Leave a Review E*TRADE
Least User Friendly Interface
I have tried a few different investment platforms for casual investing and E Trade has been by far the worst experience. The user interface is unnecessarily complicated to find out very simple information. For example when selling anything there should be a very simple way to “sell all” by her option does not exist. It’s difficult to find how many shares you have invested in a specific company. The list goes on. I will be pulling my money shortly invest on a platform that is intuitive.
A separate complaint separate from the UI was the initial transfer process. It works by two small deposits in your account, and then you type in the amount of those two deposits. The first time I received a single deposit 3 days later which was confusing. I typed in the one deposit twice and got an error message. On day 4 the second amount came in and I typed in each amount and the same error popped up. I the switched the numbers and got a third error and was locked out and needed to restart the process. Never found out what the issue was.
There are so many platforms to use for investing, I am not sure why E*trade would ever be the option after experiencing others.Show lessBrianF1234
Amazingly SuperStunning Incredible Crypto App
I was impatient to carry out necessary research but I really wanted to jump on the crypto trading and investment buzz. Unfortunately for me, I invested 75,700 USD worth of bitcoin with a fraudulent company. I was happy to watch my account grow to 214,575 USD within a couple of weeks. But I didn't realize I was dealing with a scam company, until I tried to make an attempt to withdraw. I made a withdrawal request, and noticed my account was suddenly blocked for no apparent reason. I tried contacting customer support, but all to no avail. I needed my money back at all cost, because I could not afford to let it go. So I tried all possible means to make sure I recovered my scammed bitcoin. I did a lot of online search for help, and tried to see if there were other people who had any similar experience. I stumbled upon a cryptocurrency forum were a couple of people mentioned that they had been through the same process but were able to recover their lost cryptography funds with the help of So I filed a report on MarianDiana41 (at) Gmail and he was able to help me get back all my lost funds withing 2 weeks I feel indebted to him. Apart from trying to express my gratitude to them once again using this medium, I will recommend anybody who wants to recover scammed bitcoin, stolen cryptocurrency, funds lost to binary options forex, investment and any other form of online scam to reach out to MarianDiana41 (at)gmailShow lessAlexProf🇺🇸
Helping people make good decisions about recovering their cryptocurrency lost funds.
In this cryptocurrency trading, forex, or stocks trading differently, from blocking withdrawal to overcharging the trading fees or commissions.
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There are various investment recovery companies, but you need to ensure that you hire a legitimate one. They must have extensive background in handling binary options scams. You need to share your financial account information with filing a complaint with kyson_aldertech, and also you should choose the more reputable and credible one of which is kyson_aldertech as I have done too.
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Full lost coin recovery
I was so impatient to carry out necessary research but i really wanted to jump on the crypto trading and investment buzz.
Unfortunately for me, I invested 80,000
GBP worth of bitcoin with a fraudulent company. I was happy to watch my account grow to 280,000 GBP within a couple of weeks. But i didn't realize i was dealing with a scam company, until i tried to make an attempt to withdraw. I made a withdrawal request, and noticed my account was suddenly blocked for no apparent reason. I tried contacting customer support, but all to no avail. I needed my money back at all cost, because i could not afford to let it go. So i tried all possible means to make sure i recovered my scammed bitcoin. I did a lot of online search for help, and tried to see if there were other people who had any similar experience. I stumbled upon a cryptocurrency forum were a couple of people mentioned that they had been through the same process but were able to recover their lost cryptocurrency, funds with the help of itech koa. So i file a report and he was able to help me get back all my lost funds within two weeks. I will recommend anybody who wants to recover scammed bitcoin, stolen cryptocurrency, funds lost to binary options forex, investment and any other form of online scam, reach out to itechkoa@Gmail.Show lessPrinceanieinterior
Love Etrade!
I cannot recall why I chose Etrade when I started my ROTH IRA in 2018, but I’m glad I did! I’ve always enjoyed the application and never experienced any glitches or outages really. The depositing system runs smoothly.
I’m happy they removed fees for mutual funds since they make for the majority of my portfolios. The whole early selling fee never made much sense to me. I recently opened a premium savings account for the sweet rate of 3.5%. I realize this won’t be sustainable for a lengthy period. It’ll likely end once feds stabilize inflation, lower rates, and the U.S. bond yields decline. Our credit union only gave us .5% so naturally we moved all of our savings to Etrade. I’m currently accumulating a monthly dividend of $25 and I love it! Other banks are starting to approach 4% now, so I’m hoping Etrade will increase their rates in the near future. I never had a need to use their customer service until recently and each rep that I spoke with did a fantastic job. 10/10 for customer service. I never hesitate to recommend Etrade to friends and family.
If I could suggest one change to the brokerage, I would love to see fractional shares be implemented. If I can accumulate fractional shares via dividends, I should be able to purchase them as well. The balancing of my portfolio would be easier since I wouldn’t be obligated to by an entire share of an ETF at once.Show lessPhil_____ip
Developer Response
Thanks for providing us with your detailed feedback! We'll send this info to our product team to review it further. For any additional feedback, you can also let us know through the app at Menu >> Customer Service >> Leave Feedback, or by calling us at 800-387-2331 for any concerns. Thank you.Great Brokerage, Bad Call Times & UI Design
E*Trade is a great brokerage so far. I have been using it for about a month now and so far no problems, except for one… Randomly got a notice on my account saying they need to speak with me in order to restore my trading privileges due to ‘suspicious activity’. I’m not sure what qualifies for suspicious activity, me just logging in to check my stocks? But whatever. I do what I need to do and call them. It’s been 2 weeks now and I cannot get ahold of them to have my privileges back. I either am working or busy with life things, and the call time is just too long to be made. I call and 2 hours later I’m still on the phone waiting, and then have work, so I have no choice but to hang up to go into work. All those 2 hours wasted. Please, PLEASE get more call center agents or something because the wait time is ridiculous. Also, there needs to be so many UI updates. How is there not a chart of your stocks that you own showing the $ and % of gain and lose? You can’t go see by the month or day how your stocks have fluctuated? Very weird to me I feel like having a graph is the most important thing in a brokerage when dealing with stocks. Whatever though. I have to say unfortunately this is making me want to just choose Fidelity because they seem to have a more user friendly app design and better call times..Show lessSwatjames02
E*Trade (Good) vs Morgan Stanley (Bad)
I don’t know what’s going on here between E*Trade and Morgan Stanley but I got the blame game excuse so I guess they are still working out the kinks in IT. Or it could be Good Cop/Bad Cop.
Basically, Morgan Stanley raised their margin requirements and then sold my stocks almost immediately after I called them and told them I was transferring the money in before 3 pm. However, they sold my cheapest shares on FIFO when I use LIFO on my taxes. I checked my account settings prior to messaging the support desk (my settings were still LIFO) and then asked them why they sold my oldest shares first. They changed my method to FIFO and said I was on FIFO. I changed it back and picked up the phone immediately, because now they are either lazy or doing something shady. After talking to customer service and getting nowhere, I had to get snippy and ask why they are committing tax fraud on my behalf when I’ve always used LIFO. I was sent to Mr. John Hill, who handled the Tax Lots from E*Trade in Utah. He was a good guy. He was able to see all the changes they made to my Tax Method and say the trades didn’t go through correct and then had to submit forms to get my tax lots back where it belongs.
All in all, great customer service from Mr. Hill from E*Trade. I guess Morgan Stanley is really tight on cash. That Fed Borrow rate is super high. 🙄Show lessaajon210
Do not use E*TRADE
E*TRADE is the worst of the major brokerages. You will always have to wait hours on hold to speak with someone. In my case, I had an account with E*TRADE, and eventually withdrew the money to move it somewhere else. Months down the roads, I transferred 5k back into the account to do some trading. Found out after 5 business days of waiting, that my trading abilities had been rescinded because of the money being transferred out of the account a few months back. Super annoying, but whatever. Waited on the phone for 2 hours to speak with someone, and they had to submit a request to reinstate my trading privileges. Took another 2 days to be able to use the money, again annoying, but whatever I guess. Finally was able to place a trade last Thursday, with the whole 5k. I go to make trades yesterday, and the account is just gone. Vanished. It still shows a different account on my application and on the website that’s empty but the account with the money in it with an active stock isn’t. Can’t trade, can’t get anyone on the phone. Contacted my local branch, and looks like they DELETED the account due to the inactivity!!! WHAT! Not only am I losing money by the day, but I can’t get anyone on the phone without a 3 hour hold or more! I will never use E*TRADE again and will advise anyone I ever speak to against it. Absolutely horrible, I just hope I can get the account back with the shares that I purchased at this point. Inexcusable.Show lessConmanduzit
Poor customer service, long wait times for transfers, and cost basis never showing up
A lot of issues I have with E*TRADE compared to the other two brokers I use. So many issues that I am cancelling my account with E*TRADE and moving onto the other two brokers that are better in general and provide better customer service for myself and other retail investors like me. Just some of the issues I’ve had with E*TRADE that have forced me to move to different brokers:
- customer service wait times: whenever I call I am on hold for 10-30 minutes. I get wait times might be ext need due to high volume of calls during certain hours of the day, but this 10-30 minutes is AVERAGE regardless when I call.
- I have transferred shares from my E*TRADE account to other brokers multiple times. EVERY TIME I’ve done this E*TRADE has NOT included the cost basis of my purchasing price for those shades, forcing me to call E*TRADE and remain on hold for long times just to request them to send the cost basis information which they should have done with the initial transfer.
- I have direct registered my shares from E*TRADE to the companies designated broker and it took OVER A MONTH to do this for E*TRADE. It took my other brokers 3-5 days.
I have been using E*TRADE for over 3 years now but have decided to move all my assets out of E*TRADE to the other 2 brokers I use because of E*TRADE a poor customer service, mismanagement of proper data reporting, and call wait times.Show lessjsjalqpahd
App issues and horrible technical support
Downloaded the app a few days ago on my phone and iPad. After creating my account when trying to log in into my account either on iPhone or iPad I always had a message “We’re sorry we were unable to process your request, try again later, if the problem persists call 1-800 Etrade…” when you call them you have to wait 40 min, second time was 90 min, 3rd time was 2 hours +. Then I had an issue where they wanted me to add my second last name (which I don’t use anywhere else not to even legal documents or bank accounts or other trading accounts) to my account. Then I said that name could change if I get married or divorced, then they said I would have to wait for a document with the second last name change then summit a new form to e*trade and wait and wait. Imagine if for each call is 90 min plus waiting. Or imagine if when I invest a lot of money I can’t get my funds because of my SECOND last name or because I can’t reach them by customer support or because the app never works. Horrible experience. I used Robinhood, Webull and several other apps to invest and never had a single issue like this, specially with my name.Show lessKeiishi
Developer Response
We are sorry to hear of this recent experience. Regarding logging in on the mobile app, you may want to try uninstalling and reinstalling the app, or switching from WIFI to mobile data and vise versa. To help review for your account and what is being requested, we are happy to look into this further. Please give us a call at 1-800-387-2331 so we can best assist. We are available 24/7.
