Leave a Review E*TRADE
Good backend, no customer support
I transferred one stock batch ($20k value) from Robinhood (which is awful as well) and was charged $75 without any notice or option to opt out. E*TRADE made it extremely easy to transfer the stocks to them but at no point was I informed of the fee. I purchase multiple OTC stocks with E*TRADE and with every traction it is clear there is a $6.95 fee for the trade. I understand it is a fee Robinhood charges, but i never authorized the charge and at no point did E*TRADE inform me of the fee. Vanguard does covers your transfer fee and I am switching to them to manage my money and be part of my team.
As my financial institution you should make your clients aware when they are going to receive any charges. I would have gladly transferred my entire portfolio over and dealt with the one time charge. Have your customers back. Especially since you are profiting from this fee. Horrible policy on E*TRADE”s end.Show lessGarLar
Data is very poor in the app
I am a LING time eTrade customer and have used the mobile app for years to trade. It has been excellent until the past few months, especially with the latest update. The data is now very inconsistent in the charts and from time to time with the pricing. For example, I have a trailing % stop loss order for AAPL. In the chart, it shows the stop price is higher than the current price, but when I tap on it to see the value, it shows the correct stop price. This is horrible when I want to see if the stop it set appropriately against the candlestick chart and studies. Second, on the daily chart, it now shows up to only the previous say’s info, excluding the current day. Horrible! Finally, with a highly volatile stock, I do not trust if the price shown is correct as it does not fall within the bid/ask prices while it registers and shows trades executed. This is intermittent, but causes distrust of all data.
Please fix your chart and data problems! You are a better company than this. Your mobile now looks great but provides crap data, defeating the entire purpose. I have written to you about this via support for over 2 months, so now it comes to you in the form of a poor review. Please do the right thing and get this fixed. Or perhaps replace your mobile development team.Show lessBulldog 25
Nice design, sub-par functionality
l’ve been a long time E*TRADE user (4 years) because of its mobile app design & simplicity, as well as because of the power E*TRADE tool. The app is designed very well from an aesthetic manner. However, from my experience, the user interface is historically very buggy and can lack the ability to be a reliable trading tool for avid traders at times. Level II quotes are delayed every now and then, price and chart updates tend to lag even though I have real time streaming turned on, data is unable to load at least 3-5 times a day and throws an error, and the user interface is inconsistently redesigned (though, I will say, it does look nice) and lacks a true mobile experience for viewing and analyzing charts. The mobile chart feature behaves as if the application calls an E*TRADE API that hasn’t been maintained since 2011Show lessGAMER FAMER
This app is WILDLY inaccurate at times
One thing a financial app should get right is basic math. This app and the iPad app fail miserably at basic math. I’ve been using this app daily for about 6 months and it was occasionally bad. But the last few weeks the issues have gotten worse. Examples. If I add up my daily gains $ for each stock I own it does not match the daily gains $ under Net Account Value. And I’m not talking a few $ due to the change in stock prices. It’s hundreds or sometimes a thousand plus off. Also. The daily gains % is wildly off between the different views. Sometimes while I’m watching the numbers they eventually display correctly. Sometimes if I log out and log back in they display correctly. If I wasn’t in several positions I’m not ready to exit, I would move my money elsewhere and close my account. It’s completely unreliable. Sometimes a stock price will drop by a small amount and the % change will drop like 10+%. When I do the math manually it should only show a .% change. The numbers show wildly differently between the portfolio and watch list views. Did E*TRADE fire their entire app QA team? How is this product released with such awful math?
Seriously you blame your bad software math on my device? I see miscalculations on my phone, on my tablet and your website. This is your bad development. Take responsibility and do something to fix it.Show lessJwal5350
Developer Response
We are sorry to hear about your recent experience, and would like to get this reviewed further for you. We do suggest trying to uninstall and reinstall the mobile app. With that being said, we would be more than happy to speak with you over the phone as well so we can investigate this further for you. Please give us a call directly at 1-800-387-2331. We are available 24/7.Really???
UPDATE: I finally rebooted my iPhone and the download worked. No problems with the app. I don’t really see any difference in the newsy app vs the older version. I also changed my rating.
So I went to open the app on my iPhone an hour ago. I received a message that a new update is available with new features everyone must use. I have the choice to exit or update. First I exit and try again, I was just wanting to simply check my balance while away from home, hoping it would let me open it this time. But, no! It wants me to update or exit again. So I hit update this time. The result...it won’t download the update. After a half hour, I cancel the download and try again. After several repeated attempts, I decided maybe I need to delete the app off my phone and download from scratch!! NOPE!! So now I have deleted the app off my phone and cannot download the “New Improved” app! Thank you Etrade, since I do a lot of my trading remotely from my phone!! MEH!! Oh! And I see the new version had been out for about a week and it still has issues, but I am forced to downloading a non-working app that I can’t download. <<Eyes rolling>>Show lessUgh!!! Ugh!!! Ugh!!!
Developer Response
We are truly sorry to hear about your mobile app experience. Please ensure you have our most updated version of the app. You can download any updates through the App Store. We would be more than happy to review the app with you in detail to determine if everything is working correctly. For additional help, please call us at 1-800-387-2331. Thanks.I’m used to it now
I did a little with stocks and options on Robinhood, which gave me a taste of the market. Even though I lost more than I gained, I realized the potential of going directly into the American (and global) economy by direct market participation. Then, after reading Charles Payne’s (Fox Business News Channel Personality) book, Unstoppable Prosperity, I transferred my little nest egg from a lackluster middleman financial advisor to E*TRADE where I was free to work with my little nest egg on my own. After getting used to navigating the E*TRADE platform, I can find my way around enough to do what I need to do. Based on limited experience, I still feel encouraged to say that E*Trade is a good platform from which to work. Would I recommend it? If you practice with navigating the app and/or the website, you’ll catch on and go from there, so yeah, if you’re willing to try, to that end I would recommend it. It would help to learn a little market jargon. I use the phone app almost exclusively.Show lessiivikis
Best Platform
I was a beginner into retirement, having no time for such things. Well after cashing up my new account. I was trading within minutes. The knowledge and teaching practices are a beginners dream. And full a throttle platform for the long timers. It is a well rounded platform that means business and carries business out quickly and professionally. They teach risk and protections and weave it in to successful trading for you. And the fact I didn’t think I had time, well I was wrong. I could have traded years ago and retired earlier.
43years in heavy construction for one company. Life decisions is what we do this platform would have made me very wealthy. Don’t let your mind talk you into short paths that don’t pay. Flourish and make good for you and your family’s.
Thanks E*Trade.Show lessJustClaude
A nice app! Would love to see a few improvements
First off, I’m a huge fan of ETrade. I think their customer service is second to none and I really enjoy using their desktop trading platform. Recently I’ve been using their mobile app more for trading. Overall it feels like a good start but I think some improvements are needed. Here are a few suggestions:
1. Stock charts need to be formatted better for mobile. It would also be nice if you could see a real time graph with one click of the ticker symbol.
2. When you click on an account from the main screen it would be nice to see the stocks you hold right away instead of having to click ‘portfolio’
3. I haven’t found a easy way to do options trades with the app. If this is supported it should be clearer to the user.
4. It would be nice to see your watch list on the main screen of the app or if it was more accessible in general.
In general, I would suggest that the development team really look at the Robinhood mobile app and take some queues from it. It feels like there is too much clutter on the ETrade app and a little thoughtful simplification would go a long long way.
Keep up the good work. I really do enjoy ETrade’s service and plan to keep using them as long as improvements continue to happen.Show lessCdawggggh
Etrade Stole My Money Before I could even buy 1 stock
During the ridiculous Reddit trade frenzy I switched over to E*TRADE because I didn’t trust Robinhood could handle all of the volume and I was right. So I started by putting a meager 150$ in my E*TRADE account just to open it and begin transferring all of my stocks over from RH to E*TRADE. Well 3 days after I opened my account I can no longer log in as they “were unable to process your request”. So I called and after 2 hours on hold the guy tells me I can login online instead of the app and should have messages or alerts telling me what’s going on. I WAS able to log in online but had zero alerts or messages about what was wrong and had no access to trading but could see the details of my 150$ sitting in my account. He told me I should receive a message soon and there’s nothing he can do. 2 weeks later no message and was told the same thing again when I called except this time was told I can’t even close my account until whatever the problem is is resolved but I have yet to find out what the issue is since I haven’t receive any alerts or messages or emails or texts saying I even have a problemShow lesssuoer upset
Needs to be modernized
This app is GREAT. everything works very well. my only problem with it is that it needs to be updated. it looks outdated. also they should add some better features for tracking your portfolio to see how well it is doing. the UI needs improvement as well. but my banian complaint is it should have some better features for tracking the performance of your portfolio
update: Originally I thought functionality was pretty good. now i don’t at all. first of all, the referral program is a scam. I got an email saying i would receive a gift card for referring someone within a week, it’s been over a month and still haven’t gotten one. I sent multiple messages to e*trade, only to get an automated response back not answering anything relevant to my question. I try the live chat, it doesn’t work. I try calling and can’t get a representative. E*trade customer service is terrible! They also owe me $50 from the referral program, and i still haven’t gotten it. Also, e*trade has been taking forever to load latelyShow lessBzlatin
