No support in English
I purchased an eSIM when I was in Italy. I got an Italian phone number and it worked great for calls and data. However, when I went to deactivate my account, everything is in Italian. That wouldn’t be so bad, however, I had to translate everything using my phone. When I asked the app how to deactivate my account, it gave me 181 different choices. It’s impossible to look at 181 different choices when you have to translate each one from Italian into English. You need to have an English version in order for people to be able to do things like deactivate their account. And many other things like, topping up your account.
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Works Great!
I’m an American living in Italy! This app has improved so much over the years. I can find what I want quickly and activate and disactivate extra services quickly in the app. Perfect for when I travel in Europe, Middle East, and in the United States. Most negative reviews are old reviews. Highly recommended!
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Hard to navigate and use, unreliable
I like that my SIM numbers show up automatically, but that’s just about the only thing that is easy and reliable in this app. Whenever I get a text from Vodafone with offers or suggestions to reup my data, the link takes me to the website, the site pushes me to the app, and then the specific offer I am trying to activate is difficult to find or just not listed at all. Payments are often refused for unknown reasons, though that probably has more to do with my bank. And, ironically, the app is one of the slowest to load while on the VF network. The biggest thing that I think is so head-smackingly obvious and yet is baffingly not offered is the ability to change the app language. If I’m buying a sim, there is a non-negligible chance that I speak a language other than the main language of the country coded on the SIM. For something as fundamental as phone service—whose advertising you are often directing toward tourists—why would you make it impossible to change the language of the app? What do you lose by making the app more accessible?
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