THIS DOES NOT WORK
I have been trying this app every few days since the beginning of January. I have tried it with my NIE and passport, NIE and driving licence, 12 digit reference number and passport and 12 digit reference number and driving licence. It doesn’t matter which combination I use I still get the same result. It goes through all the stages and says that the authentication has worked and then comes up with an error asking me to star again. What will happen if it doesn’t work before the end of March? Am I the only person having a problem with this?
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Does not work
Tried downloading the app on two different phones, tried the video verification at least 20 times but keep getting an error message. We followed the instructions exactly but it doesn’t tell us what the problem is, only that it ‘failed due to error’ 🤷🏼♀️
Great idea but it doesn’t work.
Great idea but it doesn’t work.
Terrible app
It does not work and when telling you your face can’t be recognized it doesn’t offer any support on how to make it work. Worst app I’ve ever used and not fit for purpose
Useless
Tried to scan passport countless times from 3 different devices in a miriad of different lights. What a waste of time
Great idea. Unfortunately doesn’t work.
From Australia. Only option is Drivers License or passport. Needs to include Photo Identification Card for those who don’t have a licence. Regardless, can’t go any further than trying to fit it in the frame. 😕
De de vida
This app is terrible it cuts you off before you can finish! How can the elderly use it when it’s useless.
App doesn’t work
After trying for the last four weeks, app still doesn’t work. After
keying all the documents information, screen goes blank and you
got to start again. I have just tried about 12 times today to no avail.
Very frustrating, and a waste of time.
Shameful!
keying all the documents information, screen goes blank and you
got to start again. I have just tried about 12 times today to no avail.
Very frustrating, and a waste of time.
Shameful!
No funciona
Después de la video identificación siempre sale “error 24”, lo he intentado con dos diferentes moviles y me sale el mismo error…
Does Not Work!!
I have made so many attempts within the last two months to use this App but it always crashes.
App doesn’t work
I have confirmed my identity and then the app crashes. I have tried several times including a few minutes go but it happens each time.
