Leave a Review AustralianSuper
It’s OK but please let us stay logged in and give us an iPad version.
The app is very useful and it allows me to keep up to date with how my Super is going. One issue I have is being constantly logged out. Yes I can just log in again but why not just stayed logged in permanently? Perhaps even a setting for the paranoid people so you can choose to stay logged in or not.
It is disappointing that there isn’t a native iPad version too. I use the phone version on my iPad but it is such a waste of screen space.Show lessDW1562
The app now working properly
After my previous review blasting Australian Super’s app and, in particular, their poor communications, I was contacted by an Australian Super representative who apologised for the original problem, explained that it had been caused by a technical issue and asked if the app is now working properly, which it is. He also gave me a direct phone number for Choice pension-mode super inquiries. I feel reassured but did suggest to the representative that Australian Super should focus more on person to person contact than app-based chat bots and other AI ‘tools’. I was impressed that Australian Super got in touch very quickly after reading my review. I’ll continue to use the app because I find it very useful - so long as it keeps working properly.Show lessLola333
Developer Response
Hi there, thanks for taking the time to update your review. Much appreciated and apologies for the inconvenience you experienced.Would be great if it worked
It just… doesn’t work… it shuts down immediately.Gorilla_Joe
Developer Response
Hi there, sorry to hear you're having issues. Please can you email us at mobile@australiansuper.com so we can get some more information from you and look into it.