Hopeless - latest version has no logout button!
Response from developer
Hi, we're sorry to hear that you've had a negative experience and would like to appropriately address your concern. Can you please email us at aus.social.customerservice@citi.comm along with your full name and contact number?
Recommendation
Response from developer
Hi, we are very sorry for this inconvenience and appreciate your feedback. We are continuously working to improve the app. Thank you.
Not happy!
Now I have received them, I still can’t activate them!
I follow your links and they either refer to Credit Cards, or the print on what I think was the right page was so small even with my craft magnifying glasses, I still couldn’t read anything. This is a really annoying problem for elderly people who have eyesight problems!
Also, I tried to amend two direct payments and the instructions come up to delete them, rather than amend the amount to be paid.
Response from developer
Hi, we apologise for the negative experience and would like to appropriately address your concern. Can you please email us at aus.social.customerservice@citi.com along with your full name and contact number? Thank you.
Feedback/bug
Response from developer
Hi, we apologise for the negative experience and would like to appropriately address your concern. Can you please email us at aus.social.customerservice@citi.com along with your full name and contact number? Thank you.
Can’t update my address
Decayed Citi of Zombies
When I paid my cc bill by BSB, Ubank also did an auto payment by mistake. Took 4 tries to get Citi to reverse it. Kept asking for the return BSB/account number when it was right in front of them. The kicker was that you cant reply in a thread because it says there are special characters like >< or “” in the reply. But its THEIR special characters in their own headers that give the problem. I dunno. They are always trying to entice you to draw out cash. Very unethically preying on people. I’m out of there.
Response from developer
Hi, we're sorry to hear that you've had a negative experience. For us to investigate, please email aus.social.customerservice@citi.com with your full name, contact number, date and time that the issue occurred, device model, software version and screenshot of the issue. We look forward to helping you resolve the problem.
Toni
Response from developer
Hi Toni, we apologise for the negative experience and would like to appropriately address your concern. Can you please email us at aus.social.customerservice@citi.com along with your full name and contact number? Thank you.
Feedback for devs
In particular, Feedback - how hard is it to include an option to capture feedback when building an app.
Your desktop app is near impossible to navigate on a mobile device, with pop up windows of all sizes, appearing randomly all over the overall page (not visible on my phone), and buttons that are always off the side of screen. Why would you send people from the mobile app for this type of experience (which just makes me think I need a new bank!).
The feedback I wanted to give today - Please enable an option in the app to send payments as regular bank transfers or OSKO, not always via OSKO. I’ve resorted to using another bank, which does have this option, today, after both the desktop site & a call to your customer service team prooved futile.
Response from developer
Hi, we're sorry to hear that you've had a negative experience and would like to find out more to be able to solve this issue as soon as possible. Can you please email us more details on the specific issue you are experiencing to aus.social.customerservice@citi.com and include your contact number? Thank you in advance.
Needs improvement feedback and fine-tuning
1. It does not have an in-app contact for help on exceptions. The list of help topics are too general and not useful for specific help.
2. When making a scheduled payment for my credit card balance, I can change the payment date but there is no confirm button to complete the step.
Response from developer
Hi, we are always looking to improve the experience for our users, and really appreciate your feedback. If there's anything specific we can look into, please email us at aus.social.customerservice@citi.com. Thank you.
Does not show you the current savings account interest rate
CANSTAR site is telling me it’s 2.85% then when I look on the Citi webpage it’s saying 2.6% if they would just tell you the rate on the app like most other banks then I would know. The difference in those two rates is the difference in me putting my money in Citi or not and I find it bad banking behaviour
