Help
Good plan, but not for everyone
However, it’s too much time to invest on my working days. I manage to do the reading and tracking, but finding a quiet place and moment for the hearing is too difficult. Also, the hypnotherapy doesn’t seem to be doing anything for me.
I appreciate how it could be a wonderful tool for others, but not for me and my working schedule :(
Response from developer
Hi there! I'm sorry to hear that you haven't been able to find the right time and place for the hypnotherapy. Is there any way you could adjust your habits? For example, some of our members listen first thing in bed or just before sleeping (so long as you sit upright so you're less likely to fall asleep!). Feel free to reach out to our support team at finito@mindsethealth.com. We'd love to help you become a non-smoker.
Scammy
Response from developer
HI there - sorry that you've had trouble getting in touch with us. We have a support team available via the in-app chat or through emailing tryfinito@mindsethealth.com. Please be patient; we will get back to you ASAP.
Rip off
Response from developer
Hi there, I'm really sorry to hear about this and it certainly doesn't sound right. We will of course cancel and refund you and we aim to respond within 24 hours during weekdays. Please could you contact finito@mindsethealth.com if this issue is still not fixed? Kindly, Emily.
If you really want to quit this is the app for you
Response from developer
Great initiative with the noise canceling headphones 💪 Please keep us posted on your progress!
Free Trial cancelled - Finito have continued to withdraw monthly
Avoid the 7-day trial! They will ignore you if you cancel it.
I cancelled my 7-day free trial with Finito by emailing their cancellation email link. I stated clearly that I formally cancel my 7-day free trial. That was January 17th. On January 17th they withdrew £59, and have withdrawn 4 more £59, monthly since January.
Nobody has replied to my emails.
I’m furious at how companies like this can access our bank accounts and withdraw money as if it they’re ATMs.
Response from developer
Hi there, I'm really sorry to hear about your experience. Please know that we are most definitely not a scam - we're really trying our best to help people stop smoking. We are a small but growing team and as we grow there can be teething pains. Sometimes there are technical issues and although we aim to respond to enquiries within 24 hours (except over the weekend) this can vary. Please would you mind contacting a different email (finito@mindsethealth.com)? We will look into this with urgency.
Surprised!
Response from developer
This is fabulous to hear 😃 Thank you so much for your review, we really appreciate it and we love hearing success stories. We wish you continued success and please don't hesitate to reach out if you need any support along the way.
Brill app
Response from developer
Wonderful 😊 Lovely to hear that the program is working for you and well done for putting in the effort, we know it's not easy but it sounds like you have the determination you need to get there! Please don't hesitate to drop us a message or join our Facebook community if you ever need more support.
Doesn’t work
Response from developer
Hi there! This doesn't sound right to us, we're really sorry to hear that you felt more cravings and didn't want the subscription. Please do get in contact with us if you haven't already and we will sort this out for you (emily@tryfinito.com).
No customer service
Response from developer
Hi Bella, I'm sorry to hear this. There was a delay in our response time over the Easter weekend as there were two public holidays in Australia but we have responded to all enquiries. Could you please email finito@mindsethealth.com with your details and we will respond immediately. Kindly, Emily
