Firmware update broke C1000 AC input. I can't charge it. It's a paper weight now.
This had been working great until a firmware update occurred today.
First, I use the pass through feature and battery backup to power some devices including my WiFi via a cellular modem/router. I don't have a landline. When firmware updates occur, the pass through feature is unavailable. In the case of my cellular modem/router, it turns them off & causes the firmware update to fail on the C1000. After moving some furniture to access the C1000 and router, I plugged my modem/router directly into A/C & updated the C1000 firmware properly.
Now I have 2 major problems:
1. I purchased this specifically to power my cellular modem/router that I use for an internet connection. If pass through is unavailable during updates, it defeats the purpose of using a battery backup, especially if I'm not home when the update occurs. I travel frequently.
2. The A/C port will no longer charge the C1000. It is effectively a paper weight. Please fix the firmware!
First, I use the pass through feature and battery backup to power some devices including my WiFi via a cellular modem/router. I don't have a landline. When firmware updates occur, the pass through feature is unavailable. In the case of my cellular modem/router, it turns them off & causes the firmware update to fail on the C1000. After moving some furniture to access the C1000 and router, I plugged my modem/router directly into A/C & updated the C1000 firmware properly.
Now I have 2 major problems:
1. I purchased this specifically to power my cellular modem/router that I use for an internet connection. If pass through is unavailable during updates, it defeats the purpose of using a battery backup, especially if I'm not home when the update occurs. I travel frequently.
2. The A/C port will no longer charge the C1000. It is effectively a paper weight. Please fix the firmware!
Show less
