Suggestion for credit card usage.
I’m a new customer to BOQ, I have a credit card so the app works OK. I can see the balance, and what has been charged. BUT how about showing PENDING transactions, this way I can see if there is any fraudulent activity before I see it as being processed. It can take days from the initial transaction to appear as a charge to the card. Other providers have it, it can’t be that hard to show it as pending. Making this is a proactive process that will in the end save me and you, the bank. Plus make it easier to contact the app developer for such suggestions.
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Needs lots of improvement
I honestly don’t know why I’m still banking with with this bank. I do have another 2 bank accounts with 2 other big 4 banks. And their apps are miles ahead of BOQ. It’s 2024 and if other banks can do it then why not BOQ? I constantly see duplicate transactions within the app. You can’t click on the transaction to get further information like other bank apps. You can’t lock your card or limit features of your card from the app, such as restricting online transactions with your card, or notifying bank with intention to travel overseas. There has also been many times I get kicked off the app after login. I think it needs a desperate upgrade.
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So bad it has to be a prank!!
I’m not one to normally write a review but this app is so, so, so bad that I feel I must insist to BOQ that they immediately fire all the people involved in the creation of this abomination all the way to Head of Digital. It cannot be understated how spectacularly bad this app is and how excruciatingly frustrating an experience it is to try and use it. Not only is the lack of functionality embarrassing at level I’ve never before experienced, but usability is like you’re on one of those hilarious Japanese game shows designed to humiliate and injure people. I don’t use the app very often for all these reasons but BOQ seem to have now added a new “onboarding” experience when you launch the app to showcase the new “features”. This set of welcome screens is like an escape room puzzle without an exit and impossibly frustrating “features” like screens where the next button is unreachable because the screen scrolling snaps back. It’s unfathomable to think to that this is merely incompetence or lack of testing. This sort of spectacular lack of usable functionality can only be explained by this being a deliberate prank…but April fools is over now, BOQ. Did you forget to put the real app back again?
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