Grubhub User Reviews

Grubhub: Food Delivery

GrubHub Inc

Food & Drink

Travel

Reviews Summary

Positive highlights

🙌

This app hasReliable delivery service

🤝

This app hasGood customer service

🍔

This app hasWide restaurant selection

💳

This app hasConvenient payment options

🎁

This app hasPerks and rewards for members

Negative highlights

🕰️

This app hasUnpredictable delivery times

🚫

This app hasIncorrect or missing orders

💰

This app hasHigh service and delivery fees

🤖

This app hasPoor communication from drivers

🔍

This app hasDifficult to contact customer support

🚫

This app hasLack of driver accountability and ratings

Top reviews

Most RecentHighest RatedLowest Rated

US only

Doesn’t work in Canada

KimZolziac

3 months ago

Poor delivery

We had several attempts at having food delivered during the week. The first order showed delivered but didn’t turn up. Contacted chat help desk and they refunded to credit.

We then tried an alternative restaurant. After waiting ages they cancelled with no reason
They refunded the credit and the delivery charge , so we even had 2 separated credits on file.
The third attempt took us ages because we kept getting a measage saying you couldn’t mix promo codes. We eventually had to delete one of the credits to allow the order to go through.
We then waited close to 2 hours for the delivery which arrived after midnight, about 4 hours after we started trying to order food

As we go home on Monday we have just placed an order to use up our credit. The app again wouldn’t accept both credit amounts so we could only use one. This leaves us with a credit balance of 7 dollars which we will never use.

All in all a very disappointing experience.

Karen Taylor

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Katieghirl

3 months ago

DO NOT ORDER FROM HERE!

I ordered from them today and ended up not receiving my order meaning the person driving delivered it to the wrong place despite me putting in the correct address. I tried multiple times to receive a refund and they kept saying that they are not able to give me one despite me not receiving MY WHOLE ENTIRE ORDER which is absolutely ridiculous. They reasoned it by invalid excuses such as saying i have had issues happen before with the account i was using, which is clearly false because i downloaded the app right before placing the order and have not ever had a previous account with them. I want my refund!! - nyaa simone If you want a guarantee that you will be compensated if your order is wrong do not order from this app! They’re workers are extremely unprofessional and don’t know how to handle any issues except for sticking to the script that is given to them to say when problems like this occur. They have no sympathy nor desire to actually solve your problems. not to mention you will have to wait a ridiculous amount of time for an order that you don’t even know if you will even receive due to their drivers laziness and lack of ability to pay attention to where they are delivering to. I seen that they recently did an update yesterday and all that i can notice that’s different is now they don’t give refunds at all no matter what is wrong with your order!! RIDICULOUS!! what type of improvement was that!!!

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vhhhhgghhbghjj

3 months ago

Useless

Pffft. Told the app you use precise location; I’m in the USA and at a hotel that uses GrubHub as their rooms service yet it tells me that GrubHub is not available in my country. Go figure! Cant’t get around issue. Delete and downloaded app again - didn’t fix.

alixxila13

4 months ago

First time

Waited over an hour just to find out they canceled it at last minute brutal would not recommend using them you’ll starve waiting

Angry, hungry guy

5 months ago

does not support intl mobile phone numbers

go through whole order process to then realise at last minute that the app needs US cell number. cannot accept UK phone number format. +(44) etc

Alex_M13

5 months ago

Response from developer

Hi Alex_M13, Thank you for contacting us about this. I am here to help! It's really important for us and the restaurant to be able to contact you by phone if there are any issues with your order. We kindly ask that you update the phone number attached to your account when you get a chance. Please feel free to reach out to us with any questions or concerns. Thank you and have a good one! Best,

Cant use in Canada

You can download it in canada but you can’t use it in canada theres no option for Canada

gdhd(•̀ᴗ•́)و

7 months ago

App won’t work with Canadian number

I’m in the US travelling and wanted to order to my hotel room.

The app refuses to allow my phone number to work saying invalid number.

Parker1057402917

8 months ago

Response from developer

Hello, Thank you for taking the time to provide feedback about your experience. We’re sorry to hear your order didn’t go as planned. Please contact us at grubhub.com/help.contact-us so we can look into this for you.

Cancel order

Lylie111

10 months ago

Response from developer

Hello Lylie111, Thank you for taking the time to provide feedback about your experience. We’re sorry to hear your order didn’t go as planned. Please visit https://www.grubhub.com/help/contact-us so we can look into this for you.

Doesn’t work in Canada

Apparently the address I live at, a house which has stood for 50+ years on a street that has been part of the biggest city in Canada for that long, simply does not exist.

HeXetic

a year ago

Response from developer

Hello , Thank you for taking the time to provide feedback about your experience. We’re sorry to hear your order didn’t go as planned. Please contact us at grubhub.com/help.contact-us so we can look into this for you.

free / freePrice