Hospital visit
We have stayed here on a few occasions to coincide with visits to Great Ormond Street Hospital with our Daughter, as the ones closer to London are always too many points or no points at all. But this Hotel, when we have stayed, the staff are always brilliant, attentive and very courteous.
Myself personally I have stayed here loads with work (railway) (through Covid) and yet again, all the staff are fantastic.
If this Hotel is a franchise, then I look forward to stopping in the same other franchises across the country.
Brilliant staff! So take note, Mr Manager, the staff at the Watford Hotel, are what you need your other staff to achieve to. In my opinion.
Myself personally I have stayed here loads with work (railway) (through Covid) and yet again, all the staff are fantastic.
If this Hotel is a franchise, then I look forward to stopping in the same other franchises across the country.
Brilliant staff! So take note, Mr Manager, the staff at the Watford Hotel, are what you need your other staff to achieve to. In my opinion.
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IHG Membership NOT Worth the Frustration!
IHG will tell you that you must reset the password to your account to keep it “secure”, but they won’t ever send the password reset link— it’s not in the junk or spam or any place else. So, you’ll chat with their bot for 30 mins until you finally get a real human (allegedly). This supposed human will ask you for your IHG membership number, and when you switch screens to copy this number, it will disconnect you from the chat you waited 30 mins to have. Frankly, it’s all a conspiracy to make you cave and book one of their overpriced rooms without the membership discount, because they never intended to give it to you in the first place. You’ll read this and think I’m just disgruntled, or IHG will remove this bad review. We, the penny pinching hoards, are relegated to the ranks of “consumer”, we have no recourse, we have one job— to hand over way more cash than is justified. If there is anywhere else you can stay— stay there. IHG is just a lesson in getting jerked around.
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Points
Very disappointed points were available for booking on Sunday when I checked with family to confirm no more points asked for some value after feeling let down perhaps free parking was transferred from one call centre operator to another a very bad customer service after taste
Breakfast
As a regular intercontinental Singapore visitor I looked at the prices including breakfast ($44 per night for 2 people )
As I had points I then chose to use these to pay for the room. However it did not appear to allow me to include breakfast.
This is really poor.
You should be able to use points for the total stay including breakfast.
If you are able to do this, the app is definitely misleading.
As I had points I then chose to use these to pay for the room. However it did not appear to allow me to include breakfast.
This is really poor.
You should be able to use points for the total stay including breakfast.
If you are able to do this, the app is definitely misleading.
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App in iPad & iPhone
Couldn’t key in date of credit card using iPad. Only month not year appeared.
Also, even on iPhone it’s not possible to correct number of rooms selected during booking without starting completely from scratch. Guest number can be changed but not number of rooms.
Also, even on iPhone it’s not possible to correct number of rooms selected during booking without starting completely from scratch. Guest number can be changed but not number of rooms.
Booking process
Too easy. The entire process was less than 5 mins.
IHG = great
App works better than most. IHG hotel options are excellent worldwide, especially Intercontinental.
IHG Membership
As a delighted member, I have consistently relied on IHG to cater to my needs as a valued customer. Over the past seven or eight years, I have extensively utilized various hotel apps, and I can confidently assert that the level of service provided by IHG surpasses not only that of other hotel apps but also many other services and companies in general. My unwavering loyalty to IHG is a direct result of their exceptional commitment to customer satisfaction. I would like to express my heartfelt gratitude to all the diligent staff and esteemed partners associated with IHG for their unwavering dedication to ensuring customer delight.
To anyone who may be perusing this message, I highly recommend downloading the IHG app, signing up, and indulging in the superb service it offers. Rest assured, once you experience it firsthand, you will find no need to seek any alternative. Embrace the pleasure of exceptional service with IHG! Enjoy!
To anyone who may be perusing this message, I highly recommend downloading the IHG app, signing up, and indulging in the superb service it offers. Rest assured, once you experience it firsthand, you will find no need to seek any alternative. Embrace the pleasure of exceptional service with IHG! Enjoy!
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IHG is my favourite
I travel a lot and use a number of different travel providers: Expedia, Qantas, Virgin, Hilton, ALL etc.
IHG is my favourite, as I know I will get great service, a comfy bed, a central location and great food… every time I travel.
IHG is my favourite, as I know I will get great service, a comfy bed, a central location and great food… every time I travel.
Be careful When Using This App
Be sure that you check before booking on this app that the description of a Hotel’s location is accurate. I was misled about a Hotel‘s proximity to the Greensboro Airport, and then insured by the hotel I mistakenly booked at using the app, that my cancellation fee would be waived. All I had to do was call the manager of the indigo hotel in Winston Salem and he would waive it, according to the front desk. Well, the manager did not do that, and by the way, even balked at his hotels association with Holiday Inn. I’ve been on the phone on and off with a Holiday Inn all day, and I still can’t get any reasonable resolution. Proceed with caution when using this app because if there is a mistake, don’t expect customer service to help you out. What you might get is your wallet $175 lighter after having to deal with a snarky hotel manager and the customer service team oh thank you for being a gold member and then proceeds to ignore you. I am very disappointed, as I usually start with a Holiday Inn’s when I book business travel. And trusted this app obviously way too much.
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