Leave a Review E*TRADE
You lost me.
I opened an ETrade account as my first ever venture to buying stock. I must say while the trades are “free” what’s not told to you is the spread that ETrade plays with on each trade. This is to make money or they just aren’t making the best trades for their customers. The app lags with its stock values compared to other apps and even Google. It also takes way too long to fund an account. I opened a Robinhood account and was able to start trading immediately. I took 3 or 4 days for my money to be drafted from my account and allow me to start trading. This is 2020!!! I lost out on a 40% day in ERX stock because of this. I also don’t like that because they were so slow executing my stock or did not leave any wiggle room they bought my stock and then requested a cash call. When I didn’t fund my account the additional $130, they liquidated some of my stock and took a $25 fee for doing this. I’m sure I agreed to all of this but other trading options don’t operate like this. I’m eating for my CCL stock to rise another $2/share and then I’m out of ETrade and will never be back. If anyone is listening you really need to redesign your business model and your app. Both are outdated and you are not retaining customers because of it.Show lessETrade is the worst
Poor App Update
The new app is terrible. The old version was great, both user friendly and accurate. The new version shows gain/loss performance as 0.0 after market close. The app is buggy, does not update data, and is inaccurate in real time. It is unreliable for trading. The home page shows a “market movers” tab which is interesting, but I am more concerned with my own portfolio watch list and the index chart that showed when you opened the old app. Now, it is a jumbled mess to move between accounts and view positions. You can’t do it without moving between pages that take forever to load. Never-mind trading in or out with real time data. Don’t do it. The update was obviously an effort to create a “sleek” look with absolutely no regard for usefulness or accuracy, which is ironic since this is people’s money. I have looked all over for options to customize certain screens to no avail. Please just go back to what works. I doubt too many people left the brokerage because the old app wasn’t stunning in appearance, but people will go if their money continues to be impacted by a poor performing platform.Show lessPatrick2468
Terrible new app
They had a perfectly wonderful app until about a month ago, and then they updated it. There are a number of problems
- positions only load 5-6 at a time. So if you want to scroll through 25 in your portfolio you have to scroll and wait repeatedly. If you resort (say from alphabetical to closing price) start all over
- they have something called “day’s change” in the default view which during the trading day tells you how you’re doing. But after market close it resets to zero, and then it only measures changes after the market close, which are usually minute and only effect a few securities. So if you want to see how you did after market close, good luck. I’d be willing to bet that more people want to see how their positions did at market close than want to see any post close random price fluctuations.
- the default portfolio view also involves scrolling left/right (phones are narrow) However doing so will also scroll from accounts to trades/transfers/etc, losing your place. Since portfolio takes so long to load and sort (see point 1 above) this is a problem.
- the functions glitch. I’ve transferred and gotten error messages that it timed out, I’ve tried trading and gotten an error that they “cannot confirm this trade”. Both errors occur randomly and when I retry the transactions will usually work. But it’s not reliable.
Again, these are all new issues that were not present in the old app. Please bring it back.Show lesswaveygravy
You can’t use your money for 3 business days
I absolutely hate that I can’t use my own money to invest for 3 or more days after they receive it. It’s already left my bank account, I know they have it, but they won’t let me invest it immediately. I lost thousands of dollars because of this bull crap. I wanted to buy some stock and I couldn’t because they hadn’t let it be invested yet. I also couldn’t wire transfer it to them (which would have cost me $15) because they already had my money. Absolutely ridiculous. I hate using E*TRADE. Why do they have to make it so completely ridiculous to use my own money? Other notable trading apps give you the credit right away, since they know they’ll get your money via ACH.
Also, I frequently get the message “something went wrong, try again.” But it doesn’t tell me what went wrong, or what I need to try again. So right when the market opens and I’m scrambling to get trades made, I have no idea if something went wrong with my trades, or something else, or nothing at all. It’s irritating.
The only positive to E*TRADE is that their customer service seems to be U.S. based, and they were kind/helpful on the phone. Limited in their capabilities by E*trades’ policies, but still very nice folks.Show lessJakertakert
Developer Response
We are truly sorry to hear about your current mobile experience. We're more than happy for the opportunity to review this with you in detail to determine if everything is working properly. We are available 24/7 at 1-800-387-2331 for further assistance. Thank you!The old app was wayyyy better
They release the new app days before the largest market moves we have ever seen. This app is not smooth/jerky, freezes continually, will close itself randomly, occasionally gives you incorrect live bid/asks. I cant access my watchlist either which I built for the last 10 years. Very frustrating to say the least. So many bugs its not funny.
All my other apps run perfectly smooth and flawless. Im running an iphone 11 which is currently best phone on market. Whoever is the boss behind launching this application and giving it the final ok should be fired. Im extremely upset about this and Im thinking of moving my accounts elsewhere. I really don't think people even spend much time on quality control and or using the products they create. Im disappointed I have even had to put up with this. Someone on Etrade’s end has been majorly slacking and or not good at their job! Etrade must have the 3rd string tech team creating their software. What a joke. Very upset about this.Show lessDerek Billy Boy
New version, better layout but...
Hi,
The new mobile version running on an iPad has an improved layout structure. Good job. I like the freedom and flexibility of using your mobile app on an iPad... it’s great not to be tethered to a desktop during a busy trading day. However, the slower performance limited feature set have made me feel that I really should be spending more time in front of my desktop....
There are significant bugs that make it very hard to trade with. For one, the balance and daily gain totals are frequently incorrect. It appears that the updating of balances vary whether you’re looking at the overview or portfolio pages.
Also, load times in launching the app are far slower. Also, moving between screens is far slower. Perhaps it’s due to heavy volume loading your servers, but just moving from say over view to watch lists can seemingly take 25to 30 seconds to populate.
There has been an ongoing issue that can result in poor entry points when trading options with significant spreads... once entering the trade section of options and selecting the price and closing date, we’re given a screen in which the bid and ask on the options price fails to update in real time. In a volatile market, it makes day trading performance inefficient...
One request, can you please add in balance volume to your available chart studies???Show lessriverside day trader
May be good, deposits are slow
I was thinking about getting an ap to trade with and a bank account to get a little better interest in. They offer 1.75% right now for a savings which is great and free trading as well so I decided to go with E*TRADE. What really pushed me over the edge to start an account is the recent drop in the market due to coronavirus. The issue is that I have deposited money into the account but it still isn’t available. I have checked the account I transferred from and the money has come out but it still is not available. This is day 5 now and while I see they have the money they will not make it available.
While I get there are security concerns, this is making it impossible to act on current drops. Very frustrating. Some stocks I wanted to invest in went up about 4% yesterday and I missed it.
I hope this is just with the initial investment and it gets better. My review may go up if the ap is great and future deposits are faster.Show lessConcerned 82710
Horrible Update
Any update on when the bugs can be fixed? Knowing right numbers of the net account, balances and portfolio amount is very very critical. We cant be seeing random numbers !!!
I agree to most of the recent reviewers( except the ones who liked the app) . There are too many issues to mention and seriously give us an option to go back to old app till you get the new one fixed. The portfolio sometimes shows the balance amount and thats truly shocking and just very scary and really makes me think if I have to shift to a different company. Even YTD earnings shows different amounts in the app vs website. On the first day of update we even lost an opportunity to sell a stock because it showed us wrong numbers. It was a significant loss, since now we have to wait for many days to recover it. Please please do proper testing and the UI should be to make it easier rather it compels us have to do more additional steps for simple order change or to view the dashboard and jump to individual stocks.Show lessSapVi82
New update to UI? Why?!!
I can’t believe this, but I can totally imagine how some VIP at E*TRADE needed “something” for their yearly review and decided the interface change would look good there. So that person gave some guidelines to the development team to execute. But ! ! There really wasn’t anything wrong with the interface layout. Or if anything was wrong, that certainly did not get addressed in this last update. Pardon my abbreviations but W T * were you thinking?
My favorite view was the performance graph and the way I got to it by looking at my portfolio. I WAS able to make that portfolio my default layout when I opened the app. That’s all gone now. No customizable presets and stuff is buried now. Please do your selves a favor, get rid of ALL your so called idea people, revert to the previous design and “ENHANCE” what you had instead of fooling your upper management with some bs and unneeded UI changes.
Sadly I see this with all corporations now. They cant just let things be and enhance what’s there. This new design is laaaaame!Show lessHudsky
still too slow as of 2/20
It’s been weeks now, and the speed and unresponsiveness issues still exist. I understand that the end user cannot go back to the old version. However, E*TRADE could post the old app so that we could all delete this non- working version and download the old. Please tell us that E*TRADE has a back up plan for such a catastrophe scenario. We have lost so much time and money due to app glitches.
2/12
This app freezes and when it’s not frozen, it takes forever to scroll, or sort. Changing to a new tab also takes an unacceptably long time. What good is the upgrade if routine functions don’t even work? The old version didn’t have these unresponsiveness issue.
Some of the developer responses simply stated that users just need to get used to this new app. Well, don’t blame on to the users. Many users have tried to help you by commenting about the lack of speed and responsiveness of this app. If people can’t get the app to respond, how can they get used to it? It’s just a matter of time before we leave.Show lessUser 826A7719EB
