App does not show all the information
Response from developer
Hello! Sorry for the trouble! Please update the app, clear the cache, or reinstall it. If the issue persists, reach out to at info@artiumacademy.com. We’re here to help!
Needs a lot of improvement
Response from developer
Hello, We are extremely sorry for this experience and this isn't something we want our learners to go through at all. This is not the level of service we aim to provide, and we understand your frustration. Your feedback is important, and we're committed to addressing these issues promptly to ensure a more professional and reliable experience moving forward. To assist us in resolving this matter, could you please provide us with your registered name? Thank you for bringing this to our attention.
Convenient & Personalized Music Learning App
What I love most is the quality of the instructors. Lessons feel personalized, and the one-on-one format helps me get tailored feedback to improve each week. The app’s scheduling feature is intuitive, letting me easily book classes and reschedule if needed. Plus, the resources like practice materials and recorded sessions are all accessible in one place, making it easy to revisit lessons and practice at my own pace.
One suggestion would be to include more interactive exercises or quizzes to reinforce key concepts between sessions. Also, as a mobile app, sometimes the video quality varies depending on the connection, so an option for adjusting resolution might be helpful.
Overall, Artium makes learning music more accessible and enjoyable, combining high-quality instructors with convenient, well-designed features. Highly recommended for music learners of all levels! 🎸🎹🎤
Response from developer
Hello! Thank you so much for your thoughtful feedback! We're thrilled to hear that you're enjoying the app and finding it helpful in your music journey. We're especially glad that the personalized lessons and 1:1 feedback are making a difference for you. Your suggestion for interactive exercises and quizzes is fantastic, and we'll definitely consider that as we continue to improve the app. We also appreciate your input on the video quality and will look into options for resolution adjustments to enhance the experience. Thanks again for recommending Artium, and we look forward to supporting your continued growth in music!
New update - Dev. team
Crashed during a live lesson.
Crashes every third time when listening to own recordings.
Recorded notes for practice from teacher cannot be accessed without internet.
Slider on recorded notes is not responsive to touch. One has to try very hard before it responds. Reminds me of pre-iPhone touch screen phones.
Artium Feedback
Response from developer
Hello, Thank you for your honest feedback! We appreciate your patience with our emails and will work on finding a better balance. We're thrilled to hear about your growth at Artium Academy and are grateful for your kind words. Your journey from a little sprout to a beautiful flower inspires us! If you have any more suggestions, please feel free to share.
Useless
Response from developer
Hello, We are extremely sorry for this experience and this isn't something we want our learners to go through at all. This is not the level of service we aim to provide, and we understand your frustration. Your feedback is important, and we're committed to addressing these issues promptly to ensure a more professional and reliable experience moving forward. To assist us in resolving this matter, could you please provide us with your registered name? Thank you for bringing this to our attention.
Crashed during lesson
*** Crash Scenario 1: My teacher shared recordings for me to practice (shared through the app’s native messaging system). The app crashed every third time I played the recording.
*** Crash Scenario 2 (WEB APP): Session rescheduled as the Web App would not access the camera and sound on my Desktop running the latest MS Windows. Tried on the latest Firefox and Chrome browsers. Ate away 20 minutes of the session. Had to request a reschedule. PLEASE NOTE: both browsers and MS Windows had Camera, Mic and Sound access ALLOWED. I switched to the iOS app on the phone. Exchanged a couple of messages with the teacher and the app crashed again. Note: the browser app was logged in but not being used as only I could hear and see the teacher but he couldn’t see or hear me.
UI Design:
Accessing the messages is not easy. The Web App shows notifications but for accessing the same users must click the Chat Option >> Teacher tab. Now to go back to the teaching session you repeat the process. This should be seamless. User should be able to interact with the lesson and the chat window simultaneously. Like if the user clicks the main screen the chat should be de-focussed but stay on the screen.
Great For Learning!
Thank you.
Not satisfied with service
My son went more than year. The first teacher not go through based on the syllabus and remaining session covered with short interval of time.
My recommendation is Artium needs to be have a reviewer to go over all students and teachers performance monthly or weekly.
Response from developer
Hello, We are extremely sorry for this experience and this isn't something we want our learners to go through at all. This is not the level of service we aim to provide, and we understand your frustration. Your feedback is important, and we're committed to addressing these issues promptly to ensure a more professional and reliable experience moving forward. To assist us in resolving this matter, could you please provide us with your registered name? Thank you for bringing this to our attention.
Unable to open the app
Response from developer
Hello, Sorry to hear you're having trouble. Please try updating the app and your iPhone. If the issue persists, contact our support at info@artiumacademy.com for assistance. Thanks for your patience!
