Generally, the app is fairly simple, quick and easy to use. However, there are a few points which could be improved:
- Ease of recycling: Whilst you can get pod recycling bags for free, the process of sending the pods back to Nespresso as per their instruction is not clear. They state you can hand over the pods for recycling when you have a coffee pod delivery but you have to specifically arrange for a recycling pick up separately, which makes no sense. The recycling pick up option is not available at check out and it’s not clear how to do this. You can send from a post office, but it seems unnecessarily complex to do recycling.
- Coffee pods sizes: Of course, the sizes of the coffee pods are different depending on the type of coffee and they are under categories (espresso and double espresso, coffee and gran lungo, etc.). Whilst they put them under categories, there are different ml measurements for some of the pod types within the same group. It would be better if they were specifically divided based on the ml of the pod itself and not mixed with pods of other sizes.
- Advertised coffee pod intensity: For some reason, they only state the coffee intensity on about 50% of the pods which seems redundant. If you’re not going to confirm the coffee intensity for all of the pods, don’t do it at all.
Overall, it’s a decent app but for the amount you pay for a coffee machine and pods, the details should be clearer.
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