Leave a Review Jack’d
Profile Discrimination and continuous unexplained suspensions
I’ve had to make a couple different profiles within two days because they keep getting suspended for unexplained reasons, they have now blocked my device and I can’t create a profile at all and still no response from the tickets to clarify what exactly is getting me suspended. It seems to be a problem with profile discrimination, I’m not the only person who had had this issue. “The system” just seems to be really selective about who they bother with suspensions and what not. The app is no longer user friendly and you have to walk on constant eggshells with your profile and messages. you can’t even use abbreviations like FWB( friends with benefits) it’s crazy. I’m all for app security and keeping a safe environment but the app and app owner has become bias creating an app that makes people feel uncomfortable and unable to express themselves even when it’s not inappropriate.Show lessim over the racist app
Developer Response
If you received an alert for the suspension of your profile, please tap the “Request Review” button in the alert to open a support ticket. You can also tap the Account icon (top menu bar) and select "Contact Jack'd Support" in Settings, or you can visit jackdapp.zenesk.com and submit a request. We're happy to review your case!Never
This app alone doesn’t deserve to have face pics showing your identity. These people behind the app you go report a problem to them and nothing gets taken care of They pretty much ignore your problems So it’s weird to me that they won’t help the illegal situation that is against there policyblu$44
Multiple accounts for massage guy
I don’t like the app anymore you have a guy that constantly makes different profiles asking you if want a massage. No matter how many times you block him he makes a new profile no matter what he back in your inbox about a massage with a happy ending. I can truly say I’ve blocked him reported him I’ve a good 50 to 60 times. You can even take your picture down he will still hit you up. Paying for the app is a waste the app mostly has guys that want to be a sugar baby or looking for money, or want you to get their services. I’m over this app I’ll stick with GrindrShow lessdevin612
Suspended account not even 24 hours
I haven’t used Jack’d in a while because I wanted to take a break and I wasn’t finding anyone to match with so I ended up deleting my account. I tried creating an account on my phone almost a year later and it said my account was suspended but I swore I deleted my profile so I ended up creating a new profile on my iPad. Now from there I only talked to a few people because I just created my account and before you know It my account is suspended and I have no clue why. I don’t care about making another account because I never get matches or people who want what I want but its the fact I didn’t do anything wrong and I got suspended.Show lessichtxh
Suspending Profiles Without Warning
They suspend accounts without warning. Then tell you to submit a ticket. Afterwards, they correspond with you in emails and ask you a thousand questions about your account, including your phones IP address and your Phones information (which I think is fishy). After they are given said information. They pretend to not know why your account was suspended and claim you need more info about your account, which to me is an unwillingness to reinstate your account. To anyone who decides to go on Jackd, don’t. They are extremely bias. They suspend accounts, yet have a policy about harassment, and nude photos, posted publicly on your page. I’ve posted a shirtless picture on my page and had it taken down. How is that nudity. Yet, there are hundreds of accounts with nudity on their page and shirtless pics still up. I’ve reported many profiles for harassing me, yet they never did anything about it. They also have a major spamming issue with some guy who literally spams you asking for massages and wanting money. No matter if you block them, the person will contact you from hundreds of different accounts. Which leads me to believe that the site is in on it. Please don’t go on Jack’d or just delete your account. Not worth the hassle or headache. I will also be reaching out to other friends to leave a negative one star review as well. I didn’t deserve to have my account suspended.Show lessPhineBrotha
Developer Response
If you received an alert for the suspension of your profile, please tap the “Request Review” button in the alert to open a support ticket. You can also tap the Profile icon (bottom menu bar) and select "Contact Jack'd Support" in Settings, or you can visit jackdapp.zenesk.com and submit a request. We're happy to review your case!This UI is a joke, the users are insane
Wanted to give this app one more shot so re-downloaded after experiencing similar frustrations as others and now I’m done for good. Just froze three times and crashed twice after downloading it. Instantly. I’m really shocked. I would never in a million years pay for a pro version of an app when your dev team can’t even get it to open without freezing. I wouldn’t have been able to sign up for a pro membership even if I wanted to because it literally crashed the moment I logged in after re-downloading. This is a sad joke. You just lost another potential customer. I’m done with this app and this company for good. Look at some of the unhinged reviews for this trash appShow lessjack'd is over
Developer Response
Apologies for any issues! Please launch Jack'd and tap the Profile icon (bottom menu bar), then select "Contact Jack'd Support" in Settings. You can also visit jackdapp.zendesk.com and submit a request.Systematic racism on Jackd
You guys manage to suspend profiles after two days of making an account on top of that I did not violate any terms or guidelines yet you still manage to find a way to be systemically racist and suspend my account why did I post anything offensive? did I say anything offensive? which I know I didn’t! You guys will really find a way to racially profile someone this is jackd not a4a that’s where the other crowd is.. this crowd is for people with color. Jackd and Grindr need to stop being systemically racist! That’s all you guys are showing Facebook including it’s just sad how social media is going out because Trump isn’t a president lolShow lesshokim87
Fire whoever made disappearing photos!
Okay, this app is bad, just know that. However, for ppl of color, what other options are there? And I’m not getting anywhere near Grindr *vomit*. The people on here are sassy, rude, annoying, and have no morals or decency. If you’re looking for a meaningless hookup with a black person, use this app. But what I hate about this app is that they made it impossible to screenshot anything and they gave ppl the power to send photos that disappear right after you open them. I mean, forming a connection is already difficult. People hide their faces, bodies, names, etc. Instead of making it easier to get to know someone, they’ve made it easier to play tricks and be even more shallow. Now, I can’t even remember which blank profile I’m talking to because the photo LITERALLY DISAPPEARS.Show lessMallabyebye
Developer Response
Hello! To protect the privacy of our members, screenshots of photos in chat and private albums have been disabled. We appreciate your feedback! We'd love to hear from you personally. You can navigate to the Settings menu within Jack'd and select "Contact Jack'd Support", or submit a ticket to our support team by visiting jackdapp.zendesk.com.Options ??
Where are the chat filters ? The swipe filters ? At this point, Grindr outshines you guys by milestones. I’m tired of scrolling through the same accounts, filled with the same 40 through 60 year old creeps. You need to add filters; that includes race, age, positions, what they are looking for, etc. Also, the limitation on blocked accounts is ridiculous. I do not want these creeps constantly messaging me, but I cant block them because I’m “at my limit”. If you would fix these two things, your app would be soaring. The only reason people prefer it over Grindr is because it’s a predominantly black users.Show lessszn.kelviin
Developer Response
We appreciate the feedback, and we will definitely consider your suggestions for future releases and updates. If you'd like to chat with us directly, launch Jack'd and tap the Profile icon (bottom menu bar), then select "Contact Jack'd Support" in Settings. You can also visit jackdapp.zendesk.com and submit a request.Not safe, Full of criminal activity and gangs
Why does Jack’d allow a person to have multiple profiles at one time?? I know of 12 men who each have at least 5-6 profiles, each one with altered faces, descriptions and when you talk to them they pretend to be other people. These men are dangerous and are targeting individuals and performing identity theft crimes with unknowing targets they meet on Jack’d. They work in teams, are vey good with technology and are able to hack into your home network within minutes. There is always a person outside usually in a car with a small portable computer. The person inside keeps the victim occupied, they even have sex. Once all of the information is gathered or the network has been hacked they send a signal, usually one car horn, as a text would be too obvious. The encounter ends and the victim has no idea. But it all starts and is organized on Jack’d. If something seems too good to be true, it ain’t true! Don’t let anyone use your Wi-Fi, hide your keys, don’t pay for anyones uber or Lyft, if they commit a crime somewhere else they can tie it back to you, as the Uber ride was scheduled from the crime scene back to your location. Jack’d knows about these issues but does nothing. Be smart, protect yourselves and share. Don’t be afraid to share if you see something wrong.Show lessJason$afe15
Developer Response
We’re sorry to hear about this. You can report members by visiting their profile and flagging them in the menu at the top-right corner, and our support team will address the issue. To speak with us directly, launch Jack'd and tap the Profile icon (bottom menu bar), then select "Contact Jack'd Support" in Settings. You can also visit jackdapp.zendesk.com to submit a support request.
