Leave a Review Citi AU
Not happy!
I want to activate TWO debit cards (I only wanted ONE card cancelled, but your agent cancelled both cards—which effectively means until my new cards were received and activated, I couldn’t do anything.
Now I have received them, I still can’t activate them!
I follow your links and they either refer to Credit Cards, or the print on what I think was the right page was so small even with my craft magnifying glasses, I still couldn’t read anything. This is a really annoying problem for elderly people who have eyesight problems!
Also, I tried to amend two direct payments and the instructions come up to delete them, rather than amend the amount to be paid.Show lessDeveloper Response
Hi, we apologise for the negative experience and would like to appropriately address your concern. Can you please email us at aus.social.customerservice@citi.com along with your full name and contact number? Thank you.Feedback/bug
My “current balance” is always the same as my “updated closing balance” even after multiple debits/credits since the last statement was issued. This adds extra steps to calculate how much needs to be paid by the next due date (when making more than one BPay transaction between the statement being issued and then due). As such, it does not appear there is a way to quickly check this figure in the app.Show lessDeveloper Response
Hi, we apologise for the negative experience and would like to appropriately address your concern. Can you please email us at aus.social.customerservice@citi.com along with your full name and contact number? Thank you.Can’t update my address
I don’t live in Australia and can’t update my residential address through the app because it doesn’t have the option to change country. You can do this on the website though.