AustralianSuper User Reviews

AustralianSuper Pty Ltd

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Adequate

The app does basics but there’s bugs and missing features that many of us would welcome.

For example - today the Contributions screen shows my 5 contributions of $2,500 made each month since 1st July but the Contributions YTD total on the Home Screen is still showing $10,000, so hasn’t yet recalculated.

In terms of missing features - I can’t do simple things like give notice of intent to claim a deduction for personal contributions, look at the underlying investments (ie the individual shares) in my fund (I have to manually download as a spreadsheet on the computer) etc.

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BigDave99999

a month ago

Response from developer

Hi Dave, thanks for your feedback. We'd love to get some more info on this issue you've raised so we can look into it and we also welcome suggestions for new features. If you can email mobile@australiansuper.com we can get some more details from you to help us follow up. Many thanks.

It’s OK but please let us stay logged in and give us an iPad version.

The app is very useful and it allows me to keep up to date with how my Super is going. One issue I have is being constantly logged out. Yes I can just log in again but why not just stayed logged in permanently? Perhaps even a setting for the paranoid people so you can choose to stay logged in or not.

It is disappointing that there isn’t a native iPad version too. I use the phone version on my iPad but it is such a waste of screen space.

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DW1562

3 months ago

Response from developer

Hi there, thanks for the positive review and we appreciate your feedback. For security purposes the app will log you out after a reasonable session time. If you are experiencing this happening more frequently than you'd expect, please email mobile@australiansuper.com so we can get some more details and look into it. At this stage the app is best suited to mobile phone devices, but you could try using your website account instead as this will resize nicely on a tablet size screen.

The app now working properly

After my previous review blasting Australian Super’s app and, in particular, their poor communications, I was contacted by an Australian Super representative who apologised for the original problem, explained that it had been caused by a technical issue and asked if the app is now working properly, which it is. He also gave me a direct phone number for Choice pension-mode super inquiries. I feel reassured but did suggest to the representative that Australian Super should focus more on person to person contact than app-based chat bots and other AI ‘tools’. I was impressed that Australian Super got in touch very quickly after reading my review. I’ll continue to use the app because I find it very useful - so long as it keeps working properly.

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Lola333

6 months ago

Response from developer

Hi there, thanks for taking the time to update your review. Much appreciated and apologies for the inconvenience you experienced.

Would be great if it worked

It just… doesn’t work… it shuts down immediately.

Gorilla_Joe

a year ago

Response from developer

Hi there, sorry to hear you're having issues. Please can you email us at mobile@australiansuper.com so we can get some more information from you and look into it.

Cannot join the membership- everything is by post

AusSuper perhaps doesn’t want new members: I successfully submitted an application 8 days ago, never received any email, asked the customer service on mobile never received any reply, asked them in chat and after 1.5 hrs the operator’s answer was to wait. I applied again yesterday, still no email, nothing. I cannot wait any longer I joined another super. I cannot work with a corporation that does not want any customers.

I found a letter posted to me , that was too late, in fact they never email, all issues are delayed and posted, that is prehistoric. What age are the decision makers ? Must be from pre-computer era

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你好不要放弃啊

a year ago

AUS SUPER WAS GOOD TE ME

Since 1994 of my carrier AU SUPER has been my SUPER without touching it till 2019. As of today returns in total sit at 34%. Not bad considering contributions only and balanced portfolio 100%.

As many people in 50ties we start paying attention to super too late but 34% I am happy.

Application and software is good and AU SUPER is trying its best to improve. Latest update shows many changes.

Hopefully there will be daily performance charting available again for each investment option.

I am also using DIRECT investment where you can invest direct into stocks (Australian only) and ETFs

What you can not do with DIRECT is to do WHEEL STRATEGY options trading over stocks you own. Because:
- Australian stocks are not good for options (no liquidity and volatility)
- Options trading is not available

That os where SMSF has on top. But most mums and dads do not know much about options or WHEEL STRATEGY so it all makes sense not to offer (protecting).

In overall I am very happy I have sticked and used AU SUPER. If you choose Balanced you will be fine.

The only thing I would do differently I would contribute more than I have to each month ideally maxing tax threshold limit.

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Sanpeligrino

2 years ago

Response from developer

Hi there, many thanks for the positive feedback. Much appreciated!

Randomly stops working

This is a handy app when it is working but on at least two occasions it randomly stopped working or has been brought down by “upgrades” and simply refuses the work anymore. The last time this happened I had to phone support who told me to deinstall the app and data and start over. That worked for a while but as of 2 February it had crashed and refuses to work again. It gets to the landing page and then just stops there. There is obviously a key issue with quality control.

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fhrdvdgtggh

2 years ago

Response from developer

Hi there, sorry to hear you are having issues. Please reach out to us at mobile@australiansuper.com so we can get some more details and investigate further for you. Thanks

Locked acct

This apps is terrible check my acct I cannot acces it . I try to change my reset but it won’t recognise my account. Call 1300 dept after waiting for an hour someone answer my call , The guy on the other line did not help me he saying it was a new program . He give up & said he’ll call me back until now never heard from him. Who ever make this upgraded apps which you call pls. Informed your tech department coz it’s really annoying. I didn’t know if my account has been compromised or what ever. I’m saving this super for my retirement. I wish someone can help.

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fundsgone

2 years ago

Response from developer

Update: We’ve been working through this issue as a priority and believe we have a fix in place for the majority of members, so if you could please try again and let us know if you still have issues by emailing mobile@australiansuper.com We appreciate your patience and apologise for any inconvenience.

Newest version disappointing

The UI format on home page is disappointing. My Choice income shows as zero although it shows what my next payment is. Fees are shown as zero which is incorrect, we have to go to transaction page to find that out. Then we have Member Direct Option down below, wasted space if we’re not interested. Overall, very disappointing app with a lot of other info available (some I don’t want to see in an app for security purposes), but unnecessary in an app, with features I do want either incorrect or not there (I want to see performance for each asset class same as on desktop). I expected a lot better from Australian Super so very disappointed with this version. PS how on earth do I log into my super account? The Choice Income account uses Face ID & comes up immediately. When I log out I don’t get the option to log in to my separate accumulation super account! What am I supposed to do to log in to my second account? Turn off Face ID every time I want to swap accounts? Not a great or secure idea to do business. This is all way too complicated for something that should be simple & user friendly.

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DiH99

2 years ago

Response from developer

Hi there, we're very sorry to hear you're having issues. Please can you contact us at mobile@australiansuper.com and we can help you troubleshoot. Thanks.

I feel like this app could be a lot better…

For one of the biggest Super funds in Australia they could really invest some more time and money into the user interface/experience even with the latest update released on the 12th of November 2022.

It may just be me but quite often it takes 30 seconds to 1 minute just to get to the Face/TouchID screen - both devices I use are the latest Apple products and are updated with the latest iOS.

I’m not sure why there can’t/hasn’t been an interactive graph added on the home screen or somewhere in the app showing your current balance and how it is progressing for a visual representation rather than just numbers.

With all the hacking going on with large companies at the moment it would be good to see some form of 2-factor authentication introduced as well even if it’s just to secure the app more than it currently is.

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Matthew Hamono

2 years ago

Response from developer

Hi Matthew, thanks for your feedback. We upgraded the app and website this weekend and there were some initial issues which may have impacted the time it took to login. We apologise for any inconvenience and hope the issue does not persist for you. We also appreciate you taking the time to send through your suggestions. We're always looking for areas to improve and will pass your feedback to the relevant team.