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Crashed again
I love this app when it works but it seems that the tech support is severely lacking. Many of the reviews mention that when IOS 12 was released, CardStar immediately crashed. Now that IOS 13 is released it’s deja vu all over again. The app crashes and there’s no tech support. You can send them an email to their “tech support” link, but that will get returned. I don’t have any sensitive data stored with them so I’m not worried about that, but it’s a pain to recreate your cards in another app but I have done just that. UPDATE: they updated the app for IOS 13 and everything works again. ThanksShow lessTallyBeach
Developer Response
Thanks for the report! An update is now available that resolves the iOS 13 crash on launch. You will find your saved cards are available again in the update.Update...... Still FRUSTRATED!!
I’ve had this app since I got my iPhone. I’ve never had a problem and always recommended it.
Since I did the update IOS 13 I’ve been unable access my cards and it keeps telling me I have to sign on. I’ve requested my password since I had it set up with one touch sign in. Now I’ve lost all my cards! I’ve requested my password for over a week and still nothing. DON’T GET THIS APP!!! Horrible customer service
Get Stocard
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Update to this review I received an email from CardStar on how to reset my password I’ve been trying this for four days and I still can’t update the password and get into my account I’ve lost all my cards.
There’s no phone number to be able to contact the helpdesk. If I would’ve known that this would’ve happened I would’ve never use this app
This is the error message I get
Change your password
1 error prohibited this account from being saved:
Reset password token is invalidShow lessfrustrated with cardstar
Developer is non existent
If you loose access for whatever reason, there is no one that will reply to your emails. After installing iOS 13, the app no longer starts up. All my cards are gone since the developer is gone and there is also no web access to retrieve your account data.
Update: so it seems the app is now updated but since i already migrated to different app, i don’t care. I only raise the review by one star since the developer made me transfer manually all to a different app due to their silence.Show lessMighty iTuner
Doesn’t work on iPhone 10
This was the first app I downloaded nearly 10 years ago and was my most used app. When I got my iPhone 10 the app won’t open. Had to download another app, but lost a lot of my data. Very disappointed!
Update: An update for iOS 13 was made available that got the app working again. It’s a great app again!Show lessChefron4
Lost all my information! UPDATED!
I updated my Apple phone and can no longer access any of my cards. I have thrown the physical cards away... do not use this app... very outdated! UPDATE: New update to app works with IOS 13 and all my information is back. Loving CardStar again and updated my review.VDR928
NOOOOO!!!!
I love that app. I have had it for years now. Made it super convenient having all my perks cards in one location. I have even been asked by many people what it is and they love it too. Now I am crashing when opening. I have cards on here that I no longer have physically and the thought that I cannot at least access them has me a little worried. Please fix it
Please do an update on the app.
UPDATE: 13Oct19- just got word the app is up and running and it is!! Thank you so much!!! This is by far my favorite app. Please keep up the great work and never bring your app down. I am now a happy customer at 5stars again!!!Show lessKareMeli
Developer Response
Thanks for the report! An update is now available that resolves the iOS 13 crash. You will find your saved cards are available again in the update.Not working in iOS 12-Updated, it works again!!
Has this app for a long time. Have a lot of data in there. Now it won’t work after updating to ios 13. Crashes on launch.
Update: Developer has fixed the issue and the app is working great again. Updated my rating to reflect the developer’s work! Thx for fixing this!!h2opaws
Now works on iPhone
Updating my review since the app now works again in the iPhone (!!!!). The app has returned to it’s easy to use format for storing loyalty cards.
This app no longer works. I thought it might be because of the latest iOS update, but their website no longer works, etc. When you click on ‘app support’ it takes you to their new app, which has nothing to do with loyalty cards. There is no way to access my loyalty cards, since even their old website takes you to a different place. Sure would have been nice to have been given a warning that the app was shutting down so I could save all of my card info.Show lessthisis rigged
Developer Response
Thanks for the report! An update is now available that resolves the iOS 13 crash. You will find your saved cards are available again in the update.Crashing with latest IPhone update
I would have given this app 5 stars until I upgraded to the latest iPhone software upgrade. No it does not open, crashes immediately. Please upgrade this app I used it often.
The app has been updated so I can give it 5 stars. I use this app all the time it is one of the most useful apps I regularly use.Show lessJohn CPA
App crashes when trying to open on a iOS 13.1.2 iPhone
Thanks for the quick response in fixing the issue. Card Star back to working normally. Remember please that except in 2 cases I have no other record of my cards and account. Not smart I know.Rebel 1017
