SC Mobile Singapore User Reviews

Standard Chartered

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Worst Bank APP ever

It wasn’t the most functional app but I know where to find what I need. Now this new UI, I’m lost and probably only SC know where to find info. I just wonder if this is your way to make us talk to your very laidback and irresponsible RM who keeps changing any other day. Pls rework and keep things simple. Don’t ask your bankers for inputs; ask your customers.

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Efandi

2 years ago

Response from developer

Hi Efandi, Thank you for your feedback. We are sorry to hear that your experience on our app was less than ideal. We have noted your feedback and will work on improving your digital banking experience with us. If you'd like to reach out to us separately, you may do so via the chat function on our website or call us at +65 6747 7000.

New interface is not an improvement

Having to navigate in the app now is so much harder. Consistently being directed here and there. A quick summary or card balance view is no longer as efficient as it used to be.

anonymous7881

2 years ago

Response from developer

Hi anonymous7881 , thank you for your feedback. We are sorry to hear that your experience on our app was less than ideal. We have noted your feedback and will work on improving your digital banking experience with us. If you'd like to reach out to us separately, you may do so via the chat function on our website or call us at +65 6747 7000.

Sack the app development team

How to make a simple transfer so…. complex.. I don’t even know how to do a PayNow transfer with the new interface. Stop wasting your money and just make it simple. Lousy lousy mobile banking app.

Qugene

2 years ago

Response from developer

Hi Qugene, thank you for your feedback. Please reach out to us separately so we can understand your issues better. You can reach out to us via the online chat on our website or call us at +65 6747 7000, and we will be happy to help.

Upgrade made it worse.

Does not work in landscape mode.
Need to scroll a lot.
Please enable for landscape so I can use with iPad as before. Thanks

Gbear1969

2 years ago

Response from developer

Hi Gbear1969, Thank you for your feedback. We are sorry to hear that your experience on our app was less than ideal. We have noted your feedback and will work on improving your digital banking experience with us. If you'd like to reach out to us separately, you may do so via the chat function on our website or call us at +65 6747 7000.

Overcomplicated and busy app.

I’m not sure how the new UI ever passed the “user experience test”

Overly complicated, trying to cramp too much information into a page.

Less is sometimes more.

I’m moving my funds to Citi and DBS because the mobile UI just makes more sense!

LiONrawr!!!!

2 years ago

Response from developer

Hi, Thank you for your feedback. We are sorry to hear that your experience on our app was less than ideal. We have noted your feedback and will work on improving your digital banking experience with us. If you'd like to reach out to us separately, you may do so via the chat function on our website or call us at +65 6747 7000.

Disappointing revamp of the app

I used to love the SC mobile app that was to me the best banking app in SG. But this overhaul is a complete let down. It may provide a « new banking experience » by actually making it worse. Screens are less readable, especially with the cheap black on white fonts and the lack of visual breaks between sections. Screens are not very well optimized for iOS screens, either and require too long scrolling. Information are jammed in an non client friendly way (list of « holdings » instead of accounts, really?). Summary of transactions on the home page is unnecessary and does not even indicate which account it relates to. Bring us back the great UX you used to have!

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P-xp

2 years ago

Response from developer

Hi P-xp, thank you for your feedback. We are sorry to hear that your experience on our app was less than ideal. We have noted your feedback and will work on improving your digital banking experience with us. If you'd like to reach out to us separately, you may do so via the chat function on our website or call us at +65 6747 7000.

New app worst ever

So the new app is launched and I need to re-register for face recognition. However the Login button is not able to be accessed because it is hidden below the message. And the new UI is very hard to use. Extremely poor experience.

GTPeake

2 years ago

Response from developer

Hi, thank you for your feedback. We are sorry to hear that your experience on our app was less than ideal. We have noted your feedback and will work on improving your digital banking experience with us. If you'd like to reach out to us separately, you may do so via the chat function on our website or call us at +65 6747 7000.

Is it possible to revert to the old version

The new version looks nice ….but it’s too buggy for any banking to be done on it. All those random logouts, error messages. It’s really unusable.

dksaga

2 years ago

Response from developer

Hi, thank you for your feedback. Please reach out to us separately so we can understand your issues better. You can reach out to us via the online chat on our website or call us at +65 6747 7000, and we will be happy to help.

E Chin

Extremely happy with the format Standard Chartered has provided me.

Marroway 42

2 years ago

Response from developer

Thank you for your feedback, Marroway 42 ! It is our pleasure to serve you and we are glad to know that you have enjoyed our digital services. Have a nice day!

Spam that just keeps coming

Constant marketing push notifications despite having them set to disabled.

USELESS chat bubble that can’t be turned off for a “Relationship Manager” that doesn’t even exist.

This bank has zero interest in consumer experience.

jonboon

2 years ago

Response from developer

Hi Jonboon, Thank you for your feedback. We are sorry to hear that your experience on our app was less than ideal. We have noted your feedback and will work on improving your digital banking experience with us. If you'd like to reach out to us separately, you may do so via the chat function on our website or call us at +65 6747 7000.