SC Mobile Singapore User Reviews

Standard Chartered

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Spams you with notifications

Despite turning off notifications in the app, it still constantly spams me with pointless “market insights” that I neither want nor need.

jonboon

17 days ago

Response from developer

Thank you for sharing your feedback on SC Mobile. It is valuable to us, and we will take it into consideration as we continue to improve our digital banking experience for our clients. If you would like to share more in detail with us, please feel free to connect with us via the chat function on our website or via SC Mobile.

Unauthorised transactions

Had unauthorised transactions in my account a year ago and SCB has not commenced investigation nor refunded the amount and overseas transaction fee to date. Had contacted them through their hotline but they denied the existence of the transaction even though it is clearly stated in my account statement / transaction history.

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trinityzx

4 months ago

Response from developer

We are sorry to hear about your service experience. Thank you for taking the time to provide us with feedback on SC Mobile/SC Online Banking. To help us understand your concerns better, please contact us via the online chat on our website/SC mobile.

Get rid of the adverts

I just want to see my bank balance and make transfers. I don’t want to see products.

Google Contacts user

9 months ago

Response from developer

Thank you for sharing your feedback on SC Mobile. It is valuable to us and we will take it into consideration as we continue to improve our digital banking experience for our clients. If you would like to share more in detail with us, please feel free to connect with us via the chat function on our website or via SC Mobile.

Mine field of warnings and errors

App is full of maintenance notices, fraud warnings, spams notification

Equities area is very slow and have been giving error to load for a week.

Bznonkk

9 months ago

Response from developer

Services

I like how all the services I want to access are incorporated in the mobile device.

JenV-Bru

10 months ago

Response from developer

Horrible and lacks basic usability and common sense

Very hard to find any features such as card management etc..and i keep finding one or the other issue more in use it..best one was - app was showing more $$ than i had but fail when i make any transaction or transfer…the new one is - when i try to make local transfer it asks to validate the transaction by approving while i am in the app and no pop up comes..so how do you approve when the current screen is blocking or you abort current transaction. does someone really tests these apps ?

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Manoj PB

a year ago

Response from developer

Thank you for taking the time to provide us with feedback on SC Mobile/SC Online Banking. To help us understand your concerns better, please contact us via the online chat on our website/SC mobile.

Unacceptable

This app operates at an unprofessional standard and is becoming ridiculous. Every upgrade loses my id forcing me to re-register. Information takes 3 hours to update. The last update is just crashed. This app gets one more chance before I change banks

Jakanax

a year ago

Response from developer

Thank you for your feedback on SC Mobile. To help us address your issue better, please reach out to the Bank’s secured channel with the following details: Full Name: Device Model: Device Software Version: Device Operating System: App Version: Description of the issue faced: Date and time when error was last encountered:

Banking experience

Best banking experience! Clear, simple, fast.

E_U

a year ago

Response from developer

Thank you for your feedback on SC Mobile and it is valuable to us. We are glad that you are enjoying the refreshed app features!

Poor GUI, inappropriate positioning of advertising

1) GUI is non-intuitive, in fact, counter-intuitive
2) Inappropriate placement / space wasting, of advertisements within transaction listing
3) Incorrect synchronisation of transaction and effective transaction dates

ccsns

a year ago

Response from developer

Thank you for your feedback on SC Mobile. To help us understand your concerns better, please contact us via the online chat on our website/SC mobile.

No UI Testing done

Did anyone even bother testing the app on actual phones? Because essential buttons do not respond to touch inputs.

This is what happens when you outsource everything to save a buck.

Pay peanuts and get monkeys.

jonboon

a year ago

Response from developer

Thank you for taking time to provide us with feedback on SC Mobile. To help us address your feedback and concerns better, please reach out to us through the Bank's secured channel using online chat on our website/ SC mobile with the following details: Full Name: Device Model: Device Software Version: Device Operating System: App Version: Date and time when error was last encountered: Description of the issue faced: Please provide us the screenshot of the error message you received: Thank you for banking with Standard Chartered.