Flawless app with best CX
This app has the best customer experience I have come across. The ease of use is almost incomprehensible. Everything gets done quickly and smoothly; the app is meticulously designed, deliberate, simple, and leaves a distinct emotional imprint with its UX.
The experience has been so good that I cancelled the account I opened with another prestigious (one of the largest and most reputable) banks in the UAE.
Hats off to the Wio team! They really nailed it.Developer Response
Thank you so much for your wonderful feedback! It’s incredibly rewarding to know that our efforts have made a difference for you.Should be able to close or hide the to do boxes
The to-do boxes are very annoying if you are not interested in them. You should be able to at least remove the boxes or hide them. Make this possible and you get 5 stars.Developer Response
Hello! We are constantly looking for ways to enhance our user experience, and your input is invaluable in helping us improve.Good app, bad service
Made a mistake on the payment, wrote to care system many times through WhatsApp and email - no answers for days! Not even a reply. Very cool app, but awful client service :((Developer Response
Hello Mikhail! We apologize for the inconvenience caused. We’ve spoken to our Wio Care team, and we’re aware that they’ve been in touch with you already and have sent the amendment request to the correspondent bank.