Leave a Review E*TRADE
App changes
Regarding the new app. Do not like it’s look, nor performance of the app. Frequently will quit in the middle of a session and require user to log in again while right in the middle of a trade. Likewise, swapping between sections of the app are “choppy” with a lag. The quotes section often doesn’t fully load and gets stuck. Liked the previous version of the app which contained smaller text and much tighter spacing of columns of information. Current app requires much additional “scrolling” to view rows and columns. No option is available in views that includes indication as too “long term VS short term” if that tax lot is traded. Have been a major fan of E*TRADE since the very early days. I’m sad to hear that MS is buying you.Show lessWorkb4play
Disaster
The new version they have rolled out is dysfunctional in so many ways that I can’t possibly enumerate all of them in this review. Not only is the UI design itself poorly thought out, but the execution is an epic failure too. It’s incredibly slow, it gets hung up in the middle of the most basic tasks, it displays random error messages in decontextualized ways that make no sense (“Data can’t be read because it’s in an incorrect format”), it’s full of flagrant bugs (several positions are displayed multiple times in my portfolio, apparently their developers haven’t mastered deduping yet), and on and on. The level of incompetence evident in all of this is so extensive that I seriously no longer trust these guys to get basic arithmetic right and will be moving all my assets here to other platforms. It is mind-boggling to me that the head engineers overlooking this disaster and the manager(s) who authorized its release have not been fired. Please don’t bother with a meaningless cut-and-paste PR reply thanking me for my feedback and promising that the developers (where did you hire these?) will look into this. Fire the people who enabled this catastrophe and revert to a functional version or sit there and watch your users waving you goodbye.Show lessFB314
Latest update still no good
I’ve written a review already about the performance of the new app and was contacted by my platinum representative that I didn’t have the latest update. I updated to the latest version and still no improvement and now my orders from the order tab won’t even work. I saw others mentioning this recently as well. I have to go to overview/orders to edit from there, an extra unnecessary step for the user. Again, it’s unfortunate the new app looks great visually, from a UX stand point it’s clear to use but the performance for backend issue is a mess compared to the previous version.
**Update: With the latest update some of bugs have been addressed. Thank you to the team working on this product and fixing the issues. There are still some bugs and it still crashes on me once or twice a day but it’s getting better and I appreciate them addressing user concerns.Show lessadda145
Good online brokerage, poor banking experience
I’ve had E*TRADE for probably 15 or more years. I’ve been self employed for 5 years and at the end of every year when I start to do my taxes, I hope and pray that E*TRADE will let me download my banking transactions in an excel or csv file... but no... after repeated calls and emails for three years, I still can’t do this. For an online bank, they are way behind the eight ball in user experience. They don’t even attempt to categorize expenses for you, so you have to click and choose an expense category for every transaction.
I suspect it’s because they care more about the brokerage part of the business...which does offer a pretty good user experience. Once again as the year is ending, not looking forward to hours of copy and pasting from the transaction grid, reformatting, etc just to try to add up my personal and business transactions. I know I should switch to another company like TDBank, but I just haven’t gotten around to it. Hoping E*TRADE will eventually listen to their customers.Show lessLCL68
Next-week*trade
I set up an account and watched the market then decided on what I wanted to start trading, well I put in my money and I’m all excited to start investing then it takes a week for my account to receive the funds and process. Everything is at a market high now and I won’t even be able to trade until tomorrow so right now I’m not happy at all with losing opportunity to invest by a week just watching prices go up waiting for my money to even trade with. I will update the review with my experience post trading although now I’m worried it’s too late by the time I’m able to trade it would be better to sell leaving me wondering why I should invest with this business. I understand that there’s a process for money transactions and they can take time but what’s the point in investing money a week later will my trades be just as unimportant? How long will new accounts take to trade when they have money to trade with am I going to put in a bid and it get processed the next day because I have a new account? So far I haven’t been impressed I’m hoping I change my mindShow lessjoker102888
