Asks for password WiFi and uses BT at the same time
It’s very confusing, in the product description it says it has Bluetooth but then when you download and install the app it forces you to give them your WiFi password. If you change your router there is no option to re register the new router, at least not that I can find one in the confusing interface. You have to signe out and reinstall then register everything again.
The app also doesn’t update in your other devices when a switch has been turned off or on. I.e. you turn a switch off in your tablet and it still show as switch on in your other devices.Developer Response
We thank you for your report and all the points given as feedback for the app. Currently there is a way to change the devices from one router to another in mass by marking them all and changing the network they need to connect to in both name and password. however this should be done while you still have connection to your old router. The connectivity of the app on your devices may be a bug, on which we recommend contacting support, as the account should be the same and thus all devices should be seeing the same status of the devices, if a device is on, on one device, it should be shown as such on all your devices with the same account. You can contact us for further assistance or explanation on our app features at support@shelly.cloudWorks like a charm
This device is working flawless.Developer Response
Thank you for your positive feedback! We're delighted to hear that you're finding our devices helpful and user-friendly. If you have any questions or need assistance, don't hesitate to reach out. We're here to help!Requires you to make an account
I bought shelly because its products and app did NOT require cloud anything. Now you replaced your old app with a "Shelly Experience". Well this "experience" of having to make an account with some online service is not what I bought your devices for. Shelly, you now get to "experience" this customer leaving... -10 stars if I could.Developer Response
Thank you for the feedback and we're sorry for your frustration. You can login in this app with the account you have previously used with the old app and use your devices locally as you did before. There's no change in this functionality. If you don't remember your account you can email us at support@shelly.cloud and send us some of your devices ids to check them on our side. If you experience any issue with controlling your devices locally don't hesitate to contact us, we would love to help you and bring back your trust in Shelly. Please paste here your support ticket. Looking forward to your reply. Thank you very much!