Leave a Review Jack’d
Account Was Suspended w/o NOTICE
So this morning around 4am while chatting with guys my account was SUSPENDED. Keep in mind I was paying for “Jack’d Pro”. So me not grasping why I was unexpectedly suspended without reasoning the app seems to stop working ( loading ). So I instantly sent an email to support.
So this mornings around 7:30am I check my email and received a late notification from Jack’d advising me my account was suspended for “Spam”. After looking at the guidelines for spam which is “ Sending messages or creating accounts for the purpose of driving members to a business or external site isn’t allowed.”
I immediately came to the conclusion that I was suspended because a distasteful member reported me for no reason because I’ve never promoted any business which I don’t even own or partake in.
So I’m very upset because again Jack’d failed to notify me or even me a warning before suspending my PAID account.Show lessDopeStylez
Awful user experience!
You cannot use app without signup… you try to signup, it asks many multi step questions then… error: update your app. Updated. Trying again: all my answers reset, had to repeat everything from birthday to photos upload… account NOT created! Verify your number via sms… Error! Your number is invalid! … Retry everything from scratch… Error your number used too many times! Are you kidding? You should store my account on your server on first try and THEN ask me for anything…Show lessvenyaz
Rest In Peace Jack’d
App is charging for everything. The free version of the app is unusable. Even if you have a stalker, harasser or abuser, you can’t block unless you pay. Capitalism > Safety. The developers must be broke and are greedy. This app used to be great but it has sucked and went down hill since all the updates and changes within a year or so ago. Terrible. If you want people to pay for membership, make the price affordable. $5 > $10 a month. Decrease the prices. Now the developers are going to respond with some wack ineffective, counterproductive excuse defending their greedy and expensive prices.Show lessBeyonce Knowles-Carter
No security! Catfish do not get removed!
People can freely steal your images and continuously make multiple accounts impersonating you without being reprimanded. Takes multiple days to get resolved by jackd support and they do nothing about it but warn the person. Then creep freely goes right back to catfishing people using your images. Jackd Requires you take multiple images of yourself holding up a number to prolong the process and they don’t even have a system in place to prevent the impersonator from creating multiple accounts back to back nor respond to emails other than robotic redundant response without actually solving the case. Imagine some pervert smearing your identity through the mud for it to take an entire week for Jackd to TEMPORARILY remove your images off their profile and for catfish to easily create 5-6 accounts within a month. Horrible experience and extremely stressful.Show lessrickkkkd
Developer Response
We’re sorry to hear about this negative experience. We take these violations seriously and do not allow any member to use any other member's photos without permission. You can report members for impersonation by tapping the Ø icon at the top-right corner of their profile, and our support team will address the issue. If you'd like to speak with us directly, tap the Profile icon (bottom menu bar) and select "Contact Jack'd Support" in Settings. You can also visit jackdapp.zendesk.com and submit a request.Pointless app
If they want to put someone who has their own business or masseur. Jackd doesn't care and. The jackd will put your account suspend with the device ID number AND YOU WILL NOT ABLE T NEW CREATE ACCOUNT!!!! FYI Someone who wants to put profile who have anyone own business or any in general personal and business on the profile. They make jealous and report. They did not read their profiles. Jackd have no judge's and go-ahead suspend without letting them an account. I know that jackd has to feel black hearts and don't care about other accounts. P.S. Someone try report abuse or whatever hearing people betray to deaf. they like put neagtive deaf or business. No one reason to threaeten or foul laugage to customer. I will not accept that. Jackd support does not care people and just ahead disabled thier mobile id supsend. Most the black hearing are very nasty and threaten to deaf. they did not respectful people. please watch out your back from hearing people.Show lessMrPrinceAce
Developer Response
We’re sorry to hear about this negative experience. You can report members by tapping the Ø icon at the top-right corner of their profile, and our support team will address the issue. If you'd like to speak with us directly, tap the Profile icon (bottom menu bar) and select "Contact Jack'd Support" in Settings. You can also visit jackdapp.zendesk.com and submit a request.Bias, mean, and trashy I don’t recommend
The moderator will block your pics if you aren’t skinny. They will block your pics for false reasons such as claiming nudity if they don’t think you are sexy. While skinny guys will actually be particularly nude and still have there pictures accepted. They will block you from creating accounts even if you have a bad experience and want to restart a new account. In my opinion these app are bad for you mentally and eventually take their toll on everyone. I wouldn’t recommend it if you are a sensitive person.Show lessyallawful
Trash of an app
You mean to tell me I have to pay for premium service in order to block someone that’s harassing me? If I could sue Jack’d , and will still explore that possibility but at the end of the day I’m on there by choice and can simply delete the app. A lack of protection from other members is like stores paying protection fees to gangs or organized crime. Same with Jack’d. I shouldn’t have to pay for privacy and respect. Also, do away with that wave feature or give us the option to turn it off. What’s the point of that?Show lesstrash of app
Video quality still bad. No audio now.
I’ve already contacted “support.” Can you guys fixed the video quality when sending videos? These last two updates have made the video quality laggy and pixelated. It was really clear before.. Also, you can’t even use certain emojis such as “🌹” for your name for whatever reason.Logic22795
It’s Bad
TERRIBLE. I’ve never seen it glitch this way before. Rarely ever let’s me log in. If I’m lucky, I can get online for 20 minutes. Some times it’s down all day, keeps giving me the same error message about connection servers. Very annoying. I reached out to support and they said since I was able to log in once, my issue was solved. But it was not, it’s only gotten worse. Not really very helpful. Maybe God is telling me to stay off these dating apps once and for all because this is ridiculous.Show lessakclickclack
Separation
Not sure what exactly is going on with Perry Street Applications and Development but apparently now depending on which application is used it is separated by Race and some other Filtering criteria. Service has not been great as not making connections as years prior which leads me to believe whatever was done or changed caused drastic changes in being able to obtain results to essentially get nothing but aggravation from the clunky disjointed functions to the constant confusion in instructions. To make matters worse the rhetoric, political anxt, and hateful comments being projected makes me want to give up as does not seem to be a safe space for like minded people to meet and develop friendships and relationships. Please either fix the issues or at least give an explanation on what has happened.Show lessLooking HMU
Developer Response
Apologies for any issues! Please try contacting us again. You can launch Jack'd and tap the Profile icon (bottom menu bar), then select "Contact Jack'd Support" in Settings. You can also visit jackdapp.zendesk.com and submit a request.
