AustralianSuper User Reviews

AustralianSuper
AustralianSuper
AustralianSuper Pty Ltd

Top reviews

Late notification of contribution

Firstly, a fantastic app! I like being able to make a contribution straight from my mobile. The layout seems really good!

However, I would like if it was able to tell me that Ive got a contribution right when I get one. I had an employer contribute to my account and I did see in the app that it was made. But a notification that it was out in there was 3x days later. This has occurred the last 2x contributions.

Also would like to see things such as investment performance, like graphs about balance over time, comparison of my balance compared to other investment styles etc, maybe articles about my super, or where my super should be depending on my age etc etc

However, I do like it. Its great to see it change daily due to market fluctuations etc.

Cheers.
Show less

Response from developer

Hello PilotBarks, Thank you for the wonderful review and feedback, we are really glad to hear that you enjoy using the app. Push notification for contributions is usually pushed when the contribution is received in your account. Due to processing times from when a contribution is being sent to when it actually arrives into your account you may generally see a delay of between 3-5 business days. Extra clarity on Investment performance, balance over time and comparisons are certainly features that we have been looking into and will certainly consider in the near future.

Frustrating

I never normally review apps but this one is so frustrating I have to. It just doesn’t work. I can’t update my home address despite putting all the details in correctly - the ‘save’ button simply cannot be clicked on, the ‘cancel’ button works fine though. I constantly get error messages when logging in and navigating through the app. You cannot view your statement within the app, you have to download it. The design is nice but the UX is annoying. There’s also very little actual information available within the app, it inevitably sends you out of the app to the AusSuper website for any information - so what’s the point of having an app at all?
Show less

Response from developer

Hello LVJ402, Thank you for the constructive feedback/review and the attempt to update your details. We are sorry to hear that you had issues with updating your details on the app. We would really like to investigate the issue further for you, are you able to e-mail us directly with the issue you are facing? mobile@australiansuper.com

Great app 👍

Great app, everything I need to know with the ability to edit sole details.
One suggestion though please, can we enable Touch ID etc.

Alternatives to AustralianSuper