Helium Mobile User Reviews

Helium Mobile
Helium Mobile
Helium Systems, Inc

Top reviews

awesome plan for $20

this is one of the cheapest if not the cheapest unlimited phone plans that actually works and isn’t garbage.
me and my family have been using helium mobile for a few months now and it’s awesome. The fact that you can earn rewards from the mapping data is a deal maker. no other cell phone company that i’m aware of does this.
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If you need an affordable phone plan for $20 get this NOW!

I been seeing phone plans prices lately and them prices be around $40 - $140. I can say when I ran into this company this is the best affordable phone plan you will ever get. And the best part about this they are under the T Mobile network. T Mobile have been improving their services and towers especially for 5G. I love how they keep this under 1 plan only for $20, you can’t beat that at all. And you do get unlimited talk & text and data. The only down fall I have is when you go over 30GB of data your connection to the internet will slow down. So if you have home internet or around a area with WI-FI your good. It is eSIM compatible and you can request a SIM card for free which also come with free shipping. Other than that this is the best plan you will ever get and I hope this stay like this for future reference.
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They don’t release my phone number to switch.

I am trying to switch my number from Helium to another operator and they have not released my number for 1.5 days and I cannot use my number and phone for 1.5 days because of Helium. They don't even have a phone number for me to call, their live support line is not available at night, during the day they answer with a 10 minute wait, and when they answer, they cannot offer you any solution and they just say they will forward it to their technical team, but I am sure they don't even have a technical team. I will file a lawsuit against them.
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Used to be 5 stars

Can’t pay with MOBILE, used to be able to. They blame Solana network congestion, but my other apps send and receive with quickness. The only reason they don’t get 1 star is because the price still is attractive for the service. They better get it together because Chirp is coming for $5/mo and on the SUI network.
UPDATE: the prepay finally went through, but only after market dipped and I ended up having to use more MOBILE.
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Used to be 5 stars

Can’t pay with MOBILE, used to be able to. They blame Solana network congestion, but my other apps send and receive with quickness. The only reason they don’t get 1 star is because the price still is attractive for the service. They better get it together because Chirp is coming for $5/mo and on the SUI network. If there is anyone else out there that wants to connect for possible class action, my X is glassmansionltd.
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Great app and keeps getting better

Helium Mobile is a revolutionary new service provider leveraging a novel decentralized model and the strength of T-Mobile. The app is great and the team delivers a regular cadence of updates to keep making it better.

Do you map?!?!

Loving the helium mobile app and all of the recent updates. Can you believe you can not make purchases directly from the APP. Got to love all of the recent updates! Can’t wait to see what the future holds!

Worst Customer Service

It is my personal opinion that Helium is not a trust worthy company. I purchased an outdoor hotspot which was dead on arrival, after troubleshooting Helium agreed and I mailed back the hotspot as instructed. Upon receipt they changed their minds and said they would only mail me back the nonworking “dead on arrival” item or nothing. Their reasoning is because I opened a dispute with my credit card company so this somehow means I am a fraudster and they most keep my money and I deserve a dead on arrival unit. For reference I purchased 4 hotspots and accidentally mailed one to a different address, I thought it never came and Helium customer service was non responsive so I opened a credit card dispute. Also, the app is constantly logging out for my family and extended family.
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No brainer! No complaints.

It felt too good to be true, but 6 months later my wife and I are still using it and impressed! It took a few days to get a new eSIM from customer support after upgrading to a new iPhone over the holidays, but in general, it’s very self-serve friendly and they’re updating the app regularly. The network is lightning fast, and we are getting completely free service just by using the discovery mapping service and paying with “mobile” coin. We have driven all over the south east and never thought that we were getting any less than the best possible wireless service and connectivity out there. Nicely done Helium!
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LOVE this buttt… gotten bad after hex update

I’ve been apart of the Solana and Helium ecosystem for awhile and I love them both.. I’ve been using the Helium phone plan for a year and after this recent update with the hexes.. I HATE IT… I didn’t know there was going to be some sort of “Hex” update that I have no clue what it does… I drive 3-3 1/2 hours to and from work(combined) for 4-5 days a week and I haven’t been earning anythingggg.. I also walk around 20,000 steps per day at work and still nothing with the hexes..so I have NO CLUE how I’m not earning anything anymore for the last week almost.. it makes NO SENSE and I wish they would fix this ASAP or tell us why this changed the mapping and what’s the new purpose of it… I still love the blockchain but I’m starting to hate how the mapping and earnings are now… I really am
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