Garbage app
Doesn’t work and constantly offline!
Extremely unreliable
Google Home integration has been offline for one week. Almost impossible to add exclusion zones or pan the map.
Thank you!
The other app kept on crashing, logging me out but yours is easier to navigate.
Horrible app
This app is worse than the last one. No volume control, and limited cleaning options. Now my vacuums scream every time something happens.
Doesn't work
Doesn't connect to WiFi, or fails to complete setup. No option to say "I'm connected", just sits on the waiting screen. I have the latest version.
Response from developer
It is recommended that you upgrade to the latest version of Neakasa APP. Or you can directly contact customer service Support@neakasa.com, someone will solve the problem for you
Room cleaning does not work!!
Don’t waste your time. This app is crap. You can only clean the whole house or set up a cleaning area every time you use. Room cleaning doesn’t allow you to select the rooms you want.
Not an overall upgrade
The Neabot app allowed you to name the rooms and showed the names of the rooms when you selected “Room Cleaning”. When you clicked on a room a check would appear after the name to let you know it was selected and the check disappeared if you clicked on it again. It also did the rooms in the order that it was selected so room cleaning was easy to start in a certain order. However, in Neakasa, naming the rooms it difficult at best and the names do NOT show up in when “Room Cleaning” is selected and NO check box appears when you click on a room so you have NO idea what rooms are selected. How can you “upgrade” an app and eliminate the necessary functions of the app?
I would like to clarify a little about the new app. I like the way it is arranged and the new way that “Spot Clleaning” works but the new features should not remove the stuff that works so until you fix the above issue, I am going back to the old app because I use the “Room Clening” feature often.
I would like to clarify a little about the new app. I like the way it is arranged and the new way that “Spot Clleaning” works but the new features should not remove the stuff that works so until you fix the above issue, I am going back to the old app because I use the “Room Clening” feature often.
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Bad new app
Was told to get the new app because I cannot link the original Neabot app to my Google Home in which I did have it linked before. With the new app I cannot link it to google home either. Keeps showing “Accountnotexist”. The new app requires you to login every time you open the app which is driving me crazy. The old app did not. It also doesn’t update the map as quick it’s actually much slower. Doesn’t send me notifications all the time when cleaning finished. Support never has a answers. The only answers ever give are too offer a replacement vacuum and they will talk with the developers on the issues. I’m going back to the old app.
UPDATE 4/8/23
This app still requires a login every time I open the app, not sure maybe this is an apple, iOS 16 thing but it’s very annoying to have to login every single time I open the app. Also, I hate the fact that we lost the ” no mop area” that the old app had, I don’t know why that feature would not be in this app or why they wouldn’t put it back. Neakasa needs to start listening to its consumers and start updating their apps and all the problems along with it the vacuums work good, but the apps and the Support are terrible. Anytime I have emailed support for any kind of help. It’s the same repetitive answer every period. Start listening to your consumers buying your products start fixing your app issues with android and Apple.
UPDATE 4/8/23
This app still requires a login every time I open the app, not sure maybe this is an apple, iOS 16 thing but it’s very annoying to have to login every single time I open the app. Also, I hate the fact that we lost the ” no mop area” that the old app had, I don’t know why that feature would not be in this app or why they wouldn’t put it back. Neakasa needs to start listening to its consumers and start updating their apps and all the problems along with it the vacuums work good, but the apps and the Support are terrible. Anytime I have emailed support for any kind of help. It’s the same repetitive answer every period. Start listening to your consumers buying your products start fixing your app issues with android and Apple.
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Response from developer
Regarding the login problem, you can send your problem to the customer service through the APP, and we will have someone to solve it for you. We have also received your other suggestions, we will seriously consider your suggestions, please be patient.
Bad new app
Was told to get the new app because I cannot link the original Neabot app to my Google Home in which I did have it linked before. With the new app I cannot link it to google home either. Keeps showing “Accountnotexist”.
The new app requires you to login every time you open the app which is driving me crazy. The old app did not. It also doesn’t update the map as quick it’s actually much slower. Doesn’t send me notifications all the time when cleaning finished. Support never has a answers. The only answers ever give are too offer a replacement vacuum and they will talk with the developers on the issues.
I’m going back to the old app.
The new app requires you to login every time you open the app which is driving me crazy. The old app did not. It also doesn’t update the map as quick it’s actually much slower. Doesn’t send me notifications all the time when cleaning finished. Support never has a answers. The only answers ever give are too offer a replacement vacuum and they will talk with the developers on the issues.
I’m going back to the old app.
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Doesn't work
None of the Neabot apps work. Doesn't connect to WiFi, or fails to complete setup. No option to say "I'm connected", just sits on the waiting screen.
