SCAMMER ALERT!
This app is a fraud! Don’t book with this app!!!!
SCAMMERS ALERT!
This app is a total scam! I didn't receive a refund even though I canceled my booking right before the cancellation deadline!
SCAM!!
Do not book with them the reviews are real. Same thing happened with me they say they will get back to you within 48 hours and never will. They will completely waste your time and hotel prices by then has probably gone up.
Terrible Customer Service
I booked through Kayak who outsourced to Traveluro. I was booking through Kayak for a specific reason. CUSTOMER SERVICE. Most travel sites have terrible customer service and I am not surprised here. I booked the incorrect dates. Admittedly. But within minutes of doing this I called customer service to get help with correcting this. The entire purpose of non refundable no cancellation is to ensure hotels don’t get screwed and lose money. The policy is not in place to screw customers when an error has occurred. I did not even ask to cancel the reservation. I just asked to have the dates changed. Nope. Non amendable they say. So essentially they will screw you. Sure blame me for this. If you have any issue expect them to do as little as possible to help you. Expect to be screwed. I did not book a few months ago and try changing plans with a week remaining. I called within minutes of making the reservation. Now I’m out $500+. Thank you Traveluro for screwing me over.
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Bad customer service.
There’s never anyone available that you can talk and solve your issue always has to escalate to the next level department which they never call you!!!!!!
Been trying for the past 3 days with no luck .😡very frustrating….
Been trying for the past 3 days with no luck .😡very frustrating….
Bad costumer service
I had to call them 5 times to cancel the hotel, they said someone would call me back and no one ever did! In the end I lost my money because of the waiting time, I wouldn't recommend this company to anyone, if you have more options, book with a well-known company!
Never Book With Travelo
I never wrote these reviews, but I had to do this one. I missed my reservation by a day, right when I noticed after the booking I immediately called. It took 7 calls and a few hours for them to tell me they couldn’t change or cancel any bookings. I was cut off multiple times. When given all the options to book travel, just do yourself a favor and never book through this service. No customer support. Zero accountability.
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BEWARE!!!!
I booked a stay for three days at a hotel with this company and unfortunately had a family emergency and had to cancel within an hour of making the booking. I was on hold when I called customer service and hung up on several times before speaking with anyone. When I finally talked to a representative, I was insured that they had escalated the issue to their claims department and would refund me because of the circumstance. 2 days later, there was no refund or email from them, so I called back again only to be kept on hold and told they decided not to reimburse me. I wasn’t offered credit to rebook; they said no, sorry, and then hung up again. I called the hotel to let them know I couldn’t make the reservation, and they explained they hadn’t received the reservation and that this wasn’t the first time this had happened! Not ok! Beware!
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Hate this service!!!!
The worst experience ever!!!! No one should ever do business with them at all!!! They are liars and all they want to do is steal your money!!
Zero Customer Service
Don’t use them!
