including wires from magnets. Burnt wiring stopped at splice connectors on all 4. This new app will cost me several hundred dollars as I’m sure the company will balk because “of all the variables”. I’m on board for a Class Action lawsuit. So the once a year trip is canceled, a $300+ Bluetooth brake controller is now worthless, and I get to have 4 brakes with magnets replaced. Thanks One Control Auto, you’ve apparently been created to drive in more service work!
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Response from developer
Hi, we want to help troubleshoot the issue you are having. Please call 877-287-8634 Mon-Fri, 8a-5p CST or send an email to productsupport@curtgroup.com with details of what problems you are seeing. We look forward to working to get this resolved.
Change it back.
Since the EchoSmart app changed to Lippert OneControl the signal to my Curt BlueTooth brake controller drops signal constantly.
I had my brakes setup perfectly and all was working great then the I was forced to use the Lippert app.
I’m sorry Lippert but your app sucks and now I’m spending $1200 to have an electric brake controller installed in my truck. Thanks so much.
I will not be recommending the Curt device or the Lippert app to anyone.
I had my brakes setup perfectly and all was working great then the I was forced to use the Lippert app.
I’m sorry Lippert but your app sucks and now I’m spending $1200 to have an electric brake controller installed in my truck. Thanks so much.
I will not be recommending the Curt device or the Lippert app to anyone.
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