Purchases lost
I’ve been a happy naturespace user for many years. In a recent update I lost some of my paid tracks. Whenever I click on them, the app asks me to subscribe. I have contacted support with no response. Be careful when paying for tracks in this app.
Stopped working on iOS 18 (since fixed)
Like another reviewer says, on iOS 18 the app didn’t work. Crashed when you set a sleep or wake timer. I reported three times by email since the first developer beta and never a reply.
Update: now thankfully fixed, so I’ve increased the rating. I’d like to see this app keep improving because the sounds are so good, but the UI is clunky.
Update: now thankfully fixed, so I’ve increased the rating. I’d like to see this app keep improving because the sounds are so good, but the UI is clunky.
Show less
Stopped working on iOS 18
Like another reviewer says, since iOS 18 the app doesn’t work. Crashes when you set a sleep or wake timer. I’ve reported three times by email since the first developer beta and never a reply.
Update: now thankfully fixed, so I’ve increased the rating.
Update: now thankfully fixed, so I’ve increased the rating.
Was Great till it broke
They changed to a subscription service. I've lost my entire library. No reply from support. I was a supporter for years.
Incredible App / Poor Support
Having lost access to my soundscapes purchases after I bought a new iPad, since May 16th, I’ve been trying unsuccessfully to have my app purchases restored.
Getting through to anyone in customer support is next to impossible.
Initially, I eventually heard back from a woman named Julia who acknowledged the problem I was having was an issue known to Naturespace. Her solution was to send me an email with a link that she said would restore my purchases.
Unfortunately, the link was nowhere to be found. I notified Julia about this and she sent a second email with a link that again, did not exist.
When I made Julia aware of this, I was told that the link had a problem working with Gmail accounts and that I should send my request for a link that would work from another email account.
I have done this on numerous occasions to no avail. I’ve heard nothing in response. In frustration, I even sent a message to support via the Naturespace Facebook page. Again no one from customer support contacted me to help.
While Naturespace arguably features the best recordings available, the company’s customer service department has proven to be a massive disappointment.
It is completely unacceptable that, four months after my initial inquiry, I’m still waiting to have my purchases restored.
Getting through to anyone in customer support is next to impossible.
Initially, I eventually heard back from a woman named Julia who acknowledged the problem I was having was an issue known to Naturespace. Her solution was to send me an email with a link that she said would restore my purchases.
Unfortunately, the link was nowhere to be found. I notified Julia about this and she sent a second email with a link that again, did not exist.
When I made Julia aware of this, I was told that the link had a problem working with Gmail accounts and that I should send my request for a link that would work from another email account.
I have done this on numerous occasions to no avail. I’ve heard nothing in response. In frustration, I even sent a message to support via the Naturespace Facebook page. Again no one from customer support contacted me to help.
While Naturespace arguably features the best recordings available, the company’s customer service department has proven to be a massive disappointment.
It is completely unacceptable that, four months after my initial inquiry, I’m still waiting to have my purchases restored.
Show less
Doesn’t work properly with iOS 18
I’ve had this app for several years, and it’s always worked great. But after updating my iPhone and iPad to iOS 18 this week, the Sleep Timer function no longer works on either device. When I click the Start option on the Sleep Timer screen, the app disappears from the screen and nothing else happens. It’s still open in the background, as touching and dragging on the display brings it back into view, as you would with any app that is in the background. But it does not play its track nor start the timer running, and any attempt to start it just sends the app to the background again. I’ve tried changing the timer setup and track selection, even deleted and reinstalled the app, but the problem persists. The track I have it set to play is a free one, so no purchase issues involved, and the same track plays fine when simply selected from the main screen. So it is the Sleep Timer function that is broken. And since I have used this every night for several years, I can say with certainty that the update to iOS 18 is when the problem showed up.
Show less
14 Years and Counting…!!!
I’ve used this App since 2010 when I got my first iPhone 4s. It was be of the very first Apps I’ve ever downloaded. And, I’ve been using it DAILY since. My Fav is White Water Fall. Best App for White Noise and the 3D Effect works wonders. The Biggest Bonus with Nature Space is the ability to mix the audio with your other apps. So, you can have background noises on while listening to an audiobook. Makes any listening experience better with Crackling Camp Fires or Jungle Ambience…
I Will Always Use this App…
Get It!!!
I Will Always Use this App…
Get It!!!
Show less
Love it
This app has been a staple for my kids to sleep since they were born - literally!
This app is No Joke
I am not rich but small money is no concern to me. For years, I have tried / purchased several audio sort of apps. Some has been dis listed from store. Some are no longer installable due to outdated. Some I play a few days and I felt meh….uninstalled. Wasted some time and money….still been a fun journey though. It is impossible for me to travel back in time to inform myself. What I can do now is to introduce this app to my kids. I want them to have the best I can provide.
Show less
Can’t access what was already paid for because they want to force a subscription model.
Used to love this app and used it daily. I bought almost every track but since they switched to a monthly subscription I lost access to everything. Literally everything. All of the tracks I purchased I can no longer use and I can’t restore them. I will not reward a company for greed and taking back what was already sold by subscribing to their revised “service”.
Show less
