Unpluq User Reviews

Unplug Technology B.V.

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Got buggy since iOS 18

This was a great app until iOS 18. It often doesn’t block my apps. Sometimes while they are blocked, I go in to the app and the unlock doesn’t work. Often the app is a blank black screen upon opening.
Please improve! And also, stop trying to get me to invest in your company while your app is so broken.

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liveabetterstory

13 days ago

Response from developer

That sounds frustrating! Sometimes blocking issues pop up, especially after a major iOS update, but they’re usually a quick fix—check out our troubleshooting steps here: https://www.unpluq.com/pages/troubleshooting#ios Regarding the blank screen: that's unusual, we've not heard this before. Could you please write us at support@unpluq.com, so we can help you troubleshoot and get set up again?

5 stars

This is such an amazing app, I’ve tried other ones but they aren’t quit right! I went from 7 hours on my phone to 1 maybe 2

It’s Emma

18 days ago

Response from developer

Wow, that’s incredible 👏—going from 7 hours to just 1 or 2 is huge, we’re so glad Unpluq could help you get there!

Not worth it

The biggest problem is that the apps I block don’t unblock unless I go in the app and disable it. I have 2 apps I block from 9-5. But at 6:30 they are still blocked. Also when I go to disable it I go to instagram and my videos won’t load or buffer. Also have never had an issue until I downloaded this app. 0/10 wouldn’t recommend.

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Bre_sapp2018

19 days ago

Response from developer

That does sound frustrating! Sometimes blocking issues pop up, but they’re usually a quick fix—check out our troubleshooting steps here: https://www.unpluq.com/pages/troubleshooting#ios. As for videos not loading or buffering, that’s a bit of a head-scratcher! Unpluq doesn’t mess with your internet speed since it works through Apple’s Screen Time API (no VPN involved), so it would be worth exploring other possible causes. Hope this clears things up! If you need more help, we’d love to hear from you—shoot us an email at support@unpluq.com, and we’ll get you sorted.

Good idea but often doesn’t work

I bought the Unpluq tag which sometimes works well but will then randomly stop working for hours and will only start working when I open up the app again.

benjaminp92

a month ago

Response from developer

Hi Ben, co-founder Caroline here-- Unpluq not working "in the background" is actually because of a bug in iOS's screentime infrastructure; it doesn't impact everyone, but is fairly common, and there are workarounds. I'm happy to support more via email or go ahead and see unpluq.com/pages/troubleshooting for the workarounds. I'm sorry it impacted you, but hope you'll take a moment to try the fixes because it does impact every app that blocks apps on iOS. Otherwise, I'm at support@unpluq.com Thanks!

Re: Today’s update is a disaster

Fix it right away please

I’m updating to three stars because we’re working on it via email. I hope you get this fixed even though it’s “iOS infrastructure”. What matters to me is that I paid for the app, not that the problems aren’t yours. Looking forward to speedy resolution.

mattbeams

2 months ago

Response from developer

Hi Matt, Thanks for letting us know you're having trouble from the most recent update, but I think we're in touch by email and have shared that this has more to do with iOS's infrastructure than with our app. We have some workarounds for this and I'd love to help you find one that works best on your device. Could you reach out to us if I am mistaken and we aren't already in touch? alex.faber@unpluq.com thank you!

Holy glitches, Batman

I am a lifetime subscriber. I signed up for the lifetime option because, in the beginning, everything seemed to be exactly what I needed. However, it has been glitching terribly over the last few months. I use the tag and walk away to take care of my kids, the dogs, whatever, and discover that the apps are not unblocked even though I have minutes of unblocked time counting down.
Temp disable a schedule? Nope. Sorry. You’re stuck.

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JaxonPeterson

2 months ago

Response from developer

Hi Jaxon, I didn't find any support tickets from you, but I emailed you since I had your contact info from your order. This issue actually stems from bugs in Apple's Screen Time infrastructure and is out of our control, but I did share some workarounds with you that you can use right away. Happy to help you further via email where we can communicate more easily!

Glitchy and Expensive

Update responding to developer: there are a number of scenarios that have caused the app to become unresponsive. When clicking unblock, after scanning the physical tag, the app often freezes on me. I then have to hard quit and restart the app. Then, often times the apps are not actually unblocked. On a number of occasions the apps have not been blocked when they were supposed to be and I’ve had to hard restart my phone. Small things, but this is the only thing the app is supposed to do and when you get consistent emails about investing, it’s hard to square the lack of the basic functionality it’s supposed to provide.

I understand what sets you apart from Apple Screen Time is that there is a physical dongle, but the price of the subscription makes it feel like I’m renting said dongle at an exorbitant price.

Original:
Wildly expensive subscription for one step above what is offered by Apple through screen time. The app itself is glitchy and they keep asking me to invest 🙄.

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eastintim

2 months ago

Response from developer

Hi there, thanks for updating your review with more information. Regarding glitches, if you could please reach out to us at alex.faber@unpluq.com I'd really like to look at this further re: logs, which version of iOS you're on, etc. While some glitches are normal and are a reflection of the Apple Screen Time infrastructure (check developer forums here about it, plenty to be said), others might be actionable and fixable quickly. Regarding pricing, all I can say is that we're a two person team working full time on this, and when it's working, it's life changing. 13 cents a day to gain an hour and a half a day more offline on average is well worth it to me and to thousands of customers. I'd love to try to help you here and make sure Unpluq is working as it should be for your device, so you can fully experience it.

On the fritz

The app has been great, but recently it has been messing up. It will block apps that shouldn’t be blocked. I’ve also noticed that schedules will sometimes start an hour early or an hour later. I can’t figure out what is going on.

Matthew1911

2 months ago

Response from developer

Hi Matthew, thanks for taking the time to review-can you reach out to alex.faber@unpluq.com to help out here? Ill go ahead and speculate here, though: Blocking apps that shouldn't be blocked--is it things like Messenger when Facebook is blocked? Or Amazon Alexa when Amazon shopping is blocked? Because this is an bug with the Screen Time infrastructure from Apple, and we have no control over it. You can make a workaround by telling your phone to ALWAYS ALLOW them. If there are other apps blocked, do you use another app or have you used recently another app to block apps? It could be interfering, even if uninstalled. Regarding times changing, have you traveled recently? if not, we'd love to work through this with you--that shouldn't happen!