Inactive Sellers
I had bought something with the buy now option, because it was a little late in the day to try to get an answer from the seller. i then find out that he posted the same item twice for different prices, in fear of losing the item to someone else, or being scammed. i tried getting into contact with him for two days, he would not answer. i contacted support about my concern and asked if the user was even still active and they told me yes, i asked when the posts were made vs when he was last active. his active time was 3 months ago. i asked if they would contact him on behalf of me and see if he would cancel the order or just cancel it themselves because i did not want to wait 6 days at the least to get my money back. its pretty obvious now, 6 days later, that he is not going to send the item yet they won’t cancel the order and repay me the amount. i’ve asked twice now to speak with someone who will be more help and this lady on support says she’ll transfer me but never does. she also makes no sense at times and its chat. like telling me that he was active but he hasn’t been active in 3 months.
this lady is very irritating and will not respond to my direct questions, she instead sends me scripted responses that almost have nothing to do with my concerns, and she’s real, i told her i wanted to chat with her about this like humans not from a paper that is scripted and for a little bit she was more human like about it, but went straight back to it.
this lady is very irritating and will not respond to my direct questions, she instead sends me scripted responses that almost have nothing to do with my concerns, and she’s real, i told her i wanted to chat with her about this like humans not from a paper that is scripted and for a little bit she was more human like about it, but went straight back to it.
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Response from developer
Thank you for sharing your experience. We’d love to hear more and work towards resolving this for you. Please reach out to us at support@offerup.com with details about your account and what you're experiencing. Your insights help us improve, and we’ll do our best to make things right. We hope to serve you better in the future.
