Citi AU User Reviews

Citibank Australia

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Not happy!

I want to activate TWO debit cards (I only wanted ONE card cancelled, but your agent cancelled both cards—which effectively means until my new cards were received and activated, I couldn’t do anything.
Now I have received them, I still can’t activate them!
I follow your links and they either refer to Credit Cards, or the print on what I think was the right page was so small even with my craft magnifying glasses, I still couldn’t read anything. This is a really annoying problem for elderly people who have eyesight problems!
Also, I tried to amend two direct payments and the instructions come up to delete them, rather than amend the amount to be paid.

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Dencarhan

a year ago

Response from developer

Hi, we apologise for the negative experience and would like to appropriately address your concern. Can you please email us at aus.social.customerservice@citi.com along with your full name and contact number? Thank you.

Feedback/bug

My “current balance” is always the same as my “updated closing balance” even after multiple debits/credits since the last statement was issued. This adds extra steps to calculate how much needs to be paid by the next due date (when making more than one BPay transaction between the statement being issued and then due). As such, it does not appear there is a way to quickly check this figure in the app.

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rhysbc

a year ago

Response from developer

Can’t update my address

I don’t live in Australia and can’t update my residential address through the app because it doesn’t have the option to change country. You can do this on the website though.

jez_241

a year ago

Decayed Citi of Zombies

Face recognition works for a while and then doesn't. Have to reinitiate it all over again. It doesn't give access to some way of emailing a complaint. You have to go to website and its buried deep in the menus. They don't want to know about you.
When I paid my cc bill by BSB, Ubank also did an auto payment by mistake. Took 4 tries to get Citi to reverse it. Kept asking for the return BSB/account number when it was right in front of them. The kicker was that you cant reply in a thread because it says there are special characters like >< or “” in the reply. But its THEIR special characters in their own headers that give the problem. I dunno. They are always trying to entice you to draw out cash. Very unethically preying on people. I’m out of there.

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FriskyDot

a year ago

Response from developer

Hi, we're sorry to hear that you've had a negative experience. For us to investigate, please email aus.social.customerservice@citi.com with your full name, contact number, date and time that the issue occurred, device model, software version and screenshot of the issue. We look forward to helping you resolve the problem.

Toni

I have been a customer for over 15 years I have a premier card and have used the priority pass benefit and whilst at the airport the staff said it is an app now so tried to load it on the app with no success. I have tried to get info on Citibank app with no success. The day before I left for overseas I contacted a staff person from Citibank who tried to assist setting up the priority pass app and he suggested I contact NBA with a phone number he gave me which rang out. I am travelling tomorrow and I arrive in Dubai at 11pm and then don’t depart until 10am. Please assist me in trying to set up the priority pass or some way off using this service. In the past I have travelled overseas once a year and each time have been able to use my priority pass without any problems. I am even happy to pay a fee if that is what is now required Please help. Toni Bowler

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Toni help

a year ago

Response from developer

Hi Toni, we apologise for the negative experience and would like to appropriately address your concern. Can you please email us at aus.social.customerservice@citi.com along with your full name and contact number? Thank you.

Feedback for devs

Disappointing to still be hitting dead ends in this app, where the app directs you to the non-mobile optimised desktop website to carry out actions.

In particular, Feedback - how hard is it to include an option to capture feedback when building an app.

Your desktop app is near impossible to navigate on a mobile device, with pop up windows of all sizes, appearing randomly all over the overall page (not visible on my phone), and buttons that are always off the side of screen. Why would you send people from the mobile app for this type of experience (which just makes me think I need a new bank!).

The feedback I wanted to give today - Please enable an option in the app to send payments as regular bank transfers or OSKO, not always via OSKO. I’ve resorted to using another bank, which does have this option, today, after both the desktop site & a call to your customer service team prooved futile.

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DiscoDiva76

2 years ago

Response from developer

Hi, we're sorry to hear that you've had a negative experience and would like to find out more to be able to solve this issue as soon as possible. Can you please email us more details on the specific issue you are experiencing to aus.social.customerservice@citi.com and include your contact number? Thank you in advance.

Needs improvement feedback and fine-tuning

Generally useful app but I cannot give it a 5-star rating because:
1. It does not have an in-app contact for help on exceptions. The list of help topics are too general and not useful for specific help.
2. When making a scheduled payment for my credit card balance, I can change the payment date but there is no confirm button to complete the step.

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peteloo

2 years ago

Response from developer

Hi, we are always looking to improve the experience for our users, and really appreciate your feedback. If there's anything specific we can look into, please email us at aus.social.customerservice@citi.com. Thank you.

Does not show you the current savings account interest rate

You can only find out the interest you have been given at the end off the month when you review your statement there is no way to find it on the the app and to see what the current rate is. I have bank with lots of banks this is the only one that actively hides the current rate from you.
CANSTAR site is telling me it’s 2.85% then when I look on the Citi webpage it’s saying 2.6% if they would just tell you the rate on the app like most other banks then I would know. The difference in those two rates is the difference in me putting my money in Citi or not and I find it bad banking behaviour

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luke 🤷‍♂️

2 years ago

Absolute garbage!!!

Has to be the worst bank app in existence. Join Citibank and get card sent to me and the ONLY way to activate is by this stupid app. Card apparently activates and then when I go to set the PIN it says Please activate a card. Repeat process over and over. Then one day I try again and it says PIN not set, so go to set it and says you have no cards. Finding a number to call to resolve issue is near impossible and the person says “Oh yes you should just call to activate”. How? Sticker on card only gives option for app. Now every few times I log in it says says I’ve exceeded 3 attempts at a password, but only tried once, with correct password. Forces me to reset and then says that service isn’t available. What a joke of an app. I hate this bank for it. Online banking is supposed to be convenient and reliable, isn’t that why banks replaced those useless humans???

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Sinister_Rouge_BR

2 years ago

Response from developer

Hi, we're here to help you. Can you please email us at aus.social.customerservice@citi.com with your full name and contact number? Thank you.

Disappointing

The app frequently stops accepting FaceID so then you have to enter login details manually. It often then decides the password is wrong and so you have to change it. In order to do this you have to enter your credit card number but when you do this, it sometimes says you haven’t entered your card number even when it’s staring you in the face, and so it won’t let you change the password. I’m currently at an impasse because of this - I simply can’t login at the moment because I can’t change my password.
I’ve had this app for a few years and 90% of the time I have a problem just logging in. I’m at the point where I’ll probably just close my accounts and move exclusively to my other bank, whose app has never failed me.

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Margot234