AustralianSuper User Reviews

AustralianSuper Pty Ltd

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What is going on

Further to my earlier email, somehow I got switched to an earlier account that I no longer use on the web page and my iPad. On my phone it said my account was locked. I have been using the app for a few years without trouble, then on Saturday I couldn’t get in. I don’t know how all this happened. It was resolved over the phone today. I found it frustrating that there was no way of getting help on the weekend. I was nervous because you hear so much about scammers.

My app was working fine earlier this week but now it is terrible, all my data for the past few years has gone and it is treating my account as if it is brand new with no funds in it. Alarming!

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trevorsydney

2 years ago

Response from developer

Hi Trevor, sorry for the inconvenience caused. I am glad to know that the issue was resolved for you. The best course of action in such situations is to ring Contact Centre on 1300 300 273 to walk through the situation as they will be able to triage and escalate to the right team to address your concerns. Thank you.

Poor Security

To open this App you only need your PIN. There are no security questions or double checks like some other Super and bank apps have. Also, from the App you can switch your Super balance into another risk level e.g from Balanced to cash. Making switching so simple could have awful consequences if someone does the switch in a panic about the markets. Super is not the same as share market trading. Other Super apps have much better security on many levels so this sort of thing can’t happen.

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KelvinPete

2 years ago

Response from developer

Hi there, thank you for writing to us and sharing your feedback. Members can login to the app using username and password, however, we have provided additional options such as PIN, fingerprint for members to login conveniently into the app.

No longer able to access my account using my mobile device

It would be very helpful & greatly appreciated if AustralianSuper could take some sort of action to rectify the issues that myself and many other account holders are having regarding accessing their accounts using mobile devices. It appears that this accessibility issue has been present for some time now with no obvious attempts to rectify the problem.
Accessibility to ones own account is surely a minimum requirement and as we are seeing at the moment this lack of accessibility is quite a common problem for many people.
I am extremely disappointed with AustralianSuper, for allowing this event to go on as long as it has, to the extent that relocating my funds to an alternative provider is now a very real option.
0 stars is actually the rating I would like to give to this app in its current form.

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Hopeingforchange

2 years ago

Response from developer

Hi there, sorry to hear that you are having troubles with the app. We are sorry if the recent update isn't compatible with your device. These changes have been made for several reasons, including supporting the chat function in the app and to adhere to recent legislation. We understand this means some members can no longer access the app. If your issue is not related to update, could you please reach out on mobile@australiansuper.com with a brief description of the issue, operating system version, device name, screenshots if possible so we can troubleshoot the issue for you? Thanks

Choice Account

Hi, I have recently moved my super into a payment phase via Choice Account. I previously used the Australian Super App for my super. However now the super has been moved to the Choice Account there doesn’t seem to be the facility for me to easily access my account via the app. Is there a different app or should I delete the Aus Super app?

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Yacobjan

2 years ago

Response from developer

Hi there, thank you for reaching out. If you can please email mobile@australiansuper.com with a few more details about the issue, your device and screenshots if possible that would assist us to answer your question. Thanks in advance!

Frustrating

I previously had a functioning Australian Super app which I was very happy with. However recently, for some unknown reason, I cannot even open the app on my iPhone 6 anymore. Has the app specifications changed to be incompatible with my iPhone 6? It is very frustrating having to google Australian Super and enter all log in details, each and every time, when the app should do the job as it previously did. I would appreciate any feedback to explain this. Thank you.

Thank you kindly for addressing this issue so promptly. I now have a fully functioning app.

Kind regards

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Sallys tree

3 years ago

Response from developer

Hi there, We have yesterday released update 2.36.1 to address an issue that we detected in v2.36 affecting iOS12 users. Please upgrade to the latest version now available in the App Store. If the problem persists once you have updated, you can let us know via mobile@australiansuper.com and we can troubleshoot the issue with you further?

Great app but security concern

I like this app, easy to check balance. But I have serious concerns about the security of logging in with face ID. When I log out, the screen instantly goes back to the login screen and if your face is in sight of the camera, you are instantly logged back in again. ALL other apps and websites I use log you out and require you to choose to return to a login screen. Too easy for someone esp on shared device to think they had logged out but weren’t. Needs to be fixed.

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Freycinet

3 years ago

Great App, Keep Getting Logged Out

This app is very aesthetically pleasing and a great way for me to see my Super.

Just an issue though - i seem to always have to change my password because each time i open the app i get logged out and unfortunately due to the amount of times i’ve had to reset my password, i keep forgetting it.

not sure if this is an issue on my end but it would be great if something could be done to fix this!

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Air Aragon

3 years ago

Does the job

App is good enough and has worked without any glitch. Would benefit from a few improvements.
- Display of insurance premiums in Insurance tab as well as in Transactions tab (for every deduction).
- Summary of totals to be on top of transactions list.
- should add Investments Value increase/decrease for the current financial year.
- when after hours, Contact Us displays a message saying the contact centre is closed. It should at least show different options to contact you.

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Freddles85

4 years ago

Security options not available

I recently set up a Choice account. I then rang and got both accounts set up so for online internet access, both accounts were visible via the same login. From that moment onwards the app has had problems I.e. the security screen only offers one option and that is to set up a PIN. When I try to set up a PIN, it fails and says there is a problem at AS (Aust Super) and to try again later. It no longer offers Face ID as a security option even though I have been using it previously. I deleted and reloaded the app but no success. I contacted AS via email and I got a stupid response saying it is not their problem. Support is hopeless when the Support people don't know what they are doing and don't take ownership of the problem and have no desire to help the customers. They need to find another job they are good at because it is not Support.

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R. Murison

4 years ago

Response from developer

Hello R.Murison Thank you for your feedback, we are sorry to hear that you are having issues with setting up your PIN/Biometrics on the app. Our mobile team can certainly assist you further with this issue, please contact us directly with your issue via mobile@australiansuper.com

A handy tool. Visibility of balance is great

I never really thought about my super, but having the app and seeing my balance and contributions has made it a bit more real and made me think about how much I might need to add to get my balance up. I want to travel when I retire do probably need to top it up myself. It was interesting to see the investment returns go up - and down - but I learnt that was normal (though a bit weird to see at first). An easy way to keep across super.

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HFJ81