I love this app… but…
Response from developer
Thank you for your review and we appreciate your feedback! It has been noted.
The ads killed it
While I understand the need for ad revenue to keep the app free, it feels like there's little value being offered to free users in return. Here's a suggestion to improve this experience while still generating revenue:
Consider adding a dedicated "Ad" tab where users can choose to watch five ads in exchange for five credits. Once they accumulate 20 credits, they can redeem them for one week of premium subscription. This way, users have the option to earn their subscription through engagement, and you still generate revenue from ads without compromising the user experience.
Response from developer
Thank you for your rating. We are sorry to hear that you are disappointed in our app! I have forwarded your feedback to the team in charge for future consideration.
Very Good App
The only issue I have, is that there are quite a few barcodes connected to the wrong product. For instance, my favourite pre-made salad always scans as corn on the cob. Ive tried several times to connect the barcode to a different item, but it doesn’t work. This problem isn’t the end of the world, but it is mildly frustrating.
I’ve tried both the free version and the premium version, but I find that premium is only a slight improvement.
Response from developer
We are sorry to hear that! Can you please directly contact our support team with more details/screenshots showing the issue? An agent will get back to you as soon as possible. You can reach us here https://lifesum.com/deep/settings?page=support - thank you!
Ad infested app.
Response from developer
We are very sorry to hear that and we appreciate you taking the time to rate and review our app.
Love it!!
Response from developer
Many thanks for your positive review and 5 star rating. We are happy to hear that Lifesum motivates you towards a healthier lifestyle and that you are enjoying our app!
Major Apple health syncing issues
Response from developer
We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at: https://lifesum.com/deep/settings?page=support. Thank you!
May be ok with subscription, but negligible function as free.
Thanks, but no thanks, I will do what I need to with a spreadsheet.
Response from developer
The app as you download it is free, with basic features as food, water and exercise tracking. Part of the app consists of paid content. Behind the app is a big team of more than 70 employees - these costs have to be covered. Thank you for your understanding! Feel free to contact us at https://lifesum.com/deep/settings?page=support for a free trial.
Too pushy for subscription
Creating a new food item is an awful experience - why do you have to create it based on a fixed per 100 g portion when entering nutritional values? Many nutritional labels in North America are "per suggestions portion size", so you need to do math if you want to create a new food item for something that provides their nutrition per 60 g serving, rather than 100 g. I believe this causes many of the wrong database entries on the app.
Response from developer
Hi there. Thank you for your feedback and we are sorry you are not happy with some areas of the app. We have forwarded your feedback to the team, do not hesitate to contact us if we can help you with something else.
J’aime le programme
Response from developer
Thank you very much for your review and 5 star rating!
worsened over time
final straw in deleting was today when the app became riddled with ads. so many ads it’s barely functional since they block so much of my screen. not an effective way of persuading people to go premium, just an effective way of getting users to go elsewhere
Response from developer
Thank you for your feedback and sorry to hear that you feel this way! We will forward it to the responsible team. As you mention, some new parts of the app now consist of paid content. The reason for this change is for us to iterate and improve the app even further. Please feel free to contact our support team at https://lifesum.com/deep/settings?page=support for a free trial!