Needs Options to Search for Accessibility Features
The overall search experience is great and it’s usually relatively simple to find what you’re looking for. However, I have been looking for wheelchair-accessible vehicles and have found that it’s extremely difficult to find what I’m looking for. Wheelchair ramps, lifts, and steering assists are not available as features, and when I use the keyword search to look for these features, I find maybe 10 results across the entire US. Giving dealers the option to add accessibility options to their features list would make the car shopping much easier for people with disabilities, as most accessibility-oriented websites have a very small selection with outrageous prices.
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Day 50 no car no refund
Delays every step of the way and most worrisome is that the car they sent to me had an obvious defect - whirling noise due to bad brake pad and wheel. I decided to swap cars instead of fixing. The replacement car was due to be dropped off, but an hour beforehand received a message that there was a quality issue with that car and it would take a week to fix. Prior to that there’s lots of confusion with them withdrawing the payment from my bank account and I ended up having to go to the bank and request a cashiers check. It took them over a week to pick up the first car with bad wheel, and since then since then, I’ve been trying to reclaim my money to no success. It’s really frustrating experience if it doesn’t go as planned. I imagine if you finance through Carvana and your car doesn’t have a defect the process is pretty smooth but if it doesn’t. Buckle your safety belt and try to not go mad. Peace and love.
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Latest updates have taken app downhill
App worked fine for years, the latest updates have left me scratching my head. The app constantly freezes during searches, it crashes while loading, not to mention the drastically changed UX that is borderline embarrassing. I felt the need to go out of my way to write this review after purchasing 2 cars through the app in the past and now being unable to even browse the cars I want to see without facing some sort of backend issue. My biggest gripe right now in the UX experience: when I select a car make, why in the world would I want to be automatically directed to see every single available car from that automaker? Sometimes this returns 5k+ results which is guaranteed to freeze the app.
When the app was simple is was perfect, stop trying to complicate it!
When the app was simple is was perfect, stop trying to complicate it!
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