A2C User Reviews

A2C: Access2Care

Galileo Insights LLC

Business

Reviews Summary

Positive highlights

🚀

This app hasEasy to schedule rides

🌟

This app hasUser-friendly app

⏱️

This app hasDrivers are on time

🤝

This app hasFriendly and helpful drivers

📱

This app hasConvenient app-based scheduling

🧠

This app hasIntuitive and easy to use

🌇

This app hasAttractive city-scape background

🆕

This app hasSignificant improvement over previous app

Negative highlights

❌

This app hasUnreliable ride cancellations

❌

This app hasIssues with mileage reimbursement

🔍

This app hasDifficulty editing scheduled rides

☎️

This app hasPoor customer support and long wait times

🚗

This app hasIncorrect vehicle type provided (no wheelchair lift)

🕰️

This app hasDelays in ride pickup and drop-off

Top reviews

Most RecentHighest RatedLowest Rated

Better than the original app

It has more features & doesn’t glitch.

The Leon King 👑

8 months ago

Makes life easier

I like being able to schedule my rides online through my phone. However you cannot edit you must call. That’s a little frustrating.

walkinlove719

9 months ago

Response from developer

Thanks for the review. We do allow for rescheduling of the ride, which should allow you to edit if you need to make changes. We would like to learn more about any issue you might be running into if you could contact us at info@access2care.com.

Drivers

The drivers I have had has been very friendly and helpful to me and I would really like to thank them and let them know they are appreciated.

seyvn03

9 months ago

Response from developer

Thanks so much for the feedback and the review.

Transporte de Aetna Medicare

Excelente Servicio!! Muchas gracias 👍🏻👋

Transp Aetna Med.

9 months ago

Response from developer

Thanks so much for the review!

So easy to use

I really like this app i do wish i could request same day pharmacy but perhaps that will come later

tarameniya

9 months ago

Response from developer

Thanks for the feedback and the 5-star review. We're always looking for ways that we can improve the app and we will see what we can do to add this feature in a future release.

Fantastic app

Great app, makes scheduling rides so easy. Drivers are always on time!

mhender24

9 months ago

Response from developer

Thanks so much for the review.

Only 2 Stars

I’m not sure what is going on but I used the app to schedule a ride for Tuesday the 26th then after I hit Schedule, within 30 minutes it sends me a text message letting me know that the driver is on the way to pick me up.
Then before I can hit cancel that I don’t need a ride today, they show up. I did not need a ride until next Tuesday. Today is Thursday. I even double check everything before I hit the schedule button.

The app used to work for me until now.
And when I call the app support, they are absolutely useless.

Show less

Glenn 1963

9 months ago

Response from developer

Glenn, thanks for leaving a review. This behavior is not typical for our users and we would like to gather additional information from you about this if you could email us at info@access2care.com.

It was all going well until…

…about a month ago.

When I open up the app to request a return ride, I get a notice that my ride has been canceled and to call the number stated. I called the number and I’m transferred once or twice before someone manually puts the ride back into the system.

I use this app on behalf of my daughter, who is disabled as I am her parent and guardian. This has happened about four times in the last few weeks and now I never know if it’s going to do it again when I open up the app to request a return ride home for her. She gets anxious if she’s left for longer than she expects to be. I am often on hold for so long that I give up and I pick her up myself which is about a 40 minute drive. No one on the other end of the line has any answer for me as to why this is happening.

Show less

JoyNorthrop

10 months ago

Response from developer

Thanks for taking the time to leave a review. We apologize that you are running into some issues and would like to learn more about these disruptions so we can quickly come to a resolution. Please email us at info@access2care.com so we can assist further.

Great!

The app makes it very quick and easy to schedule a ride. Also, customer service was kind and helpful when it came to registering my account. I’ll be using this app to set up all my future rides!

XoBabieee

a year ago

Response from developer

Thanks so much, we appreciate the review.

Awesome NEW App

This NEW A2C app is great!! The app has made everything a breeze from scheduling trips to saving locations. Now in the old app everything was outrageously difficult, great work devs!!

TexasmadeJayB420