I can see my charges, balance, available credit, etc., as expected by any credit card app. And have the ability to lock/unlock my card instantly any time. However, there is no ability to view my card number and details (almost every credit card I have has this ability) for those moments when I do not have my card in front of me.
Also, the notifications DO NOT work. I have everything turned on within the app settings and have verified that notifications are allowed on my devices.
*I eventually installed the app on two smartphones and one tablet just to be certain that this is not limited to my main phone.
After speaking with three different reps, who all were barely paying attention to what I was initially explaining, I finally was told by the last rep that I should “wait some time for the notifications to appear”. That’s not how push notifications work, but I just gave up trying to explain to him a 5th time. It has been about a week and nothing has alerted me to any activity on my card. I even made a small purchase specifically to see if the notification would appear; it has not.
*Note that the notifications are specifically designed for “Purchase Alerts: …an alert when there is purchase activity on [my] account” and “Payment Alerts” (we shall see how this one goes at my next payment).
The first rep wanted to cancel my card and send me a new replacement card. Why?!? It’s the app!
If these issues are properly addressed, and the customer service is improved with reps who actually seem to be trained and who listen to what is being described to them, I am happy to change my rating and exit my review. Thanks!
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