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Hello, I downloaded this app probably about early 2022 or late 2021. It’s been a great app for just storing photos & keeping memories. However, earlier this month I was running out of storage and decided that I would delete the app and redownload it when I wanted to find certain pictures; but this wasn’t the case. When I redownloaded the app, I found that all my photos and videos have been deleted and so far the only way to retrieve them, (from what I’ve seen) is to have previously purchased the membership.. meaning I have no way of retrieving my previous pictures.
I would really appreciate a response on if this is truly the only way to get my photos back or if there is another way to get them because this truly upset me.
Thank you!Show lessrat😀🔫
Developer Response
Dear Customer, the photos are saved in the app local storage on the phone. When the app is deleted, iOS will delete all the photos together. We are not able to recover your photos, sorry. If you will continue to use PV, you can manually back up photos to PC or another phone, this transfer feature is free. You can also subscribe to our Pro member to backup to your Google Drive. If you don't want to backup manually, you can subscribe to the Super membership, then your photos will be backed up automatically. Thanks.Terrified to update
Last time I updated the app, I lost everything. The company claims the updates don’t delete the photos, but it did. Not sure if it was a glitch in the update or not.
Otherwise, it’s a decent app, but could be improved. The remove duplicate photos and remove similar photos often miss a lot of duplicates and similar photos. I pay to remove the adds, along with other features and I personally think the subscription is worth it.
I love the different albums you can create and the different layouts you can choose for the albums. I do love how easy it is to import the photos from your phone with the option to delete the photos from your camera roll after they upload, and how easy it is to export the photos from your albums with the option to delete the photos from the app. I also love that I can transfer the photos from one device to another and the albums transfer as well. So if you transfer album A to another device, they will automatically appear in the same titled album on the new device. So, you don’t have to recreate the albums.Show lessBrooklyn Siriano
Developer Response
Dear Customer, please check if the correct password is entered. When the password of the fake password mode is entered, the photos of the real password mode will be hidden. Thanks.1-Year Review
Purchased this app end of 2021, leaving this review end of 2022. I purchased the Super 20G package. The fact is it’s an okay app, however, the major fail and reason I leave 1-star is because the feature you pay for doesn’t operate entirely. The syncing of files. Uploading files is fine, albeit slow, it works, but deleting files almost never syncs with the cloud. I had to remind the app developer every-single-time I offloaded the cloud to fix it so it would offload. It should do it on its own, this makes this app non-fucntional and personally a waste of money. I’ve instead gone with a secure cloud service to manually do my backups, I don’t need to hide them from anyone being as my phone is mine, and, there are more secure cloud services than what this app creator offers ( not to mention much faster ). I uploaded 3GB of files today and it took 55 seconds, 3GB in this app takes hours, and, you need to keep the app open and in the foreground. The only other complaint I hate is that, the uploading is very, very slow. I am on a fiber connection, my phone alone is 450up/down, that’s on Wi-Fi and it takes this app over an hour to upload 1GB of content. I’m taking my business elsewhere.Show lesscoaktgx