Leave a Review E*TRADE
Missing features from website
Unable to complete some processes with app (such as confirming test deposits to authorize new account). No clear direction on app & could only complete via web. Makes no sense why this isn’t included. Also needs a thumb print access option to log in.
Update: it’s like they didn’t read the comment at all... I want the thumb print enabled but there’s no where to turn on this option in the settings. I’ve looked. If you’re aware of where this can be done and could direct me, THAT would be helpful. Making it easy to find/change in the app settings would also be lovey.
And as far as verifying the account, I’ve already done that. The issue was that it could NOT be completed in the app and you’re not told that anywhere. The instructions state to navigate to a particular location and then when you go there on the app, said location LITERALLY does not exist. It wasn’t until I accessed my account on a laptop that the option became available. Not having this accessible on the app and zero direction on where to find it is a problem. The whole process to sign up and activate my account took entirely too long (about a week) and this delay caused me to miss out on purchasing stocks anywhere near the original price point that drew me in. By the time everything was finalized, the stock was up about 35%. Frustrating.Show lessDawniepants1980
Developer Response
Thanks for the review. You should be able to disable the biometric login within the app settings. Please ensure also that you have completed the verification process on our website to link your account by going to Accounts>>Transfers>>External Accounts>>Complete Verification or click here: https://bit.ly/3c8aRRvFunds on Hold for almost a week
I have to say this is probably my least favorite. I put in an initial investment of $100 just to see what the app was like. Well the funds have been on hold for almost a week even after the money has been taken out of my account. Robinhood, Public, and other apps let you start trading right away. It’s very frustrating to see stock go up which you wanted to purchase and have no power to do so. I had to download Public so that I can get some of the stock I was after. I’ve tried the chat thing on the app. Registered my complaint and was prompted with a timer which stated it would be well over an hour to get a response. The best part was that of you left the chat to check on a text, it ends the chat. Called them and was on the phone waiting for over an hour. The guy who left the metaphor of baking a pie to trading stocks is a joke. We are in 2020. If I can send money to someone in a matter of seconds, the funds should be made available just as fast. Holding onto someone’s money is BS!!!!! I can’t even request the money back because it’s on hold. Its MY MONEY. Suggest getting another app.Show lessCcooooollll
Easy as Pie!
I say that because E*Trade has been easier than eating pie. The problem people have with the service and the app is they don’t know how the pie is made nor do they want to learn. They just want the pie. Well it doesn’t work like that. You have to get your ingredients, mixing bowl, pie dish, oven to bake, heat to cook the pie, and last a nice dish to serve it on.
Some people will understand the metaphor. The ones who leave all the bad reviews are the ones that are frustrated. Overall great experience. Money does take 3 days to transfer until available for trading, which felt like a life time as I was watch the stock I wanted go up in price. Understanding the difference between funds available for investing and funds available for withdraw is important. It does take about 8-10 days for funds to be settled and available for transfer. Have patience and enjoy the process.
Stop complaining because you aren’t getting your pie immediately. That’s like putting the ingredients in the pie dish and baking it for 2 minutes and opening the oven and wondering why it’s not done yet. I’m looking forward to enjoying my own pie in the future. I’m still in the process of building my ingredient list. Can’t wait to watch it bake and rise.Show lessMaximus0486
Developer Response
We appreciate you taking the time to submit your detailed feedback! We are excited to see that you are enjoying the app. Should you have any questions or need assistance with anything, please reach out to us at 1-800-387-2331 (1-678-624-6210 International). We are available 24/7 to assist you.Stale quotes in portfolio, frequent issues
I’m a lifelong E*TRADE guy, going on 15 years of being a member. I have been skeptical of the new freebie trading platforms since E*TRADE has always been the high quality technology option. While competitor apps were crashing in March, I relied on this app for making critical market moves.
However, in the last few weeks I’ve seen the rise of many issues including strange “expected data unavailable” messages during pre-market, inaccurate quotes in my portfolio, and the need for more taps to get ticker data. My biggest gripe is that today when I logged in, several quotes are stuck without updates for several minutes and overstating the value of a security in my portfolio. As the price dropped I’m left with the wrong data where I would have considered making a trade.
I don’t see the point of having an app that requires me to have other third party websites open for reliable quote data.
Please fix this, it wasn’t an issue until very recently.Show lessscottoverseas
Purple everything...Really?
The app function is fine. The the purple does look nice. But I’m very disappointed that you don’t have a more muted color scheme. This feels a bit like 1995 when windows release the default ugly green. No one would change it because it was the default.
I would recommend option color schemes with less color. Especially for those who are color blind. Luckily it’s not too bad for me but I had to ask my wife what color it was because it changed dramatically.
Please add some grayscale schema that helps for readability.
In response to developers: dark or light mode this app should work. What you had before worked perfect. I’m not changing my dark mode for the entire phone to fix an app i seldom use compared to the other apps.
I highly recommend the following:
- Gray scale only scheme both dark and light
- Less purple, overall even with the base scheme. Regardless of light or dark.
- I’m not too picky compared to others with new design and flow. But overall this is a very bad update. What was wrong with the old app?
I lowered the rating due to the lack of respect in the developer response. This is simply not a solution to the core problem of changing everything without regard to what others think. Respectfully this is the worst update I’ve ever seen with any developer in a long time. And I am giving excellent advice to help it make it better. I can give direct color feedback if you wish to contact me.Show lesstcomputerchip
Unfortunate upgrade that was greatly improved...
The next revision of the upgrade is much better.
It keeps my watch lists in my original order allowing me to airy and see what is moving.
The portfolio loads the whole portfolio instead of just 15-20 positions, saving me 30 seconds.
I would like to see 3 more improvements.
When I go into portfolio it defaults to standard view. I like options view.. It used to remember that and not make me change it every time.
When I go into orders, it defaults to every order I ever placed.. I usually only want to see open orders. It used to remember that and not make me change it every time.
A lot of time when I place an order it randomly chooses to put me back in the highest level instead of staying inside the watch list or portfolio.
Or it takes me to the newest order, not the 3rd or 4th page that I was reviewing, so I need time scroll down 3 pages.. It used to remember that and not make me change it every time.
Also, when I modify alerts, it takes me back into a higher level menu instead of leaving me in alerts afterwards...
Still I am so much happier and changed my rating from a 1 to a 4 star app...
Previous rating no longer applicable....
I used to be able to navigate rapidly between orders portfolios and watch list
Now it is awkward and clumsy
You copied the worst features of TD site and made the app much slower
Give me the old app please
Awful for meShow lessR54B
New app is nice
The old app was my favorite financial app! The new app has more features, but I like the look and simplicity of the previous one. I applaud the advanced options of the new, however the font and icons are thin and light, with no contrast or borders of separation. I also prefer having more options on the main page - you used to be able to transfer money directly from the homepage and see the markets. Now there are several clicks and different tabs. The portfolio page is buggy and sensitive. Since things have been moved around, there are now multiple clicks which is inconvenient. What’s improved - is you can view and sell individual tax lots and fractional shares from the app which you couldn’t do before. Overall, I give it a 4 because of the increased capabilities on the portfolio and order page.Show lessJansan bongo
Ruined a great app
The update is terrible. The previous version of the app was the reason I have been with E*TRADE for years. This new version is not intuitive, gives more information than is needed and generally is overdesigned. The simplicity of the pre ious app was its genius. This new one falls on its face. I’ll be looking for a new service now. BTW, this is the first app I have ever taken the time to review...it’s that bad.
UPDATE: after using it a few days and trying to navigate through the changes I am getting better at it and still not impressed. A BIGGER ISSUE however is the constantly INCORRECT account value and daily gain displayed in my portfolio and for individual positions. I have had to resort to switching between the desktop site and the app to see what my positions are doing in real time. I hope something is done soon or I will be taking my business elsewhere. BTW I have a platinum account because of all the fees I pay to E*TRADE each year. This app is not worth it.Show lessNeil_Trader
Problem with tax lots
Why can’t I select tax lots to sell from my phone. It keeps telling me I have to do that from the website but that was not the case a couple of months ago. I will have to change platforms if I can’t do this. I’m on the road way too often and I am a trader, not just investor. It’s useless if I can only sell from my phone on a “first in first out” basis. Please help! I never had this issue until recently!
Update... so I was told I could select lots on my computer and execute from my phone. That is useless! If I was able to be at my computer it wouldn’t be an issue. Thanks for the nonsense response! The thing is, I used to be able to select lots from my phone and now can’t. Fix it or I’m gone! The app is now worthless!
New update: I finally got help and there was a fix. I’m now working like a champ again. Yes, there are little bugs, especially after hours, that need fixed. But face it, there aren’t any with no issues. I’m sticking around and I was one foot out the door. Thanks for the help! It was slow but it worked.Show lesshgfjfgbhjfhsjdagur
Developer Response
We are truly sorry to hear about this! The app reflects what your selection is from the website for your tax lot selection. If you have Specific Lot selected on the website, you should sell the lot you select in your portfolio on the mobile app. If you are unable to do this, or need additional assistance, please give us a call 24/7 at 1-800-387-2331 (Domestic) or 1-678-624-6210 (International). Thank you!It’s getting better but not sure yet
I use this app every day, all day long. Now that I’m used to it I find that it’s user friendly and very easy to use to read their analyst research, as well as for buying and selling stocks. It loses a star because they removed the option to choose whether or not you want to see extended hours trades. I liked the ability to see how my portfolios ended the day vs. the major indices, but now I can’t when using the mobile app.
I deducted another star because the app would freeze or crash at least once every day. At one point this week I couldn’t even log in for a couple of days. I deleted and re-installed the app and it looks like some minor changes were made and it’s working perfectly... so far. Why it didn’t update automatically is a mystery to me.Show lessMovie Anarchist
