Lifesum Food & Calorie Tracker User Reviews

Reviews Summary

Top reviews

Free application

Symply the Best nutrition Tracker ever

Response from developer

We are very happy to hear that you're enjoying our app! Thank you for your review and 5 star rating!

New subscriber…disappointed

I have been a subscriber since November 24. So far, I’m disappointed. I am trying to ease back into the Keto diet after 2 months in Europe. It is difficult to stay on track with my net carbs count, if the counter is inaccurate. I even scanned the package, and I still could not get a proper accurate reading. I tried editing it, no change. I am really frustrated because I paid for a whole year, thinking that this app was going to be helpful, and it was something new and different from what I was using. How on earth can I track ACCURATE net carb readings?
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Response from developer

We are sorry to hear that! Can you please directly contact our support team with more details/screenshots showing the issue? An agent will get back to you as soon as possible. You can reach us here https://lifesum.com/deep/settings?page=support - thank you!

My account got deleted after I paid for 1y

I used to love this app, Ive been using it since 2021. I was really surprised when I tried accessing it and saw that my account had been deleted. I have an active subscription that I paid upfront for 1 year, valid until 2025. Tried restoring purchases and contacting support, still nothing. All my data is gone, and my account is now a “free” account despite having paid for it
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Response from developer

Thank you for your review. An account cannot be deleted without you requesting it by directly contacting us or without you manually deleting it. Are you sure you logged in with the correct credentials? Please, reach out to our support team at https://lifesum.com/deep/settings?page=support with a copy of your transaction receipt. A support agent will get back to you as soon as possible. Thank you in advance and apologies for any inconvenience!

Inaccurate and Glitchy

Bought the yearly subscription and regretted it. Whenever I added multiple foods to a meal it will either delete some randomly or duplicate others.

Response from developer

Thank you for your review and sorry to hear that you're having a bad experience with our app! Can you please send us more details and some screenshots showing the issue at https://lifesum.com/deep/settings?page=support? A support agent will get back to you as soon as possible. Thanks in advance and apologies for the inconvenience!

Really not happy

I downloaded this app, it required a payment mode before I could look at it, it required information such as age, height and weight to proceed and then- nothing. It took my data and did not open. Seems like a data harvesting app. I want my money back.

Response from developer

Thank you for your rating and sorry to hear that! Can you please restart the app on your phone and, if the issue persists, reach out with some screenshots through https://lifesum.com/deep/settings?page=support? Then we can look into this issue. Thank you in advance and apologies for the inconvenience.

Interesting app performance

I purchased the Premium version of this app based on reviews from users, after trying several other ones. It seems like a decently designed app, but it has several maddening quirks. It doesn’t handle unit conversion very well at all, and many of its database entries are flat-out wrong. I’ve tried many times to use the linking tool to correct these errors, but it never works properly. I’m still fairly satisfied with the recording aspect of the app, and I will continue using it until the Premium version expires. I will be looking for something more tractable when that time comes. PK
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Response from developer

Thank you very much for leaving your feedback! We are very sorry to read that you are not satisfied.

Probably good

There is no free trial. It’s impossible to really see how it works by adding even one dinner recipe, checking out features, etc. Banner ads at the bottom of the screen get in the way of links. Video ads popping up constantly. Everything I look at just leads me to the 50% off deal. If I can’t actually try all the features of a subscription to see if it will work for me, I’m not buying it.
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Response from developer

Feel free to contact us at https://lifesum.com/deep/settings?page=support for a free trial.

Presque sans faille

L’application est super mais pour une raison que je ne m’explique pas, elle ne reconnaît pas la catégorie « renforcement traditionnel » de l’iWatch comme étant des exercices de musculation. Or, c’est la seule option que l’on peut choisir dans Apple pour indiquer que l’on fait de tels exercices. Conséquence de ceci: l’application Lifesum ne cesse de me suggérer de faire des exercices de musculation, même quand ça fait une heure que j’en fais!
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Response from developer

Thank you for your review and our apologies for limitation issue in our app. Unfortunately, we have a problem differentiating the imported exercises from partners at the moment. In order to get a correct strength or high-intensity exercise score, we suggest tracking it from the exercise list in the diary. We hope to be able to provide a better solution for the import in the future. Thank you for your understanding!

Good app

I’ve used this app for years, it’s helpful. I recently paid for premium which has been nice. The thing that irks me however is that “natural sugar” is marked as a con. That part is unhelpful, obviously fruits and vegetables are going to contain naturally occurring sugar. It shouldn’t be marked as a con on food items. High in sugar, yes, but naturally occurring sugar in an onion? no. It feels misleading.
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Response from developer

Thank you very much for your feedback! We will forward it to the responsible team for their knowledge.

Getting worse

App just getting worse along the time. They limiting capabilities to setup things for free version and now they bring adds all this to force people to use paid version. Not sure that’s the best idea to change your model with all the alternatives on the marketplace. Personally I’m done

Response from developer

Thank you for your review. We are sorry to see you go! While we understand that this change may be inconvenient, please know that it allows us to keep the app free for all users while still supporting its development and maintenance. We're committed to reaching a balance between providing a valuable free service and sustaining the app's growth and development. Thank you for your understanding and patience as we navigate these adjustments. We hope that you reconsider us in the future.

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