Bluetooth connection
Does this app work with the Heybike Race 27.5, as I cannot get the app to connect via Bluetooth?Regkins
App is not good
Although the bikes are good, don’t use the app. The map feature is atrocious. Most of the time after your ride it will freeze and lose the data.Guácharo
Register
Trying to register but it doesn’t send the verification code to emailLosdoza
Watch App??
Could really use Apple watch support. It is a pain to go into an app on the phone when I could just do 2 taps if it had Apple Watch support. Widget support could help as well for those that don’t have a watch.jeisom
Won’t let me create an account
I plug in all my info on registration page including password and code sent by email and it won’t scroll down the page to accept terms and create accountJoe whodunit
Title: Disappointed with the Heybike App—Expected Better Integration
Rating: ★☆☆☆☆
As an owner of a Heybike, which impressively delivers in terms of build quality and performance, I had high expectations for the accompanying app. Unfortunately, my experience with the Heybike app has been overwhelmingly disappointing, failing to live up to the high standards set by their physical products.
The app suffers from numerous functional issues, with many of its advertised features simply not working. This includes key functionalities that are supposed to enhance the riding experience, making this not just a minor inconvenience but a major flaw. The integration feels sloppy and underdeveloped, indicating a lack of thorough testing or attention to detail, which is surprising and unacceptable from a brand that otherwise seems to prioritize quality.
For a bike that excels in so many areas, it is a huge letdown to see the app—a critical component for modern e-bikes—fall so short of expectations. This poor app performance detracts significantly from the overall value of the bike, as it undermines the convenience and additional features that are supposed to make the e-biking experience seamless and enjoyable.
I hope the company acknowledges these issues and prioritizes significant improvements in future updates. Potential buyers should be aware that the current state of the app does not reflect the quality of the bikes themselves and might consider this factor seriously before purchase.
---AndreJacobs
Downloaded app doesn’t let me sign up
Says email is wrong and doesn’t send me code to log indollazbandedup
App needs work
I just bought the mars 2.0 was exited to use the app to find out it doesn’t have the proximity feature anymore it doesn’t show in my app and I’ve try to record my rides and doesn’t work doesn’t record anything try to put in my height and weight and doesn’t work either it only says check input I like the bike but hate the app Heybike needs to fix this or I don’t know if I’m the only one with this issue.Heybike app
App support
Purchased a used Heybike, and found out I was 3rd owner, 2nd owner never used App and doesn’t have original owner info, who did not unregister App, been in contact with Heybike and they said it’s not their policy to help solve! Thanks customer service.ramfanweber
Needs a lot of work
This app needs a lot of work. It doesn’t even show the correct bike that I purchased and the GPS maps don’t work at all. I guess a few things do work but it needs to be completely remade properly.darkstar!
