Refused taxi
I had been dropped off no problem but I tried to book a taxi back home and they refused to send a taxi unless i paid upfront, i ended u stranded for an hour absolutely appalling this was
Completely unreliable
Used to pre book a taxi. I was catching a train to the airport so booked the day prior to travel had the journey accepted and the payment taken.
Five minutes after the booking and no cab in sight I called to chase. I was told a taxi was booked and would be with me shortly. I expressed the importance of arriving on time and was told it would be marked as urgent 10 minutes and 3 driver cancellations later I got a call advising it would be a while for the driver to arrive. I cancelled and got told that it will take 3 days for the refund.
As an indication of the normal taxi availability in my area it took less than 60 seconds for an uber to arrive.
Five minutes after the booking and no cab in sight I called to chase. I was told a taxi was booked and would be with me shortly. I expressed the importance of arriving on time and was told it would be marked as urgent 10 minutes and 3 driver cancellations later I got a call advising it would be a while for the driver to arrive. I cancelled and got told that it will take 3 days for the refund.
As an indication of the normal taxi availability in my area it took less than 60 seconds for an uber to arrive.
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Driver excellent wait time awful
Appalling wait time added booking to app at 7.20am for 8:15. After ringing 6 times driver finally arrived at 8.57 when I had to be at destination for 9am. This made me terribly late not arriving until 9.18am. Find this appalling. I will say that the driver that did arrive was pleasant and professional and can say it was not his fault this job was not booked in with a driver early enough by base and a number of drivers were rejecting bookings.
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Best guy
Best guy
Difficulty in booking
Never had any issues booking a taxi. Recently can’t book. Keeps telling me to pre book a taxi all the time. And I need to pre book a taxi for 2 weeks time and after I’ve put the date and time in either says no taxis or to pre book again. Just not working at all.
