Leave a Review SmugMug
Glitch
App glitch many time I m using this app last two years but 100% satisfiedDeveloper Response
Thank you for your feedback! Our support team would be happy to help with your concerns. Please reach out to us at help@smugmug.com. We're here to help!Good website, not good app
Love smugmug but the app constantly crashes, uploading doesnβt always work. Transferring photos to other albums is either insanely slow or just fails. Just use a browser.Developer Response
Thank you for your feedback! Our team would greatly appreciate a chance to help. Please email our support heroes at help@smugmug.com and we'll take a look at what may be happening for you.Locks up constantly & IOS auto back up wonβt work.
The app is very frustrating and for what we pay yearly I expect so much more from the app. IOS Auto back up does not work. Nothing backs up from my phone newer than 2018 but it says my backup is up to date and complete. Can only back up one iPhone so my husband is out of luck as well as my teenage daughters. Also have never understood why they limit video size. Sometimes stopping in the middle of something important like graduation isnβt an option but I would really like to still back up these to my site to be able to share with family. Uploads freeze constantly on mobile devices and time out or wonβt upload at all. So many errors. Itβs extremely frustrating and makes backing up your phone impossible. After you have to scroll through thousands of photos to manually back your phone up it gets tedious and you give up and never complete the back up. I expect more from the Smugmug app but would be happy if it would just work. The prices are increasing but the reliability and ease of use are not. Please fix IOS Auto Back Up. Please allow all family members to back up their phones too. Please fix the upload and crash problems.Show lessDeveloper Response
We appreciate your updated feedback! Please reach out to us at help@smugmug.com - our team would really love a chance to talk to you about auto upload with multiple family members and the other troubles you mention.