Bad new app
Was told to get the new app because I cannot link the original Neabot app to my Google Home in which I did have it linked before. With the new app I cannot link it to google home either. Keeps showing “Accountnotexist”. The new app requires you to login every time you open the app which is driving me crazy. The old app did not. It also doesn’t update the map as quick it’s actually much slower. Doesn’t send me notifications all the time when cleaning finished. Support never has a answers. The only answers ever give are too offer a replacement vacuum and they will talk with the developers on the issues. I’m going back to the old app.
UPDATE 4/8/23
This app still requires a login every time I open the app, not sure maybe this is an apple, iOS 16 thing but it’s very annoying to have to login every single time I open the app. Also, I hate the fact that we lost the ” no mop area” that the old app had, I don’t know why that feature would not be in this app or why they wouldn’t put it back. Neakasa needs to start listening to its consumers and start updating their apps and all the problems along with it the vacuums work good, but the apps and the Support are terrible. Anytime I have emailed support for any kind of help. It’s the same repetitive answer every period. Start listening to your consumers buying your products start fixing your app issues with android and Apple.mikeb1017
Developer Response
Regarding the login problem, you can send your problem to the customer service through the APP, and we will have someone to solve it for you. We have also received your other suggestions, we will seriously consider your suggestions, please be patient.Bad new app
Was told to get the new app because I cannot link the original Neabot app to my Google Home in which I did have it linked before. With the new app I cannot link it to google home either. Keeps showing “Accountnotexist”.
The new app requires you to login every time you open the app which is driving me crazy. The old app did not. It also doesn’t update the map as quick it’s actually much slower. Doesn’t send me notifications all the time when cleaning finished. Support never has a answers. The only answers ever give are too offer a replacement vacuum and they will talk with the developers on the issues.
I’m going back to the old app.Doesn't work
None of the Neabot apps work. Doesn't connect to WiFi, or fails to complete setup. No option to say "I'm connected", just sits on the waiting screen._ŒÂ◊
