Free application
Response from developer
We are very happy to hear that you're enjoying our app! Thank you for your review and 5 star rating!
New subscriber…disappointed
Response from developer
We are sorry to hear that! Can you please directly contact our support team with more details/screenshots showing the issue? An agent will get back to you as soon as possible. You can reach us here https://lifesum.com/deep/settings?page=support - thank you!
My account got deleted after I paid for 1y
Response from developer
Thank you for your review. An account cannot be deleted without you requesting it by directly contacting us or without you manually deleting it. Are you sure you logged in with the correct credentials? Please, reach out to our support team at https://lifesum.com/deep/settings?page=support with a copy of your transaction receipt. A support agent will get back to you as soon as possible. Thank you in advance and apologies for any inconvenience!
Inaccurate and Glitchy
Response from developer
Thank you for your review and sorry to hear that you're having a bad experience with our app! Can you please send us more details and some screenshots showing the issue at https://lifesum.com/deep/settings?page=support? A support agent will get back to you as soon as possible. Thanks in advance and apologies for the inconvenience!
Really not happy
Response from developer
Thank you for your rating and sorry to hear that! Can you please restart the app on your phone and, if the issue persists, reach out with some screenshots through https://lifesum.com/deep/settings?page=support? Then we can look into this issue. Thank you in advance and apologies for the inconvenience.
Interesting app performance
Response from developer
Thank you very much for leaving your feedback! We are very sorry to read that you are not satisfied.
Probably good
Response from developer
Feel free to contact us at https://lifesum.com/deep/settings?page=support for a free trial.
Presque sans faille
Response from developer
Thank you for your review and our apologies for limitation issue in our app. Unfortunately, we have a problem differentiating the imported exercises from partners at the moment. In order to get a correct strength or high-intensity exercise score, we suggest tracking it from the exercise list in the diary. We hope to be able to provide a better solution for the import in the future. Thank you for your understanding!
Good app
Response from developer
Thank you very much for your feedback! We will forward it to the responsible team for their knowledge.
Getting worse
Response from developer
Thank you for your review. We are sorry to see you go! While we understand that this change may be inconvenient, please know that it allows us to keep the app free for all users while still supporting its development and maintenance. We're committed to reaching a balance between providing a valuable free service and sustaining the app's growth and development. Thank you for your understanding and patience as we navigate these adjustments. We hope that you reconsider us in the future.